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Concept Claim Solutions Franchise UK

Concept Claim Solutions is the UK's longest established claim solutions franchise network, helping property owners in their time of need.

Rebecca Dean Concept Claim Solutions

Interested in Concept Claim Solutions?

Contact Rebecca Dean

Head of Franchise

or connect with Rebecca :

At a Glance

Established: 2001

UK Presence: Over 40 Franchisees

Average start up cost: £32,995

Min personal contribution: £15,000

Development type: Single Unit Franchisees & Multi-Unit Franchisees

Franchise Membership: bfa Expanding

Franchise Info

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An excellent opportunity to run a professional, time flexible and lucrative professional services business from home, from one of the most recognised and trusted brands in the industry.

Become part of the UK’s longest established claim solutions franchise network assisting property owners in their time of need.

Our proven franchise model has delivered high profits and an enormous sense of personal achievement for our franchise partners for two decades, continually demonstrating that you can, at the same time as making high six figure returns, provide a service at no cost that helps people in their time need.

All of our highly professional franchise partners are authorised by the Financial Conduct Authority to assist in the managing of building policy holders’ claims from start to finish.

Those who have invested in a Concept Claim Solutions franchise in good times, in recession times and during the Covid pandemic, have benefited from how resilient our proven business opportunity is because our performance has not been affected by any of these factors. Property damage occurs no matter what, regardless of the effects of events like recession or pandemic.

Property damage insurance claims in the UK amount to over £3 billion each year. Every policyholder is entitled to appoint professional representation, such as Concept Claim Solutions, meaning the service is always in high demand.

Concept Claim Solutions are part of the Insurance Solutions Group, who are proven specialists in franchise development and servicing the insurance sector.

ISG is a UK wide, specialist group of companies with over 35 years of experience operating in the insurance sector with a successful portfolio of multiple franchise brands.

What do Concept Claim Solutions franchisees do?

As a Concept Claim Solutions franchise partner, you will operate as claim manager authorised by the Financial Conduct Authority to manage building policyholders’ property damage insurance claims.

The result for your client is a reduction in stress and loss of time often suffered when dealing with a claim themselves and the assurance of reaching an appropriate settlement, due to your appointment as their professional representative dealing directly with the insurance company on their behalf.

Regardless of whether the policyholder is a vulnerable client in need of assistance or just busy with life and short on time to manage their own claim, the professionally managed service, at no cost, you will deliver provides a valuable result.

Once agreed, repair works are fully project managed, including organising approved contractors and ensuring all stages of the repairs remain on track.

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concept franchisee testimony

Why do our clients need Concept Claim Solutions?

Concept Claim Solutions are the only franchise of our type continually rated in the annual Elite Franchise Top 100 and have been continually recognised within the industry for dedicated service to policy holders.

Building insurance claims landscape:

  • 200,000+ Complaints in recent years and not reducing.
  • Financial Ombudsman complaints up 42% year on year.
  • Insurers pay out £17,000,000 per day.
  • Pay-out by some insurance companies is only £1,250, while for others it is £11,250.

With almost 1 in 5 claims being rejected by some insurers and often the initial offer from not covering the full potential costs, it is important that the policy holder has professional representation when making a claim on their building insurance.

Our complete service from initial survey to the completion of the repairs by Concept Claim Solutions’ approved contractors is at no cost to the policyholder.

The insurance companies promise of how easy and straight forward making a claim will be that are provided when a policy is sold, as the statistics on claim rejections and complaints plainly show, are often not the reality when a claim is made.

Potential earnings

Operating as a professional advisor, the rewards are commensurate, and you will quickly achieve high rewards well into 6 figures.

3 Year Earnings

What sets Concept Claim Solutions apart?

Being part of the Insurance Solutions Group means there are unrivalled resources available in the support and development of franchise partners.

Starting life as Concept Building Solutions ISG, it has developed into a leading light both within the insurance and franchise industry with a range of specialist expertise.

The Franchise Package

Probably the most comprehensive franchise package available to franchise partners, covering not just the expected elements, but many other items including accounting and company formation.

Head Office Sales & Marketing

Concept Claim Solutions have, over two decades, continually refined and evolved the methods used for the acquisition of claim management opportunities. These include all aspects from the use of the latest digital marketing techniques, the establishment of national client relationships, inter-group opportunities, networked introducers, and traditional local business networking.   

Initial Induction Training

The ten-day induction training is split between a 5-day classroom-based training course, delivered by an accredited professional with hands-on, franchise operational experience, and a 5- day field-based mentoring period where the new franchisee can start to practise the newly acquired skills in a controlled environment before completing a full assessment to confirm satisfactory completion.

On-going, continuing professional development is underpinned via the achievement of CII and/or CILA accredited qualifications in insurance and claim management. As a professional advisor representing the interest of policyholders, the continued achievement of recognised, industry qualifications will ensure the highest levels of service are delivered.

On-going Claim Handling Support

Our centralised call centre and claims handling support team will provide you continuous support with contractor appointment, assessing insurance claim validity, negotiating, and settling your clients claim.

The Insurance Solutions Group manage the phones for you 7 days a week, 24 hours a day and are often the customer’s first point of contact and currently manage 30,000 calls per year.

Support in the Field

Being part of the ISG, allows you a level of support unsurpassed in our sector. The group of companies directly employ teams of loss adjusters, surveyors and highly qualified technical staff allowing you to operate with the confidence of 100% support and backing. This is essential in enabling professionals from non-insurance and property repair backgrounds to be highly successful from day one.

A nationwide network of contractors is engaged across the group to ensure that when you require them, they can be appointed and manged fully.

You will benefit from being able to follow a proven business development strategy that will ensure your business builds quickly.

concept franchisee testimony

Rebecca Dean Concept Claim Solutions

Interested in Concept Claim Solutions?

Contact Rebecca Dean

Head of Franchise

Click on the link below to receive further information on our franchise opportunity. You can also connect directly with us to ask any questions.

This is FREE and non-obligatory; we never share or sell your personal information.

Success Stories

Success Story
Video Interviews About the 1st Year as a Franchise Partner

The best way to see how a franchise works from the inside is to hear it from a franchise partner. A year ago, Gary Dimond took the leap into franchise ownership and the first-year results did not disappoint. In fact, Gary’s project managed 38 insurance claims with an approximate value of £470,000.   Read on and watch the series of interviews to hear all about the reality of Gary’s first year as a Concept Claim Solutions franchise partner:

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Success Story
Expanding my Concept business during the height of the pandemic

It has been over four years since Owen Moon embarked upon his new career specialising in insurance claims management and the project management of property repairs at Concept Claim Solutions Cambridgeshire. His positive mental attitude, drive and ambition has resulted in the rapid growth of the business whilst consistently delivering exceptional customer service.  

Read more
Success Story
Day in the life of a Concept franchise partner

Concept franchise partner Nathan Proctor shares what’s involved in his day to day role project managing property damage insurance claims. Nathan’s largest claim was settled for one million pounds!

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Franchisor Interview
Meet Andrew Walmsley - Franchisor of Concept Claim Solutions

Andy Walmsley, Group Operations Director and Franchisor of Concept Claim Solutions, shares a unique insight into the property insurance sector. He explains the changes to the brand, the significant investments in the franchise starter package and the way the business adapted to overcome changes in the market.

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Finalist in Three Categories of the Quality Franchise Association (QFA) Virtual Awards

Concept Claim Solutions, a leading franchisor specialising in insurance claims management for property damage, has been named a finalist for three awards at the QFA Virtual Franchise Awards, "Franchisor of the Year," "Best Franchisee Support," and "Best Adaptation to Change".

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Finalist for 'Loss Assessor of the Year' at the British Claims Awards 2024

Concept Claim Solutions has been selected as a finalist in the prestigious "Loss Assessor of the Year" category at the British Claims Awards. The awards celebrate the outstanding performance of individuals and organisations in the insurance claims industry.

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Celebrating 10 Years as a Concept Franchise Partner

We are thrilled to celebrate Colin's ten-year milestone as a Concept franchise partner. His dedication to customer service and passion for helping people have made him an inspiration to many. In this interview, we will delve into Colin's story and learn about why being a Concept franchise partner has been such a personally fulfilling career for him.

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Why Being a Franchise Partner for Concept Claim Solutions is the Best Decision I Ever Made

“My name is Pasha, and I am a franchise partner for Concept Claim Solutions (South West Wales). I joined the company in March 2021, and I have to say it's the best decision I ever made. It has given me the time to spend with my children while they are young and the financial freedom to achieve the lifestyle I desire.

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Concept Claim Solutions: Highlights From 2023

In 2023, Concept Claim Solutions, the longest-standing claims management franchise in the UK, had a phenomenal year. They proudly received the highly coveted 5-Star Franchisee Satisfaction Award and were honoured to be selected as finalists in not one, but two categories of the prestigious Quality Franchise Association Virtual Awards - 'Franchisor of the Year' and 'Best Adaptation to Change'. Furthermore, they achieved 37th position in the Elite Top 100 Franchise Awards.

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Finalist in 'Franchisee Trailblazer' Category at the HSBC British Franchise Awards 2023

The BFA HSBC Annual British Franchise Awards is a highly anticipated event that recognises the exceptional achievements of franchisors and franchisees across the United Kingdom. This year, we were thrilled to celebrate the success of Gary Dimond, the franchise partner of Concept Claim Solutions in Belfast, who was a finalist in the highly competitive "Franchisee Trailblazer" category.

Read more


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