Skip navigation

London news and case studies:

There are many successful franchise businesses in the London area. If you're considering becoming a franchisee in London, why not read through the case studies below and find out how these people in this area made the successful journey into franchising.


Former Pizza Delivery Driver Opens Second Papa John’s

largePapa_Johns_London_Owner2.jpg

Leading pizza franchise, Papa John’s, has announced franchisee Abassin  Badshah has opened in Bromley, London.  Former Papa John’s delivery driver Abassin who joined Papa John’s in 2002, now employs more than 30 local people across his two outlets in Catford and Bromley.

“I worked for Papa John’s when I was a student in business,” explains Abassin.  “By day I would attend lectures then in the evenings and at weekends, I would deliver pizza!  I was successful at my studies but also within Papa John’s and gradually worked my way up to supervisor.  The experience gave me the grounding to understand how the business really worked.

“I knew the pizza was amazing,” continues Abassin.  “Papa John’s concept of: “BETTER INGREDIENTS.  BETTER PIZZA.” means we only use the finest ingredients and fresh dough which gives it the best taste!  It also meant there was a huge demand and customers were really hungry for what we offered!  I realised becoming a franchisee and having my own Papa John’s would be a great business opportunity.

“I bought the Catford Papa John’s franchise six years ago.  At the time, there was less brand awareness than there is now, but we quickly became busy!   More recently, in order to keep up with demand it became clear we needed to open another store nearby.  The Bromley store situated centrally on East Street, now enables us to provide a faster service to a wider area and to serve our loyal and valued customers even better.  I have further plans to open more stores locally in the near future.”
 
As one of the largest pizza companies in the world, Papa John’s has opportunities for franchisees throughout the UK.  Help is provided with location selection and full turn-key opening of stores.  As a franchise, the Company supplies all the assistance needed to get your successful Papa John’s up and running. 

Papa John’s Puts Pizza on the Menu in Putney

largePapa_Johns_Putney.jpg

Leading pizza franchise, Papa John’s, has opened in Putney, South West London.  The store opening follows recent new launches across the UK, in locations including: Manchester, Halesowen, Dunfermline, Sunderland and Halifax.
  
 Phil Gaffer QFP, franchise sales and business development manager confirms: “Pizza is now firmly on the menu in Putney!  However, this location represents just one of the many sites where we are cooking-up our top-quality pizza to deliver to brand new customers.  Our growth continues to accelerate and we now have well over 400 franchised Papa John’s trading in the UK. 
  
 “To satisfy customer demand, we are actively recruiting more franchisees to help manage our expansion,” explains Gaffer.  “Those with experience in the industry already are well-placed to become franchised store owners and we can help introduce funding sources as the Papa John’s business model is well known to the franchising departments of the main lenders.
  
 “We also welcome applications from business men and women of all backgrounds with strong communication and management skills who are keen to move across into the dynamic and fast-paced world of the food industry.  Motivated individuals keen to deliver on our promise of: “BETTER INGREDIENTS.  BETTER PIZZA.” can be sure we will provide all the training and necessary ingredients needed to help them grow a successful business with Papa John’s.  
  
  
 “To help franchisees bring our superior quality pizza to even more UK customers, we are currently offering some exciting incentives to help them taste success quickly.  For the very best candidates, we are offering special deals on equipment, reduced fees and a helping-hand with marketing.  These special deals are only on the table for a limited period, so there really has never been a better time to join Papa John’s.”
  
 As one of the largest pizza companies in the world, Papa John’s has opportunities for franchisees throughout the UK.  Help is provided with location selection and full turn-key opening of stores.  As a franchise, the Company supplies all the assistance needed to get your successful Papa John’s up and running. 

New London franchisee for Business Doctors

largeBusinessdoctors_john.jpg

Business Doctors has recruited its first franchisee for Kingston upon Thames.

Seasoned business and marketing professional John Sweeney will launch the new south west London territory.

John began his career as a business analyst for Volvo and his analytical mind has stood him in good stead ever since.

In 2004, he opened the New York office of a London-based business research consultancy, working with clients across the technology, media, energy, financial and professional services, healthcare and retail sectors.

Three years later and back in the UK, he launched his own marketing automation company, which he sold within two years.

Most recently, John has been sales director of an award winning data marketing company.

He says: "I have been an SME owner and know what it's like to build, expand and sell a company.

"As a Business Doctor my approach is to work with business owners to help them find the right path for them and their companies. It is not my style to dictate to someone what I think they should do; there is no one right way to grow a business and what will work best for each business owner is very individual.

"I am here to listen, empathise and then help SME owners to identify and navigate their preferred route."

Since humble beginnings above a Cheshire takeaway in 2004, franchisors Rod Davies and Matt Levington were set on building the go to company for SME advisory and consultancy services.

With over 30 Business Doctors territories now operating around the UK, the ambitious pair took their first steps beyond British soil when they launched in South Africa in May 2014. Today, Business Doctors' territories are up and running in eight regions of the country, including Johannesburg, its largest and wealthiest city. In 2016, Business Doctors launched in India, Malta and Republic of Ireland.

Taking control of their own destiny

largecleanhome_richard.jpg

Name: Richard Mathers / David Turner
Location: Surrey
Franchise: Cleanhome Gatwick

Tell us a bit about yourself and what you were doing prior to buying your Cleanhome franchise business?
We had worked in the customer service side of the airline industry for most of our working lives. We were both looking for a new challenge with a view to making career changes. We had young families and wanted to be more in control of our time and work / life balance.

Why did you go down the franchise route? What made you choose the domestic cleaning industry? And why a Cleanhome franchise?
We started Cleanhome Gatwick whilst we were both still working for an airline. Because there were two of us, we were in a position to start the business at the same time because there was always one of us around to manage the day to day operation.

Cleanhome allows us to utilise our previous management and customer services skills which are very transferrable to this business, as much of what we do is about dealing with people. These were skills that we had honed over many years in our previous roles.

We wanted to be responsible for our own futures rather than be reliant on income from a large corporate organisation. We did not particularly choose cleaning as an industry specifically as it was more about finding a business that we had the skills to operate already. We live near Gatwick so chose this franchise because we are close to all our clients and cleaners geographically.

How did you raise the finance?
We raised the finance to start Cleanhome Gatwick from our own personal savings.

What training and support did you receive initially and ongoing?
We were trained by the Cleanhome management team in all aspects of running the business. This involved role-play, shadowing client and cleaner interviews, using the operations system and other business management procedures. We felt that our hand was being held throughout the set-up process and in the early days of starting the business. We attend regular training sessions each year to keep up-dated on any changes to law and developments within the business. The management team remain on hand at all times even 5 years down the line and have a wealth of experience in order to continue to direct and guide us where we feel we need it.

What is a typical day for you as a Cleanhome franchisee?
A typical day does not exist in many ways as you are free to manage your time and the business to fit around your own life. Some days will be spent in the office doing admin functions, answering the phone and connecting clients and cleaners. Other days will be spent meeting new clients and cleaners in their homes and other days when all is up to date we may do very little work at all. The beauty in this business is that we are in control of what we do and when we do it.

What challenges have you faced?
Like any business there will be challenges, but they are seldom big issues. By being organised, honest, professional and approachable, the challenges one faces can be easily dealt with. If the business is run effectively and if you maintain good relationships / communication with both client and cleaner, one is generally able to overcome the day to day issues that any customer driven business faces.

Has becoming a Cleanhome franchisee changed your life, if so how?
Being a franchisee has changed the way we view how we earn an income. We are now more in control of our own futures and how we spend and organise our time. Since starting Cleanhome Gatwick, we have started another business. We would perhaps not have done this had we not got involved in Cleanhome. We had gained a huge amount of confidence from starting the franchise and this made us hungry to take on another venture. Starting your own business can seem very scary when you have not done it before. The management team were so supportive that they removed this fear and indeed helped us to realise that we could be successful working for ourselves.

What is the most invaluable piece of advice you could give someone looking to buy their first franchise?
Be prepared to work hard whilst you are building your business. Always be honest and reliable in all your dealings with clients and cleaners. Build strong relationships and however difficult a situation may be to deal with, never run away from it as the problem will become bigger. Face it head on, do all you can to resolve it, learn from it and then move on.

In your opinion, what makes a successful franchisee?
Be resilient, organised, a good judge of people, be prepared to work hard.

Have determination and be able to admit and then learn from your mistakes.

When a business model has been proven to work and you have been given the tools to run your franchise, follow the training manual and don’t assume you know better than the tried and tested ways to operate.

What are your plans for the future?
We have grown our franchise to the level that we are happy with at this stage. It affords us a good income and our operating costs are low. We will continue to maintain this position for the foreseeable future and manage the business ourselves. In such time as we decide to employ a manager we will then simply grow the business in order to finance that cost. This will allow us to step away from the day to day operation management but still enjoy the income that the business currently provides.

Would you do it again?
Having achieved a good level of success from our franchise, we have gone on to start another business. We would do the same over again without question as it has proven to be the right decision for us over and over in so many ways.
 

New owner for Croydon Signs Express franchise

largesignsexpress_markm.jpg

Signs Express offers a franchise opportunity with a big difference. Established for over 25 years, the market leading sign and graphics company is expanding their network. With over 60 centres in the UK and Ireland, there are some fantastic premium locations and resales of existing centres currently available.

Buying an existing centre can be a great way of getting off to a flying start. Signs Express has recently welcomed Mark Merrick as the new owner of the long established Croydon centre.

Based on Silverwing Industrial Estate in Croydon, Mark has already invested into his new business, recruiting for extra staff as he looks to grow the centre and expand their existing customer base.
Mark previously worked as a Surveyor for Szerelmey Ltd, London’s leading building and restoration company and was responsible for large scale contracts. Having also worked in the commercial sector, Mark has a wealth of knowledge in business and has over 20 years of management experience.

When a Signs Express resale opportunity became available in Croydon, Mark saw it as the perfect new business venture where there is tremendous scope to utilise the trading history, full potential of the assets in the Croydon area, along with assistance from our Headquarters, to grow the already extensive customer base.

“With a long history in Croydon, Signs Express has an excellent reputation and a solid customer base so I was very interested in taking on the opportunity. The signs and graphics industry is a great business venture as every business needs a sign. With experienced staff in place, a fully equipped production unit and a ready-made customer base I am excited to join the franchise network and am keen to grow and progress the business” – Mark Merrick, Franchisee of Signs Express (Croydon)
Craig Brown, Managing Director of Signs Express commented, “We are delighted to have Mark on board. He has a customer focused ethos to provide a quality and reliable service that sits very well with our own. He has the managerial experience required to run a successful Signs Express franchise coupled with enthusiasm and the desire to grow the business. We wish Mark every success with the growth of Signs Express (Croydon) and very much look forward to working with him along the way”.

Established in 1996, Signs Express (Croydon) has a focus on customer service and quality products, the centre offers a full range of signs and graphics to areas in and around Croydon such as Warlingham, Coulsdon, Purley, Mitcham, Kenley and Caterham.

Our franchise opportunities can be highly lucrative for the right candidate and as a management franchise, you need no previous sign industry experience to join the Signs Express network.

Act Pro to ownership - the latest young entrepreneur to complete the 'Premier Journey'

largePremierSport_MarcusLahiff.jpg

This week we are delighted to introduce another young entrepreneur who is starting out on his business career with Premier Sport. Marcus Lahiff now owns the Premier Sport franchise in East Ham, London. Marcus took some time out this week to share with us his experiences to date, from working in a franchise to owning his own franchise.

Tell me about the last two years, starting from your time as an Act Pro up to now?
I started working for Premier Sport as an Act Pro in South East London in 2012. As soon as I started working for Premier Sport I was aware of the opportunity to run my own business and this is something that really appealed to me. Seeing the impact that the Premier brand has in schools on a weekly basis drove me to put a plan together to run my own business by 2014. I was glad to have the support of Jonathan and Chris through this process and to help me realise my ambition of running my own business. My franchise launched in September and it’s a new chapter of my life and a challenge that I am relishing.

How has Premier Education Group helped you along the way?
The Infrastructure and support in place from Activity Professional to Area Coordinator and beyond is outstanding. The constant in house training and focus on CPD is something that is second to none.

How have you developed over this time?
I came to Premier Sport as an Activity Professional and have not just developed as a Activity Professional but as a businessman also. As I mentioned before, the CPD and training the company puts on is something that has been extremely beneficial to me. Having no business background prior to launching my franchise it was good that Premier provided sufficient training and support to be able to get me ready for launching my franchise in September.

Did you ever think you would be operating your own business in the physical activity arena?
Sport has always been a great passion of mine; whether it be playing or coaching it has been a big part of life. My plan through my University degree was to gain a place on a PGCE and become a teacher, so the thought of running my own business is something that didn’t really cross my mind. When looking at options for my future the Premier Sport franchise is something that was too good to turn down.

Tell me about your future plans?
The initial plan is to work on curricular and clubs for the first couple of years and build up a solid base of schools and activity professionals within the territory. I am hoping to have established contact and be in 40 % of my schools by the 5 year renewal with Premier Sports. Premier Performing Arts is something that I will be looking to add once I become more established in the territory.

What are your targets?

  • My Target for the first year is to break even, including my start-up costs. I would ideally have 3 fully trained activity professionals.
  • In year 2 I would like to continue building up good relationships with schools and employ a full time head coach who will assist me with the development of the current activity professionals.
  • By year 3 I would like to be an established provider within the area and look to bring Premier Performing Arts into the business to use as another way of attracting new schools, as well as adding a new different option to existing schools.

What’s the best part of being your own boss?
The best part of being your own boss is knowing that your future lies in your own hands. The freedom you have to set your own targets and in turn build yourself a successful business and future.

What would you say to someone contemplating running their own business?
I would definitely recommend someone to go ahead with running their own business. However they must ensure they thoroughly think through the best and worst case scenarios. When running your own business it is important to think everything through strategically before making decisions, as these decisions can have a detrimental effect on your business.

Man from mars takes over Driver Hire franchise business in Guildford

largeDriverHire_Bradshaw.jpg

Richard Bradshaw, who started his business career as a management trainee at Mars UK, is the new franchisee of specialist transport & logistics recruiter, Driver Hire’s Guildford office.

Richard, who hails from Southampton has, over the past 25 years, built an interesting and varied CV, largely in the hospitality industry. Most recently he spent over a decade in Florida as an award-winning owner-manager for two of the world’s largest hotel companies.

He’s now relishing the prospect of running his own Driver Hire business back in the UK. “I was manager and franchisee of a "Comfort Inn and a ‘Day’s Inn’ hotel in Sarasota, so I know all about the many benefits of franchising,” says Richard. “When I came back to the UK, I started looking for another franchised business. Driver Hire ticked all the boxes; it’s got a proven business model, it’s reputable and highly regarded and, above all, has growth potential.

The UK’s largest specialist supplier, Driver Hire provides temporary and permanent drivers and other logistics staff to local and national organisations in both the public and private sector. If they’re short of staff – perhaps because of illness, holidays or seasonal demand – Driver Hire will supply them with a suitable replacement.

The Bear necessities with Riverford Organics

largeRiverford_SimonBear.jpeg

Simon Bear started his Riverford franchise in September 2006. A self-proclaimed hippy in a desk job before that, he decided at 26 that he no longer wanted to be a part of the prickly corporate pear tree, and went traveling instead. After a year in the wilderness, beating a solitary path around the world, he returned to look for a more wholesome business venture. Six years into running his North London organic food delivery business, the 35-year-old talks about why growing with Riverford was, and still is, the right move. Matt Pigott interviews.

How did it all start?
Before I became one of North London’s Riverford Organic franchisees, I did PR for about six or seven years and got to the point where I simply needed a change. I was tired of working for a company – the commute, the hours, being told what to do – I needed to do something for myself, and myself alone. But first, I needed to clear my head, and so I went traveling.

Just before I left, I happened to be flicking through a marketing magazine, and saw an article about Riverford, which explained that it was a franchise opportunity, and that it involved selling organic produce locally. I thought to myself: ‘that’s exactly what I’m going to do when I get back.’

I got back to the UK on the night before New Year’s Eve, and called Riverford two days later. Finding out that the territory I wanted was available was a great way to start the New Year, and even though it would be around nine months before I commenced, I was pleased that somebody else hadn’t snapped up the territory in my absence.

Why Riverford Organic?
Organic produce is something I’ve always been passionate about, particularly food. I was in my late twenties when I started with Riverford, so fairly young and idealistic. I’m still a slight hippy at heart, and Riverford’s ethos, the way it produces food and the ethical way it does business fits in well with that. At the time, I paid less attention to the financial returns, and was focused almost entirely on shifting my life into something new and different. I’m sure that many other Riverford franchisees paid more attention to things like profit and loss than I did, but I just wanted to do something that felt right, and Riverford offered that. Luckily the financial side of things has worked out well, so you could say it’s been a pleasant by-product.

But did you discuss the financials at some point?
When I visited Riverford at head office, and was getting closer to signing the franchise agreement, we did discuss financials, and it was confirmed that I wasn’t going to become a vegetable millionaire overnight. But, like I say, money wasn’t a key driver for me. I knew I could make a comfortable living and that was enough for me.

What I can say is that I hated being an employee, and that I love being an employer, with a solid ethical company. I have a couple of part-time drivers – so I’m hardly what you’d call a Branson or a Sugar – but becoming an employer, regardless of the size of your business, is still a significant shift in terms of thinking and psychology.

So what is it like being an employer?
It still has its pressures, but you’re more in control of your own destiny. I have more flexibility now. I know I’ve got a job to do, I work hard and I work long hours, but I haven’t got somebody telling me what to do every day. Now, when I get up in the morning I don’t think: ‘oh my God, another commute, another day at the office, I’ve got to go to work!’ I’m more at ease with things, and I feel like I’m doing something useful within my community. Even when I have to get up at six in the morning to brave icy conditions and load the vans I don’t think: ‘oh no!’ It really isn’t difficult, because I believe in what I’m doing.

Most of all, after six years, I’m still wildly enthusiastic about the products I sell; that and the people…both those who support me and those who I sell to. I’ve built this business up from just a tiny handful of deliveries to well over 500 a week. I don’t think I could have done that if I didn’t feel passionately about it.

What are the main challenges you face?
Apart from inclement weather, stuff can go wrong with orders, with delivery times, but those things will happen with any food-related business. Which is why good customer service is paramount. You need to nurture the relationships you have with your customers so that, if anything does go wrong, you’re on it as quickly as possible, re-crediting them for a missing item, or adding something extra to their box, for example.

The business only works if you’re customer focused, which gives rise to another challenge in that it can be difficult to detach. But as much as being a challenge, ironically, that’s also a reward: you get to hear hundreds of people’s life stories.

Sometimes it feels as though you’re living in a soap opera. But that’s what being part of a community is, it’s about being a part of each others lives, caring about each other, and I think we need to hold onto those things and cherish them. Even if it delays me on a day when I’ve got a hundred deliveries to make, you have to make time; you have to play your part in binding the community together.

I’ve had customers who have been ordering from me week in week out since I started. I know them by name, and that’s a good feeling. You’re watching something that’s grown from nothing into something special, which I suppose, on so many levels, is what Riverford is all about.

What, in your opinion, are the best things about Riverford?
We are genuinely local. Money goes from customers to a local operator (myself), who spends money locally, so the money goes back into the local economy, it doesn’t get leeched off to the city. If you ask yourself where all of the money that goes into big supermarket tills ends up, 90 percent of it is outside of the local area.

Also, Riverford is better than the online supermarkets in the sense that we turn up whatever the weather. Some of my customers even have my mobile number. It’s a personal thing.

And on a macro level, all the way down the supply chain everyone’s getting a fair deal. It isn’t just the head honchos and managers creaming off the profits while the poor producer gets squeezed to death until they go out of business. Everyone gets a fair contract and a fair deal.

Any final words?
If you want to be happy in your life become a Riverford franchisee, if you want to make money, become a banker.

Professionalism of Rosemary Bookkeeping franchise appealed to Mary Chadwich

largeRB_Chadwick.jpg

Mary has previous experience in all aspects of payroll and accounting and, in 2004 she earned a CIPD qualification in HR. “I had wanted to work for myself for quite a few years but had never found the right opportunity until now. I think franchising is an excellent way to start your own business if you find the niche that suits you. Working on your own can be very lonely but having experienced, supportive people to back you up is extremely reassuring.”

How Mary got involved with Rosemary Bookkeeping
“Rosemary Bookkeeping caught my eye whilst I was looking at the BFA website to see which franchises were available. I liked the idea from the start and it seemed to be a more sensible choice than picking something I knew nothing about. I also liked the ‘altogether friendly’ part of their logo too. I had looked at other franchises apart from Rosemary but they always came out on top with their friendly yet professional approach and their innovative ideas.

“I would recommend a Rosemary franchise to anyone who gets on with people and has a good head for figures.”

Mary’s secrets to success...
Mary celebrated her 2-year anniversary in August of 2012. We asked her what advice she had for others considering the Rosemary Bookkeeping franchise: “You need to trust the people behind the business, I did and made the right choice for me. You also need to like working with both figures and people. Be prepared for hard work; this is your business. Your effort will equal your reward and the work is definitely out there!”

Mary has some 17 clients including a catering company, personal injury solicitor, a trophy and engraving company and even a meditation and pampering retreat! All of which need to grow their businesses in various directions with Mary’s assistance: “I help them with a range of bookkeeping tasks, most importantly they gain a great deal of control over their business numbers that they never had before,” adds Mary.

What Joanna Dennis, Franchise Development Director of Rosemary Bookkeeping says:
“Mary was one of our founding franchise partners and has done a tremendous job in establishing her franchise within her territory. Her passion and enthusiasm shine through and is appreciated by her clients.”

About Rosemary Bookkeeping
Rosemary Bookkeeping is a British Franchise Association accredited franchise, based on a successful business which was established in 2002 and offers a unique bookkeeping system which is built around charging clients per transaction rather than per hour.

The Founding Partners have over 60 years of business and bookkeeping experience between them in the essential business disciplines of accounting, operations, sales and marketing.

According to the Federation of Small Businesses, over 4 million customers NEED this service. By law, all businesses in the UK are required to keep records of their transactions which later are used by an accountant to file for tax and often VAT. Managing these transactions through bookkeeping is often the biggest headache to the small business owner and a task that is left at the bottom of the pile.

There is a growing network of established Franchise Partners in the UK either running their franchise as a management business with bookkeepers undertaking the work for them or working on client accounts themselves.

Freedom for Cafe2U franchise owner

C2U_Ealing.jpg

Darren operates his Cafe2U in Ealing, very close to the centre of Ealing, and doesn’t visit any business parks, but rather stops at businesses as they fall. He is generally serving coffee from 8am until 1.30pm, and regularly attends events at the weekends.
 
“Working as a journalist in the centre of London for eight years prior to buying my Cafe2U, I saw the rapid growth in the popularity of quality coffee. When my old company moved to the outskirts of town I had to walk half a mile to reach the nearest coffee shop.”
 
“The concept of Cafe2U was staring me in the face. I decided to change careers and start a round in Ealing, which is where I live. The benefits are obvious - no more trudging to work on the Tube, no more late nights in the office, no more wishing I was somewhere else. I now have the sky over my head rather than a fluorescent tube and I am greeted by grateful customers rather than miserable managers. I'm my own boss at last and it feels good to be in control of my destiny, and my own pay scales.”
 
“I get time to write in my spare time, and because I am my own boss, I took 4 weeks off this Christmas and went to Brazil for a well earned holiday – because I could!”

Former postie follows friends into Drain Doctor franchise

DD_postie.jpg

Former postal worker Gavin Dimmock (28) – no relation to celebrity gardener Charlie – has started his own plumbing and drainage business by taking on the Crawley and Gatwick franchise of Drain Doctor Plumbing and Drainage (www.draindoctor.co.uk).
 
Gavin took on the franchise on the recommendation of his friend Aaron Clark. Aaron and his sister Natalie O’Brien run the neighbouring London South West franchise of Drain Doctor.
 
Gavin decided to explore a career in plumbing and drainage because working as a postman and manager for the Royal Mail was not something he wanted to pursue. He said: “I could see the lack of ambition in the people around me and decided that I didn’t want to be there doing the same old thing every day when I was 40.
 
“I had been at the Royal Mail for five years when I decided it was time for a change.”
 
Gavin left the Royal Mail and got a job with a loft company. “I worked for a loft company for a couple of years doing plumbing installations,” he said.
 
“Then I joined a large plumbing and drainage company but quickly realised I wasn’t going to get the kind of independence I was looking for. I wanted to start my own business. I had been looking around for a year when my friend Aaron told me about Drain Doctor. I met franchise sales director Jan Mitman and the rest is history.”
 
Gavin was impressed by the company’s honesty and fixed price menu. He said: “The business is not about sitting in the office waiting for the phone to ring. It is important to market properly. By working hard – and by following the Drain Doctor system that is there to help – success will follow, but it doesn’t happen overnight.
 
“Some franchise companies promise the earth and suggest that they will do everything for a new franchisee and then don’t deliver.
 
“It was a relief that Drain Doctor didn’t give me a lot of false promises. From the start they said that a lot of what is required to succeed is down to me. But they offer great support and I am not on my own.
 
“Drain Doctor has a proven system. It offers a recession-proof opportunity where I can be an independent operator running my own business but with all the back-up that comes with being part of a large national organisation. I aim to give businesses and householders in Crawley and Gatwick the ‘dazzling’ level of service in plumbing and drainage which Drain Doctor provides across the rest of the country. 
 
“Our customers get fixed-price, no obligation quotes, a complete guarantee on all our work, and a full 24 hour per day seven day per week service with no call out charges – so people pay the same price for work at any time of day or night. What’s more, we turn up at the agreed time!”
 
Gavin, who will be helped initially by his partner and committed nurse Keeley Head, will start with one van. He recognises that his franchise area is too big for a one man band though and plans to expand, adding more vans and technicians to his business as soon as possible.
 

Signs Express announces franchise business for sale in South

SE_main10.jpg

Franchise business opportunities act as much safer option when starting in business and this is especially the case when looking at buying an existing franchise business as a resale option.
 
Through buying an already established business, the new owner will gain a distinct advantage as the business is already up and running with an existing customer base. There are no headaches over finding a production unit to base the business, plus the centre is already fitted out with the required equipment and furniture; so no waiting around for suppliers and no need to waste time organising the layout, it’s already been done. The staff are even already in place and fully trained, therefore cutting out the time recruiting in the area and providing the business owner with the knowledge of the centre as it currently stands. This means that as soon as the franchise owner is in, he can start trading and continue generating profit from day one.
 
As well as the rewarding Signs Express location available in South London there are also additional opportunities in the Greater London area. What with being part of the London Plan and the forthcoming Olympics, London is currently experiencing vibrant growth amongst its existing business community which increases scope for business in the future. The existing business which has been operational since 1996, has an excellent reputation amongst its established customer base and receives a substantial amount of repeat business within the area.
 
With over 80 centres nationwide and 20 years of experience under its belt, Signs Express business opportunities are growing as more franchisees reach retirement. There are many business owners who joined Signs Express having worked for years in various industries and who were looking for security as they reach retirement age. This means that now, some years later, they have reached their potential and are set to retire and enjoy the money that they have earned through their own hard work over the years.
 
The key to starting in business and in particular buying an existing franchise in is its distribution channel. The franchise has built up an enviable customer base as a result of time and experience, meaning the customers would already be there and at the new business owner’s disposal. The same goes for suppliers. Signs Express has its own preferred list of suppliers and in a resale situation these relationships have already been made with the centre and therefore any problems already ironed out.
 
As a management franchise, prospective franchisees require no industry experience as full training is provided. Your skills will be based on your own management and sales experience and your ability to lead a team. Ongoing support is available from sales and marketing, accounts, IT, HR, operations and technical as well as initial training to learn more about technical aspects and business techniques.
 
 

Unique proposition with Platinum Property Partners franchise

ppp_SittingRoom.jpg

In times of economic recession, maintaining good levels of cashflow in your business is more important than ever.  Platinum Property Partners (PPP) is a unique franchise proposition which offers an opportunity that’s cash-positive from the outset.  

The concept that ‘standing on the shoulders of giants’ is the most efficient route to success has been proven time and again, so it’s no surprise that franchising, as a sector, has continued to flourish, even in these difficult times.  Platinum Property Partners – the world's first, and currently only property investing franchise - is not only a prime example, but a market leader, having gone from start up to 40 active Franchise Partners (franchisees) in just two years.  

The NatWest/BFA Franchising Survey 2009 reported that most franchisees can expect to break even by the end of year two.  Unlike almost all other forms of buy to let investment, the PPP core business model generates such high levels of rental income that each property acquired by a PPP Franchise Partner is expected to be cash-positive to the tune of £1,000+ per month, from the outset.  This means their investments truly are assets from the start – servicing their own debt and providing profit on top – which will then bring additional, lump-sum returns and rewards in the medium to long term.

The Founders of PPP, multi-millionaire property investors and entrepreneurs, Steve Bolton, Nick Carlile and Richard Davies, have  invested in excess of half a billion pounds in property over the last 20 years, across 14 different countries, and have vast cumulative experience in residential, commercial, self-build, land and property development.  Franchise Partners are given personal, intensive initial one to one mentoring and then ongoing training and support in order to help them follow the various systems & strategies Steve, Nick & Richard have developed and refined in building their own portfolios, using strengths in different markets to maximise cashflow and capital growth.

Partly because of the reputations of the three Founding Partners and partly because of the undeniable quality of its Franchise proposition, PPP has been able to attract leading figures in their relative fields to become part of its ‘power team’, which offers coaching, mentoring and support to those within the franchise.  This group of advisors and experts in the business, legal, financial and property spheres, includes individuals and organisations that it would be either impossible or prohibitively expensive for people outside the franchise to access.  


Unlike most other franchises, the business assets (properties) are owned by PPP Franchise Partners and, because property is a constantly shifting market, the 'best’ business strategy – i.e. the Franchise ‘product’ – has to change along with it.  The huge benefit of working with such experienced Franchisors is that they are able to predict trends and opportunities, can quickly adapt and roll out updated best practice, and are able to offer their Franchise Partners a variety of investment strategies.  The PPP franchise has also been designed to be flexible and non-exclusive, so Franchise Partners can operate their business from home, part-time or full-time, and are not only allowed to have other income streams, but are encouraged to do so.  
 
Over the past twelve months, despite the ongoing economic recession and property market downturn, Franchise Partners have continued to grow and make excellent profits from their UK portfolios.  The business models for maximising return on capital have proved both resilient and adaptable to the current global crisis, and many Franchise Partners are also experiencing elevated profits, thanks to the current low Bank of England base rate and its effect on repayments on tracker mortgages.   

Manali, investing in West Drayton, is making £1,700 a month pre-tax profit on one house in multiple occupation (HMO) and £1,800 on another, after the mortgage and all bills associated with the property have been paid.  The rental income for properties let in this way – typically 6 rooms rented individually to working adults, rather than letting the whole property to just one family or to students - is significant, and provides an average yield of 14%.   Kim and Steve, based in Cardiff, are making just over £2,500 a month from two HMOs, the relatively high outgoings for one property with a significant mortgage repayment, balanced by rental income of nearly £3,400 a month.

While profits have remained high for Franchise Partners, the huge changes in the mortgage lending market over the past year or so have meant a massively increased level of capital input is required to purchase and renovate a typical HMO.  The Founders have put a lot of extra time and resources into training and workshops, and some new strategies have been adopted to take advantage of the best opportunities currently available.  Working with passive investors and taking control of a property by way of a lease, rather than buying it outright, are two examples of ways in which PPP is encouraging and helping Franchise Partners to conserve their capital and maximise returns.

To further help Franchise Partners accelerate the growth of their business and diversify their portfolios, PPP has also developed passive investment opportunities, which require capital input, but no time commitment.  With Platinum Portfolio Builder, PPP turns an investment of around £27,000 (plus a variable amount of working capital, returned at the end of the project term) into significant equity by sourcing, acquiring and managing a small portfolio which is bought at a minimum 25% below current market value, verified by a RICS surveyor.  Many Franchise Partners are already using PPP's systems for acquiring properties like this themselves, and achieving even higher discounts and returns through spending more time sourcing and negotiating deals.  

There are other passive investment opportunities, including: a loan scheme which offers excellent returns and can provide extra income for high net worth individuals who have significant amounts of capital in the bank or in under-performing investments; and overseas investment projects, available when and where market conditions offer sound and secure returns.  These additional investment options are also available outside the franchise, to selected parties who are invited to join as Passive Investment Partners.

All those involved with the Franchise have a genuine desire to give back - whether that's in terms of money, time or sharing skills - and tend to approach life with a win-win attitude.  PPP’s holistic approach to business is reflected in the organisation’s mission to ‘Be more, do more, have more, give more’.  It measures the success of Franchise Partners not just by financial performance, but also by health, happiness and contribution to others, and provides personal development workshops, books and other learning materials to help Franchise Partners set and achieve their goals.  

Alex Ferretti is a Nutritional Therapist, who joined PPP as a foundation Franchise Partner.  “The reason I joined the franchise was so that I could benefit from not only the great strategies and support provided on the property investment front, but also the continuous personal development opportunities offered to Franchise Partners, and the focus on health, balance and happiness.  This holistic attitude to achieving freedom and success in life is something I had not come across before in any other company, and I can honestly say I am proud to be a part of this group of truly inspirational people.”  
 

Molly Maid Wimbeldon named UK's top franchisee

bfa_winner09.jpg

A married mother of one from South West London was named Gold Winner of the 2009 British Franchise Association’s (bfa)/HSBC Franchisee of the Year Awards at a prestigious black-tie dinner, held at the International Convention Centre (ICC) in Birmingham last night (Thursday 1 October).
 
The Awards, sponsored by HSBC Bank and Express Newspapers, celebrate the UK’s best performing franchisees in an industry now worth an annual £11.4 billion to the economy.
 
Sandra Redmond, who has held the Wimbledon Molly Maid franchise for over 14 years, impressed the judging panel by demonstrating how she has achieved ‘Success in Challenging Times’ – the theme of this year’s Awards.
 
She has driven the business to impressive heights, continuing to increase sales and profits over the past two years in spite of the economic downturn.
 
Combining her own expertise with her franchisor’s 25 years of business experience, she has succeeded in strengthening her performance with a focussed plan of action and a new office line up to enhance sales, customer service and training skills.
 
At a time when many customers might have been tempted to switch to cheaper suppliers, Sandra ensured her cleaning teams offered a heightened level of service to retain the loyalty of existing customers. Regular quality checks were implemented to make sure standards were maintained.   
 
Faster responses and alternative solutions were offered to wavering customers as people, understandably, tried to reduce their household expenses.
 
At the same time Sandra boosted her marketing activities, promoting the strengths of the company through leafleting, advertising, the use of branded vehicles and some high profile promotions.
 
New markets were also identified and exploited. These included end of tenancy cleans for local letting agents, which provided an additional source of revenue and a lead to new business with rental tenants, and a commercial cleaning opportunity which resulted in a lucrative annual contract.
 
In a departure from conventional Molly Maid systems, Sandra also targeted her competitors by providing short term cleaning cover during holiday periods when many independent suppliers are short of staff and by reorganising her own teams to include more part-time staff.
 
Cost control and cash collection systems were fine tuned to ensure a good cash flow was maintained. Monthly operating statements were completed and reviewed on a regular basis and a remote credit and debit card processing terminal introduced so that payment could be taken instantly where credit was previously offered. 
 
The outcome was that, in spite of experiencing some of the worst trading conditions of her career, Sandra Redmond maintained her number one position in the network and grew her annual sales by nearly 9%.
 
As the network’s top performing franchisee, she sets a standard that others can aspire to, sharing best practice through regular attendance at annual conventions, regional meetings and President’s Circle meetings.
 
HSBC’s Head of Franchising, Cathryn Hayes, said: “HSBC has been supporting the franchise industry for more than 25 years and we are delighted to present Sandra with the 2009 Gold Award.
 
“Sandra is an excellent example of how hard work and commitment is driving this important sector forward. Her determination to build a successful business should be an inspiration to anyone thinking about franchising.”
 
Brian Smart, Director General of the bfa, added: “Judging these Awards is always a difficult task but we felt Sandra epitomised the essence of franchising model working at its best.
 
“With nearly half of the British public preferring to use a franchise over a non-franchised business, Sandra stood out as a pioneer in a sector that is home to some of the country’s most successful brands.”
 
Express Newspapers’ Franchise and Business Opportunities Advertising Sales Manager, Geraldine Haenow, said: “We hope being named the 2009 Gold Award Winner will add to Sandra’s future success and we look forward to sharing her story with our readers.” 
 
Tamsin Brewis, of Water Babies (Banbury), was named the Silver Award Winner and Mark Fordham, of TaxAssist Accountants (Herpenden), walked away with the Bronze Award – each were presented with cheques for £3,000 and £2,000 respectively.

Wimbeldon Molly Maid named UK's top franchisee

bfa_winner09.jpg

A married mother of one from South West London was named Gold Winner of the 2009 British Franchise Association’s (bfa)/HSBC Franchisee of the Year Awards at a prestigious black-tie dinner, held at the International Convention Centre (ICC) in Birmingham last night (Thursday 1 October).
 
The Awards, sponsored by HSBC Bank and Express Newspapers, celebrate the UK’s best performing franchisees in an industry now worth an annual £11.4 billion to the economy.
 
Sandra Redmond, who has held the Wimbledon Molly Maid franchise for over 14 years, impressed the judging panel by demonstrating how she has achieved ‘Success in Challenging Times’ – the theme of this year’s Awards.
 
She has driven the business to impressive heights, continuing to increase sales and profits over the past two years in spite of the economic downturn.
 
Combining her own expertise with her franchisor’s 25 years of business experience, she has succeeded in strengthening her performance with a focussed plan of action and a new office line up to enhance sales, customer service and training skills.
 
At a time when many customers might have been tempted to switch to cheaper suppliers, Sandra ensured her cleaning teams offered a heightened level of service to retain the loyalty of existing customers. Regular quality checks were implemented to make sure standards were maintained.   
 
Faster responses and alternative solutions were offered to wavering customers as people, understandably, tried to reduce their household expenses.
 
At the same time Sandra boosted her marketing activities, promoting the strengths of the company through leafleting, advertising, the use of branded vehicles and some high profile promotions.
 
New markets were also identified and exploited. These included end of tenancy cleans for local letting agents, which provided an additional source of revenue and a lead to new business with rental tenants, and a commercial cleaning opportunity which resulted in a lucrative annual contract.
 
In a departure from conventional Molly Maid systems, Sandra also targeted her competitors by providing short term cleaning cover during holiday periods when many independent suppliers are short of staff and by reorganising her own teams to include more part-time staff.
 
Cost control and cash collection systems were fine tuned to ensure a good cash flow was maintained. Monthly operating statements were completed and reviewed on a regular basis and a remote credit and debit card processing terminal introduced so that payment could be taken instantly where credit was previously offered. 
 
The outcome was that, in spite of experiencing some of the worst trading conditions of her career, Sandra Redmond maintained her number one position in the network and grew her annual sales by nearly 9%.
 
As the network’s top performing franchisee, she sets a standard that others can aspire to, sharing best practice through regular attendance at annual conventions, regional meetings and President’s Circle meetings.
 
HSBC’s Head of Franchising, Cathryn Hayes, said: “HSBC has been supporting the franchise industry for more than 25 years and we are delighted to present Sandra with the 2009 Gold Award.
 
“Sandra is an excellent example of how hard work and commitment is driving this important sector forward. Her determination to build a successful business should be an inspiration to anyone thinking about franchising.”
 
Brian Smart, Director General of the bfa, added: “Judging these Awards is always a difficult task but we felt Sandra epitomised the essence of franchising model working at its best.
 
“With nearly half of the British public preferring to use a franchise over a non-franchised business, Sandra stood out as a pioneer in a sector that is home to some of the country’s most successful brands.”
 
Express Newspapers’ Franchise and Business Opportunities Advertising Sales Manager, Geraldine Haenow, said: “We hope being named the 2009 Gold Award Winner will add to Sandra’s future success and we look forward to sharing her story with our readers.” 
 
Tamsin Brewis, of Water Babies (Banbury), was named the Silver Award Winner and Mark Fordham, of TaxAssist Accountants (Herpenden), walked away with the Bronze Award – each were presented with cheques for £3,000 and £2,000 respectively.

EX-COFFEE REP REFRESHES DRAIN DOCTOR LONDON FRANCHISE

DD_coffee.png

A former restaurateur and coffee distributor with over 30 years experience in the hospitality industry is meeting the credit crunch head on by setting up his own recession busting business.

Yiltan Hurer is putting his business management skills to the test by starting his own plumbing business. He has taken on the London North West franchise for Drain Doctor Plumbing, offering emergency plumbing and drainage repairs.

Yiltan brings a wealth of business experience with him. He is a restaurateur by profession and spent 20 years running his own restaurant before joining Italian coffee roaster Levazza as the UK distributor for its roasted coffee beans.

Most recently Yiltan has been running a holiday village in Cowes on the Isle of Wight that has recently been sold.

“My cousin Mehmet Moustafa is taking on the North London Drain Doctor franchise. He asked me for advice and I came up with Mehmet to meet Drain Doctor directors Jan and Freddie Mitman.

“I got on really well with them from our first meeting and decided there and then that I would also take on a Drain Doctor franchise. It is important to get on well with the people you work with and I was very impressed by their successful approach to business.

“My job on the Isle of Wight had finished and I was reviewing my options so I felt the time was right to make the move.”
Yiltan said he also chose Drain Doctor because it works in a proven framework and offers a recession proof opportunity.

“Drain Doctor has a proven system. It offers a recession-proof opportunity where I can be an independent operator running my own business but with all the back-up that comes with being part of a large national organisation. I aim to give businesses and householders in North London the ‘dazzling’ level of service in plumbing and drainage which Drain Doctor provides across the rest of the country.

“My customers get fixed-price, no obligation quotes, a complete guarantee on all our work, and a full 24 hour per day seven day per week service with no call out charges – so people pay the same price for work at any time of day or night. What’s more, my plumbers turn up at the agreed time!”

Yiltan’s cousin Mehmet is running the neighbouring Drain Doctor franchise so the pair intend to pool some resources. They will share office premises in Barnet although their technicians will cover different areas.

“As well as sharing office resources to reduce costs we are working out a system whereby we can offer enhanced emergency callout services covering each other’s areas. We will be working out a rota using all of our technicians so that we always have on call emergency cover but they can also get time off.”

Yiltan plans to begin trading with two technicians. He intends to expand that to three at the end of the first year and increase the business again and have four vans on the road by the end of year two.

“I want to grow the business in a sustained and controlled way but despite the credit crunch and the impending recession I don’t intend to hold back on investment,” said Yiltan.

Launched in the United Kingdom in 1993, Drain Doctor Plumbing quickly grew to become the country's largest emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service across the country with each franchise area such as London North West run as an independent business.

EX-ESTATE AGENT BRINGS DRAIN DOCTORS DAZZLING SERVICE TO LONDON

draindoc.jpg

A former North London estate agent is tackling the credit crunch head on by setting up his own recession-busting business.

UK-born Turkish Cypriot Mehmet Moustafa, a former dry cleaner and estate agent, is putting his business management skills to the test by starting his own plumbing business.

Mehmet has taken on the London North West franchise for Drain Doctor Plumbing offering emergency plumbing and drainage repairs in Barnet, Enfield and the surrounding areas.

Mehmet brings a wealth of business experience with him. He is a dry cleaner by profession and spent 20 years running a family owned dry cleaning business in the Turkish Cypriot community in North London. During that time he also built up a property portfolio.

“After working for so long in the dry cleaning industry I felt I needed a change so decided to leave and get a ‘civilised job’. I worked for a while in an estate agency to build up experience then used my property development experience to set up my own estate agency in partnership with someone. When the partnership broke up I went back into the retail business running a coffee shop.

“Because I didn’t find this fulfilling or challenging I started to look around at franchising opportunities in different areas of business and settled on Drain Doctor.”

Mehmet said he chose Drain Doctor because it works in a proven framework.

Drain Doctor has a proven system and I relish being part of a winning team. I wanted to make the change ahead of potential hard times and realised franchising offers a much better chance of success than individual enterprise. Drain Doctor offers a recession-proof opportunity.

“I can be an independent operator running my own business but with all the back-up that comes with being part of a national organisation. I aim to give businesses and householders in North London the ‘dazzling’ level of service in plumbing and drainage which Drain Doctor provides across the rest of the country.

“My customers get fixed-price, no obligation quotes, a complete guarantee on all our work, and a full 24 hour per day seven day per week service with no call out charges – so people pay the same price for work at any time of day or night. What’s more, my plumbers turn up at the agreed time!”

Because he has purchased an existing franchise Mehmet will work with an existing Drain Doctor technician to learn the job but after three to four weeks he plans to leave the plumbing to the professionals and concentrate on telesales and marketing.

Mehmet’s cousin Yiltan is to run the neighbouring Drain Doctor franchise so the pair intend to pool some resources and share office premises in Barnet although their technicians will cover different areas.

Launched in the United Kingdom in 1993, Drain Doctor Plumbing quickly grew to become the country's largest emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service across the country with each franchise area such as North London run as an independent business.

Dream exhibition leads to a Dream Doors franchise

DreamDoors_JohnRyan.jpg

John Ryan came across Dream Doors franchise after looking for a change of direction having worked in the printing industry for 27 years.

“I wanted my own business but was nervous about starting alone so franchising, with a proven system and support, appealed to me.”

“Having looked at a number of franchises at an exhibition, my wife and I were enjoying a coffee opposite the Dream Doors franchise stand. My wife commented that a kitchen makeover was something we could have done in our home. The business seemed a great idea and was something we, as a customer, would pay for”

“We spoke to the recruitment team, went away and researched the business and then, having spent a day with the team at the Dream Doors Head Office in Gosport, decided to purchase the Dartford franchise. 18 months on, having initially worked from home, we are opening our first showroom and looking forward to growing our business.”

Justin Dunn also met Dream Doors at the Olympia exhibition, but he had already seen the business advertised in the franchise press.

“I used to read franchise magazines and newspapers on my commute home from Waterloo, Dream Doors always featured positively and the concept had great potential.”

“I decided to visit the exhibition in London to research various franchises but, as soon as I met the Dream Doors team and had a friendly chat, I felt at ease with the company.”

A year on, Justin is operating the Kingston franchise and remarks “After a lot of hard work and with fantastic support from Head Office and my Franchise Manager, I am getting busier and busier. With on going training, help and advice, I’m continuing to learn and going forward all the time.”

Home Instead franchise makes a real difference in Finchley

homeinstead_dale.jpg

Canadian born Dale and Diana Bevington chose Home Instead Senior Care so they could make a real difference to their local community.

As is the case with many Home Instead Senior Care franchise owners, Dale and Diana have personal experience of the problems that arise when dealing with ageing family members.

Dale’s father, who lived in Canada, was diagnosed with vascular dementia and Dale and his family were faced with the problems of many families in the same situation – finding the right help. The process the family went through to find support for his father made Dale appreciate the need that so many people have for care in their own homes.

This experience coincided with Dale, in his own words, “reaching an age where I wanted to do something new”. Dale had run a successful London industrial design consultancy for many years and took some time off to consider his options. He had always had an interest in demographics and social change and so looked at business opportunities in this area.

Dale and Diana knew people who worked in the care sector and the couple found Home Instead through a web search. “When we found Home Instead Senior Care they were offering exactly what we would want to provide for our own parents, so we knew it was something we could believe in.” The couple researched other care companies but none offered the ethos of Home Instead.

The couple purchased the Finchley franchise in June 2007 and have seen it grow from strength to strength. Diana says: “I had chosen to work part time in the business but we’re now so busy that I will soon be working full time with Dale.”

Dale continues: “After my father was diagnosed with vascular dementia I learned a lot about the condition. We now work with Alzheimer’s and dementia groups in the area and see ourselves as part of the local support network for sufferers.

“We have met a lot of Home Instead franchise owners and I think that the common thread that links us is that we are reaching out to our local community with a business with meaning rather than ‘chasing the money’. I think we all believe that if you are really interested in what you are doing, and do a good job, then success will follow as a natural consequence.”

Franchising Enables Me to Realise My Ambitions

manjit.jpg

X-Press Legal Services Ltd is a specialist franchise that provides property searches and reports, working on behalf of solicitors, conveyancing professionals and specialist HIP providers. The searches and reports are a vital part of the property buying process in the UK.

“Franchising has enabled me to realise my ambition to have my own business and also allows me to manage my time effectively to achieve a good work-life balance,” says Manjit Panesar, X-Press Legal Services franchisee covering a large area of West London and parts of Middlesex.

After leaving university with a degree in computer science systems, Manjit was dismayed to find there were no jobs. “It was 1991 and there was a recession. I gave up counting how many CVs I sent out when it went beyond 600!,” he explained. “I got a job as a civil servant before becoming a partner in a D-I-Y shop, a loss-making business that I turned round into a profitable one before selling it on. Using this experience, I moved on to join my dad and brothers in a plumbing and heating shop.

“But what I really wanted was my own business. I also wanted to move out of the retail sector and do something different, ideally home-based to give some flexibility in the working pattern and enable me to spend more time with my family,” he continued.

With these priorities in mind, Manjit considered his options before deciding that franchising offered the safest route to achieving his goals. He commented: “What appealed to me the most was the fact that franchising offers a ready-made proven business model, with working processes and systems already in place. I didn’t want to start a new venture from scratch as I was aware of the initial set costs of a new business, with its associated risks.”

He began some very thorough research into franchising, approaching it with careful thought, after identifying his own priorities and what he expected from a franchise. He gathered information about all the franchises that matched his own criteria and then reviewed their details to produce a short-list of companies to contact, some of whom he visited at the Birmingham franchise exhibition in October 2007.

He met X-Press Legal at this show and shortly afterwards decided that this was the business he wanted to become part of. Manjit said: “X-Press offered just about everything I was looking for. It was an exciting new challenge but with start-up costs within my means. I did not need any additional qualifications and their training covered all elements of the business.

“The other big attraction is that I could work from home and have greater flexibility than I had ever had before. Since setting up my office I have discovered that managing my own time is brilliant and I can see more of my wife and three lively little boys.

“Now I am working hard to build my franchise into a good, solid and reputable company,” Manjit summed up.

LOCAL MOLLY MAID IS NEWCOMER OF THE YEAR

MMgatt.jpg

MOLLY MAID UK recently held their latest National Conference at The Abbey Hotel in Great Malvern, a historic hotel providing amazing views of the Malvern Hills and the Vale of Evesham.

At the Saturday night Gala dinner Sarah and Mario Gatt, local MOLLY MAID Kingston on Thames, were awarded the Newcomer of the Year Award. The Kingston on Thames Franchise was selected for this award because of their fantastic growth and success in their first year. Their high standards of service and quality customer care have lead to high customer retention and an increasing customer base in the area, that and their commitment to MOLLY MAID meant that they were deserving winners of the award.

Sarah said “I am delighted with this award and we are hoping to continue our growth through 2008. Our fantastic teams of maids and loyal customers have made this success possible for us.”

LOCAL MOLLY MAID SCOOPS THREE TOP AWARDS

MMcourt.jpg

MOLLY MAID UK recently held their latest National Conference at The Abbey Hotel in Great Malvern, a historic hotel providing amazing views of the Malvern Hills and the Vale of Evesham.

At the Saturday night Gala dinner Imellda Courtney, from MOLLY MAID Bromley and Greenwich hardly got to sit down for all the awards that she was winning. Starting with recognition for her sustained level of sales, to an award for her fantastic business growth in 2007, the final award she received was the MOLLY MAID Quality, Service and Value Award. This award was presented to Imellda for upholding the principles of the MOLLY MAID mission statement – “To make the MOLLY MAID trademark the symbol of Quality, Service and Value” – in running of their franchise. To get this award Imellda has provided the highest level of service possible to customers in the Bromley and Greenwich area making customer satisfaction her primary focus.

Imellda said “I am delighted with these awards, especially the Quality, Service and Value award because it acknowledges our continued commitment to our customers. Of course this would not have been possible with the fantastic teams of maids I have, and my supervisor Danielle”.

Keep Franchising in the Family with X-Press Legal Services

XPfurman.jpg

X-Press Legal Services’ Ltd is a specialist franchise that provides property searches and reports, working on behalf of solicitors, conveyancing professionals and specialist HIP providers. The searches and reports are a vital part of the property buying process in the UK.

Family businesses tend to be run by husbands and wives or blood relatives, so a father-in-law and son-in-law working together is relatively unusual. However, pooling their respective talents and experience has proved a winner for franchisee partnership Adam Margolis and his father-in-law Max Furman.

Adam was an estate agent in North West London and had always worked in the property sector. He wanted to be his own boss but understood the pitfalls of starting a business alone. He believed that franchising offered a safer route to self-employment, with fewer risks than a completely new venture.

His father-in-law Max, on the other hand, had many years’ experience of running a business, having owned retail outlets for more than 30 years. He had two shops in North London selling children’s wear but, like many other independent retailers, he found it increasingly difficult to compete with the cheap imports being offered by the big supermarkets and eventually decided to close up.

Max knew from experience that working hard in your own business brings the satisfaction of reaping the rewards of your own efforts. He could also see the real advantages of being part of a franchise network with training, on-going support and back-up from an established and successful business that has been tried, tested and thoroughly proven.

Together Max and Adam researched franchising, looking at many different options before deciding to find out more details about X-Press Legal Services. As Adam had a background in property and was very familiar with the home buying process, X-Press was particularly relevant and sounded very interesting. They went to the Olympia franchise exhibition in 2007 where they met the X-Press team for the first time. “After meeting director Dave Lister I immediately felt I was on the same wavelength as him,” said Adam.

Combining Max’s invaluable business experience with Adam’s in-depth knowledge of the property sector enabled them to launch their franchise with an exceptionally good start. They get on well and work together harmoniously, except for just one thing. Adam explains: “I am a keen football fan with a season ticket for Spurs while Max supports rival London team Arsenal,” he said.

Max added: “We are great colleagues - so long as we never discuss football, the one thing we disagree about! I am looking forward to having as much success as my team!”

Signs Express Deliver for Eurostat

eurostat_june.jpg

Leading signs and graphics company, Signs Express have recently completed stunning vehicle graphics on a fleet of delivery vans for Eurostat Office Supplies.

Eurostat, based in Croydon and Boroughbridge West Yorkshire are a leading supplier of office supplies to the small and medium segments of the market. They tasked Signs Express with providing full colour graphics to their fleet of 7 vehicles. Two of the 80 strong Signs Express network collaborated to complete this project – Signs Express (Croydon) and Signs Express (Harrogate).

The vans feature bright pink livery with the tag line “Shh! We've got your order". This exciting new design fits in with Eurostat’s sleek and contemporary corporate identity.

Ken Macgregor, MD of Eurostat, said "The new image is proving very successful. We are a well established company, privately owned, and our 40 staff have really got behind this way of raising our profile. Signs Express have supported the programme where we have sites and it has all gone well.”

Richard Worsley of SX Croydon said "Working with Ken and his team has been great, they are getting excellent publicity for an affordable cost."

Vehicle graphics are a highly effective promotional medium with research showing a busy vehicle is seen by over 3000 people every hour of the working day.

The Flying Colours of Signs Express

spirit_adventure.jpg

An exciting new initiative launched by the RAF captured the spirit of leading signs and graphics company, Signs Express (Wembley), when they were asked to provide striking vehicle wraps to two NASCAR racing cars. The cars, along with a harrier jet, received a grand unveiling at the RAF Spirit of Adventure launch at the Horse Guards Parade, Whitehall.

The two UK racing series NASCAR’s got off to a perfect start and qualified 1st & 2nd and then finished 1-2 in both their races at the first meeting of the SCSA V8 Trophy at Rockingham Motor Speedway.

In addition to their racing requirements, the cars will also be appearing at various RAF Spirit of Adventure air shows around the UK, throughout the summer. Each of the shows includes theatrical ground displays, breath-taking aircraft fly-pasts, role demonstrations and exhibitions; featuring state-of–the-art technology to express the key themes of life in the RAF, i.e. adventure, lifestyle, sport and technology. The Spirit of Adventure events are to be used to promote the image, reputation and profile of the Royal Air Force.

Signs Express (Wembley & Harrow) provided a comprehensive design, manufacture and fitting service at their production centre based on The Hawthorn Centre in Harrow. Centre owner Gareth Doherty explains; “We were able to visit 3 squadron at RAF Coningsby, taking a selection of high resolution shots of fighter planes and then set about designing the graphics. NASCAR’s are large racing cars and we needed to ensure that the design would fit appropriately within the contours of the car.”

“Each car has its own design – one with the striking Spirit of Adventure logo and flame graphics and one which depicts a Typhoon fighter jet, together with after burners at the rear! We’ve been really excited about the project and were delighted to be given the opportunity. The cars look really great!”

On the specification of the project, Gareth continued, “The cars were both completely wrapped, using ultra conformable cast film, which was printed on our in-house digital printer, the JV3; and then laminated for long lasting finish. Each section is heated and then moulded into the contours to give a seamless graphic across the entire car. Preparation of the surface was key as the fibreglass bodywork can cause difficulties during application. It was a great challenge for us.”

The NASCAR’s, which are hugely popular in America, now appear at regular race meetings in the UK at a purpose built track at Rockingham, Corby. NASCAR race-meets take place here once a month, with two races per meet. When the cars are not racing they will be used as part of the promotion for the Spirit of Adventure and other RAF shows and events.

Furthermore, the RAF were so delighted with impact of the RAF livery, they immediately commissioned Wembley to wrap a third rally car which is being run at a number of events up and down the country by Sergeant Chris Daykin of RAF Marham. Chris also got off to a flying start and finished 1st in his class on his first outing!

Signs Express (Wembley & Harrow) works with a variety of business both large and small, providing all forms of signage from interior and exterior signs to vehicle graphics, window graphics, banners and exhibition products.

As with all Signs Express centres, Wembley has their own drive-in livery bay. This climate-controlled environment is essential for creating the optimum conditions for vehicle graphics application. This promotional vehicle livery job is a great example of what can be achieved with wraps. They can be used for short-term promotion or longer run projects. They are removable after their life, preserving the original paint-work underneath.

Signs Express is the UK & Ireland’s largest sign company with over 80 centres nationwide. Signs Express is a member of the British Sign & Graphics Association, the British Franchise Association and the International Sign Association.

The Flying Colours of Signs Express

spirit_may.jpg

An exciting new initiative launched by the RAF captured the spirit of leading signs and graphics company, Signs Express (Wembley), when they were asked to provide striking vehicle wraps to two NASCAR racing cars. The cars, along with a harrier jet, received a grand unveiling at the RAF Spirit of Adventure launch at the Horse Guards Parade, Whitehall.

The two UK racing series NASCAR’s got off to a perfect start and qualified 1st & 2nd and then finished 1-2 in both their races at the first meeting of the SCSA V8 Trophy at Rockingham Motor Speedway.

In addition to their racing requirements, the cars will also be appearing at various RAF Spirit of Adventure air shows around the UK, throughout the summer. Each of the shows includes theatrical ground displays, breath-taking aircraft fly-pasts, role demonstrations and exhibitions; featuring state-of–the-art technology to express the key themes of life in the RAF, i.e. adventure, lifestyle, sport and technology. The Spirit of Adventure events are to be used to promote the image, reputation and profile of the Royal Air Force.

Signs Express (Wembley & Harrow) provided a comprehensive design, manufacture and fitting service at their production centre based on The Hawthorn Centre in Harrow. Centre owner Gareth Doherty explains; “We were able to visit 3 squadron at RAF Coningsby, taking a selection of high resolution shots of fighter planes and then set about designing the graphics. NASCAR’s are large racing cars and we needed to ensure that the design would fit appropriately within the contours of the car.”

“Each car has its own design – one with the striking Spirit of Adventure logo and flame graphics and one which depicts a Typhoon fighter jet, together with after burners at the rear! We’ve been really excited about the project and were delighted to be given the opportunity. The cars look really great!”

On the specification of the project, Gareth continued, “The cars were both completely wrapped, using ultra conformable cast film, which was printed on our in-house digital printer, the JV3; and then laminated for long lasting finish. Each section is heated and then moulded into the contours to give a seamless graphic across the entire car. Preparation of the surface was key as the fibreglass bodywork can cause difficulties during application. It was a great challenge for us.”

The NASCAR’s, which are hugely popular in America, now appear at regular race meetings in the UK at a purpose built track at Rockingham, Corby. NASCAR race-meets take place here once a month, with two races per meet. When the cars are not racing they will be used as part of the promotion for the Spirit of Adventure and other RAF shows and events.

Furthermore, the RAF were so delighted with impact of the RAF livery, they immediately commissioned Wembley to wrap a third rally car which is being run at a number of events up and down the country by Sergeant Chris Daykin of RAF Marham. Chris also got off to a flying start and finished 1st in his class on his first outing!

Signs Express (Wembley & Harrow) works with a variety of business both large and small, providing all forms of signage from interior and exterior signs to vehicle graphics, window graphics, banners and exhibition products.

As with all Signs Express centres, Wembley has their own drive-in livery bay. This climate-controlled environment is essential for creating the optimum conditions for vehicle graphics application. This promotional vehicle livery job is a great example of what can be achieved with wraps. They can be used for short-term promotion or longer run projects. They are removable after their life, preserving the original paint-work underneath.

Signs Express is the UK & Ireland’s largest sign company with over 80 centres nationwide. Signs Express is a member of the British Sign & Graphics Association, the British Franchise Association and the International Sign Association.

40th TaxAssist Accountants’Shop Front Office Opens!

taxassist_london.jpg

Debbie Corbett & Vince Dalaimo have now opened their brand new shop front office in central London making them the 40th to do so in the TaxAssist Accountants network.

TaxAssist Accountants provides small businesses with expert advice tailored specifically to their needs, from the completion of end of year accounts and tax returns to payroll, VAT and bookkeeping. This is complimented by a wide range of additional services for small business clients, including debt recovery, independent financial advice and personnel (HR) services.

As part of a national network of over 150 offices, TaxAssist Accountants provides a friendly local service with the back-up of a national organisation to deal with every tax and accounts issue or query which may arise.

The shops are aimed at attracting the local small and medium sized business owner with a fresh, modern and stylish look. They have locations throughout the United Kingdom and cover all aspects of accounting and tax work. Twenty more shops are due to launch before the end of the year in new locations across the UK.

Reputation for Excellence

The shop front offices offer a friendly, prompt service with fixed fees agreed in advance. The fees can be paid in monthly instalments making cash flow easier to manage. This allows clients to concentrate on what they do best, with the assurance that their accountancy needs are being well looked after.

Farm Life Comes to London

Riverford_London2.jpg

Riverford Organic Vegetables, Devon based organic home delivery box scheme, launched the recruitment drive for 15 new franchisees in London and the surrounding areas, at the British and International Franchise Exhibition in April.

“This is the next logical progression for Riverford’s franchise network,” states Martin Swarbrick, Business Development Manager. “We are actively recruiting for franchisees for the London territories.” The farm, based in Devon, picks and packs the vegetables one day and the franchise network collects the vegboxes from a chilled distribution hub located in their territory and makes the deliveries direct to the customer’s home. Currently delivering to 11,000 homes a week, London will soon benefit from Devon grown organic produce delivered direct to their door.

“This is such a fantastic opportunity for the Farm and for the franchise network,” comments Tieneka Drew, Marketing Manager. “It will decrease the reliance on the supermarkets for the Devon based farmers, who are part of a 13 strong co-op, and allow them to concentrate on growing the vegetables, whilst the franchise network distributes.”

For further information about franchise opportunities, please contact Martin Swarbrick or Jennie Maltby at the farm on 0845600 2311.

John Offers High-Tech Solutions to Plumbing Problems

DrainDr_Wilkings2.jpg

After a 15-year career as an IT specialist John Wilkings is making a complete career switch by offering a high-tech solution to more down-to-earth plumbing and drainage repairs to the 1.5 million residents of East London.

John, 44, who lives in South Woodford, is the third IT consultant to invest in a Drain Doctor Plumbing franchise in Greater London in recent months following reports of a shortage of plumbers in the capital.

He has invested in latest closed circuit camera survey technology, high-pressure water jetters and ‘no-dig’ sewer relining and patch repair equipment and believes there is a great future in providing high quality services in a much-maligned trade. He already employs two technicians who operate from fully equipped vans and he aims to double in size within months.

“There have been so many ‘plumber from hell’ horror stories that people are genuinely worried when they have to call a tradesman for property repairs and maintenance,” said John, whose mother was born in Plaistow. “People are accustomed to plumbers not turning up or promising one hourly rate and then charging double for unsatisfactory work.

“I’ve always believed in providing high quality, reliable service and I want to rebuild public confidence in the plumbing and drain repair trade by offering a new deal. We don’t impose call-out or overtime charges; we quote fixed prices before starting work so that customers know there are no hidden extras; and all our work is guaranteed.

“Our technicians even use branded work mats and wear plastic boot covers to protect floor coverings when they work inside.”

John, who is also a qualified personal fitness trainer, first heard about the Drain Doctor Plumbing business system from fellow IT consultant Gordon Killick, who launched a franchise in south-west London in December. “His enthusiasm encouraged me to investigate and I was impressed by the company’s professionalism,” he said.

Drain Doctor Plumbing is the first national organisation in its sector to register under the government’s Quality Mark Approved scheme, which aims to protect householders from unscrupulous tradesmen. It was a finalist in the 2003 Franchise of the Year competition.

The company was launched in the UK in 1994 and quickly became the country’s largest emergency plumbing and drain repair service. It now has more than 100 franchise areas covering the UK and Ireland.

Drain Doctor Plumbing – telephone: 0800 068 1850

PETER AND ALISON PLAN TO REVITALISE PLUMBING'S REPUTATION

DrainDr_Jan2.jpg

When London-born Peter Rainer-Jones planned to return to the UK after working in the USA he wanted to launch a new business that would offer American-style customer service standards.

So he jumped at the opportunity to acquire the South London franchise of Drain Doctor Plumbing, whose policy of offering outstanding levels of service has powered its 10-year growth to become the country's largest emergency plumbing and drain repair service.

"I spent 20 years in the plumbing industry before going to the USA in 1989," said Peter. "I discovered Drain Doctor Plumbing while researching business opportunities through the Internet and it offered the twin benefits of having a customer-focused philosophy and being in a sector where I have plenty of experience."

Peter and his wife Alison, who have two teenage children, operated budget hotel franchises in Colorado Springs and Minnesota while in the USA. Now they have high expectations for their new venture, with plans to build a team of skilled technicians operating from fully equipped vans to serve the 1.1 million population in their South London area.

"Our experience of life in the USA has taught us that providing unrivalled levels of customer service - from the first telephone contact through to guaranteeing all workmanship - is essential for business success," said Peter.

"Unlike most plumbers we don't impose call-out charges, we don't charge extra for working unsocial hours and we agree a fixed price quotation with customers before starting work. Our technicians even wear plastic boot covers and use work mats to protect household furnishings."

Drain Doctor Plumbing became the first national organisation in its sector to receive Quality Mark approval under a new government scheme that protects householders from shoddy workmanship by 'cowboy' tradesmen.

To become Quality Mark Approved tradesmen must have their technical capability independently evaluated, adhere to a 12-point code of practice, meet statutory health and safety requirements, demonstrate financial stability and have adequate public and employer liability insurance.

The company was launched in 1993 and now has a network of 74 franchise areas covering 90 per cent of the UK population plus the Republic of Ireland. Drain Doctor Plumbing achieved an award of merit in the 2003 British Franchise Association's Franchise of the Year competition.

GORDON AIMS TO OUTLAW THE COWBOYS WITHDRAIN DOCTOR PLUMBING BUSINESS

Drain Dr_Gordon.jpg

After being "ripped off by a cowboy plumber" computer contractor Gordon Killick vowed never to employ a plumber again.

Now he is fighting back by launching a Drain Doctor Plumbing business that he promises will deliver unrivalled standards of customer service and guaranteed workmanship to the 1.1 million people living in South-West London.

Starting with three technicians operating from fully equipped vans he aims to expand rapidly. "I know from personal experience why people fear paying rip-off prices for poor workmanship so our policy is based on providing exceptional standards of customer service - right from the first telephone contact through to guaranteeing all workmanship," he said.

"Unlike most plumbers we don't impose call-out charges, we don't charge extra for working unsocial hours and we agree a fixed price quotation with customers before starting work. Our technicians even wear plastic boot covers and use work mats to protect household furnishings."

Gordon, who has been a self-employed computer contractor for 12 years, comes from a family of tradesmen and has tackled all his own home maintenance and repair projects since being "ripped off" by a plumber.

Married with three young children, he is also a qualified sub-aqua dive master and he collects racing motorcycles. He also enjoys tennis, having once played for England as a schoolboy.

"The downturn in the computer industry made me investigate other business options and I investigated several franchise opportunities beforeselecting Drain Doctor Plumbing," he said.

Drain Doctor Plumbing is the first national organisation in its sector to achieve Quality Mark approval under a new government scheme that protects householders from shoddy workmanship by 'cowboy' tradesmen.

To become Quality Mark Approved tradesmen must have their technical capability independently evaluated, adhere to a 12-point code of practice, meet statutory health and safety requirements, demonstrate financial stability and have adequate public and employer liability insurance.

Nationally, Drain Doctor Plumbing is a member of the UK Trades Confederation, which also operates a customer satisfaction scheme that aims to combat rogue traders, and it is continuing its accreditation programme under the ISO quality standard.

The company was launched in 1994 and now has a network of 74 franchise areas covering 90 per cent of the UK population plus the Republic of Ireland. It received an award of merit in the 2003 British Franchise Association's Franchise of the Year competition.

Call Drain Doctor Plumbing on 01737 357802.

Looking Onwards and Upwards with ERA

ERA_Manoj2.jpg

Manoj Pabari
Expense Reduction Analysts
Redhill, Surrey

Why I chose franchising

I chose franchising as it is a more supported form of business with greater resources than a stand-alone, and also there is more chance of success with franchising than with a start up.

What I did before taking up a franchise

I undertook plenty of research into start-ups, franchises, personal finances, to find out what type of business i was suited to. I also looked at the support of the people of around me as this is important for franchising.

How I raised the finance

My investment was part self-funded and part bank supported.

The training and support I receive from my franchisor

It gave me a good basis for beginning my business. It covered most of the important areas such as how to find, how to do and how to continue and where to find. There is good support including mentoring, but probably more important is the support of the entire franchise network early on and how it continues even now.

The challenges I have faced

Learning to explain our services in detail, but concisely to clients.

My advice to someone thinking of buying their first franchise

Are you suited to working alone and accepting no income to start?
Are you happy to follow an already invented wheel?

My plans for the future

I am looking onwards and upwards. I am looking at continuing to grow the business at the rate that it is, and then enjoy the fruits of my labour. I would also like to try and get involved in the training side of the business.

A busy 12 months for Servicemaster franchise SE London

Servicemaster_carol.jpg

Carol Ruddell
South East London
Servicemaster

IT'S been a year of wedding bells, paperwork and mops for new franchisee Carol Ruddell who has divorced, set up her own franchise business and remarried … all in the last 12 months.

The 50-year-old, who has just launched her own ServiceMaster Merry Maids cleaning business in South East London, employs six women to clean around 30 homes and has never been busier.

Carol, a former housing officer, said: “I have had so many different jobs but never worked for myself and I desperately wanted to try.

Setting up my own business was a daunting prospect though, so buying a franchise was the perfect answer. I got lots of back-up along the way and have never felt completely alone.”

A new husband has also helped. Carol, who married bus driver Michael in March, has needed lots of support over the last year.

She said: “It is always hard starting a new job, so when you are doing it on your own a supportive shoulder really helps, and Michael has been wonderful.”

Another requirement of the job has been to get dirty. Although Carol has staff, she has frequently ended up doing a lot of the cleaning herself, and now ensures everyone follows a strict cleaning regime to make sure every home is spick and span.

Her most famous customer was TV chef Jamie Oliver, whose London studio needed the once over.

“I didn't get to meet him,” said Carol, “but I made sure he'd remember me by making his place sparklingly clean!”

Merry Maids is a management franchise opportunity from ServiceMaster, providing a professional, customised cleaning service to its customers. Since the Merry Maids franchise was introduced into the UK in 1993 the network has grown to over 80 businesses. The franchise license and equipment package add up to £18,005 + VAT.

Call 0116 236 4646 for information about a Merry Maids franchise or email kendennis@servicemaster.co.uk

John Switches from Telecoms to Plumbing in Business Launch

dd_john.jpg

John Wright
East London, Romford & Ilford
Drain Doctor

After a 30-year career in the telecoms industry, former engineer and sales manager John Wright has grasped the opportunity of redundancy to launch his own business - providing 24-hour emergency plumbing and drain repair services. From next month (June) he takes up the Drain Doctor Plumbing franchise for East London, Romford and Ilford.

John, who started work as an apprentice engineer with Marconi, is undaunted by the radical switch in technologies. "Most of my career in the telecoms industry was spent in sales roles, managing commercial accounts with a typical value of £15 million," said John.

"My aim is to use my commercial and customer oriented skills to build a successful business serving the 1.5 million people and several thousand businesses in this area. From a team of three technicians during the launch phase I plan to grow to a team of fifteen after five years. When I was made redundant last July I talked to friends about business ideas and investigated a range of franchising opportunities before drawing up a shortlist of options. I chose Drain Doctor Plumbing because it has the best business culture with a definite focus on delivering exceptional standards of customer service.

For example, we offer a genuine 24-hour service with no call-out fee. We promise to give fixed price quotations before starting work so that there are no unexpected extras and all our workmanship is guaranteed. We can even agree specific appointments so that customers are not kept waiting for a technician to arrive. "

Drain Doctor Plumbing's standard of customer service has been recognised by the independent National Centre of Recommendations (www.recommendations.co.uk), which registered over 99 per cent positive reactions from its customers.

Founded in 1994, Drain Doctor Plumbing quickly became Britain?s leading emergency plumbing and drain repair business and the network now consists of over 60 franchise areas covering more than 90 per cent of the UK population plus the Republic of Ireland.

Top