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Concept Claim Solutions Franchise UK

Concept Claim Solutions is the UK's longest established insurance claim franchise network. Franchise Partners help property owners in their time of need.

Rebecca Dean Concept Claim Solutions

Interested in Concept Claim Solutions?

Contact Rebecca Dean

Head of Franchise

or connect with Rebecca :

At a Glance

Established: 2001

UK Presence: Over 40 Franchisees

Average start up cost: £34,995+VAT

Min personal contribution: £15,000

Development type: Single Unit Franchisees & Multi-Unit Franchisees

Franchise Membership: bfa Expanding

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Build a Business That Makes a Real Difference

Join the UK’s Leading Property Insurance Claims Management Franchise

For over two decades, Concept Claim Solutions has empowered franchise partners to build profitable, purpose-driven businesses. As a trusted name in property insurance claims management, we help homeowners and businesses recover from fire, flood, storm, and impact damage, at no cost beyond their insurance excess.

This is a recession-resilient opportunity in a market that never slows down. With over £4 billion paid out in property claims last year alone, the demand for professional claims support continues to grow. Our franchise model is proven, ethical, and backed by full training, national marketing, and ongoing support.

What you'll do?

This is a management franchise, not a trade role. You’ll act as a professional claims manager, guiding clients through the entire insurance and repair process - from initial assessment to completed restoration. You’ll liaise with insurers, coordinate trusted contractors, and ensure every client receives a fair settlement and high-quality repairs.

No prior experience in insurance or construction is needed. We’ll train you to become a confident, capable claims professional. Most of our franchise partners come from completely different backgrounds, they just bring the drive to build something of their own.

concept franchisee testimony

Our Franchise Package

Everything you need to launch and grow your business:

  • A proven, profitable business model
  • 10-day induction training including field mentoring
  • Ongoing support from a dedicated Business Development Manager
  • Central claims support to streamline admin
  • Pre-booked meetings with referral partners
  • 24/7 call handling via our contact centre
  • First-year accountancy services
  • Marketing materials from our in-house design team
  • Access to a nationwide network of approved contractors
  • First-year access to Trustist review platform

Franchise Package (£34,995 + VAT)

70% funding available from a major UK lender. You’ll need just £15,000 in liquid capital to get started.

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Who we're looking for

We’re seeking motivated individuals who are:

  • Strong communicators
  • Organised and customer-focused
  • Ambitious and ready to take control of their future

If you’re ready to build a business that delivers real impact and serious earning potential, Concept Claim Solutions is your platform.

Take the First Step

Join the UK’s most trusted insurance claims franchise. Get in touch today and secure your future.

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concept franchisee testimony

Rebecca Dean Concept Claim Solutions

Interested in Concept Claim Solutions?

Contact Rebecca Dean

Head of Franchise


Click on the link below to receive further information on our franchise opportunity. You can also connect directly with us to ask any questions.

This is FREE and non-obligatory; we never share or sell your personal information.

Success Stories

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Success Story
How Leon Friend turned franchises into a community powerhouse

Entrepreneurship can be a gamble but Leon Friend has stacked the odds in his favour. Based in the Kent and Medway area, Leon has made it his mission to build businesses that serve not just customers, but neighbours, families, and future generations. As the driving force behind three thriving franchises - Concept Claim Solutions, Drain Doctor, and The Creation Station - he’s proving that franchising isn’t just about running profitable companies. It’s about creating opportunity, empowering people, and strengthening the community he calls home.

Read more
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Success Story
Sarah & Jamie's Franchise Journey: Celebrating 5 Year Renewal

At the end of 2024, Jamie and Sarah Golding renewed their Franchise Agreement with Concept Claim Solutions for another five years. The couple have recently shared their insights on their journey & the motivations behind their commitment to this successful partnership in a recent review.

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Success Story
From University to Franchisee: Junaid Shan's Journey

Junaid Shan is making a remarkable impact in the business world. Growing up in the west of Newcastle, he joined Concept Claim Solutions as a Franchisee in 2022, the same year he completed his degree in accountancy.

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Success Story
Video Interviews About the 1st Year as a Franchise Partner

The best way to see how a franchise works from the inside is to hear it from a franchise partner. A year ago, Gary Dimond took the leap into franchise ownership and the first-year results did not disappoint. In fact, Gary’s project managed 38 insurance claims with an approximate value of £470,000.   Read on and watch the series of interviews to hear all about the reality of Gary’s first year as a Concept Claim Solutions franchise partner:

Read more
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Success Story
Expanding my Concept business during the height of the pandemic

It has been over four years since Owen Moon embarked upon his new career specialising in insurance claims management and the project management of property repairs at Concept Claim Solutions Cambridgeshire. His positive mental attitude, drive and ambition has resulted in the rapid growth of the business whilst consistently delivering exceptional customer service.  

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Success Story
Day in the life of a Concept franchise partner

Concept franchise partner Nathan Proctor shares what’s involved in his day to day role project managing property damage insurance claims. Nathan’s largest claim was settled for one million pounds!

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Interview

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Franchisor Interview
Meet Andrew Walmsley - Franchisor of Concept Claim Solutions

Andy Walmsley, Group Operations Director and Franchisor of Concept Claim Solutions, shares a unique insight into the property insurance sector. He explains the changes to the brand, the significant investments in the franchise starter package and the way the business adapted to overcome changes in the market.

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News

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News
Scaling New Heights for Ivison Trust

At the end of August, Concept Claim Solutions and its franchise partners took on the challenge of climbing the breathtaking heights of Snowdon, all to raise essential funds for Ivison Trust. This dedicated charity works tirelessly to protect vulnerable children from the imminent dangers of sexual and criminal exploitation, offering vital support to families grappling with heartbreaking circumstances.

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News
Celebrating Rebecca's Win and Michelle's Recognition at the EWIF Awards

At Concept Claims Solutions, we are proud to share that Rebecca Dean has won ‘Inspirational Woman of the Year’ at the EWIF Awards, and Michelle Mellor was named a finalist for Woman Franchise Employee of the Year. These achievements recognise the dedication, leadership, and vision driving our organisation forward.

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News
Concept Claim Solutions Shines at the 2025 Insurance Times Claims Excellence Awards

In a remarkable display of talent and innovation, Concept Claim Solutions is making headlines as a finalist in two prestigious categories at the 2025 Insurance Times Claims Excellence Awards. Michelle Mellor, the highly regarded Claims Manager at Concept Claim Solutions, is a finalist for the coveted title of “Claims Champion of the Year.” Concept Claim Solutions is also competing for the “Claims Team of the Year—Service Provider” award, acknowledging the outstanding collaborative efforts of the entire team.

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News
Calling For More Women and the LGBTQ+ Community to Join the Franchise Revolution

The franchise sector plays a vital role in the UK economy, contributing an impressive £19.1 billion and providing exciting opportunities for aspiring entrepreneurs. However, the insurance and property claims management franchise industries have traditionally been male-dominated, leading to the underrepresentation of crucial voices, particularly women and individuals from the LGBTQ+ community.  At Concept Claims Solutions, we are committed to changing this narrative.

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News
Customer Service Excellence at Concept Claim Solutions!

Experiencing a disaster at home – be it a burst pipe, fire, accidental damage, or storm damage – can leave you feeling overwhelmed, and the journey to recovery is rarely straightforward. The franchise partners at Concept Claim Solutions are dedicated to alleviating the stress that comes with managing insurance claims and coordinating property repairs. From the moment Paul Cheetnam joined Concept Claim Solutions in August 2023 as the franchise partner for Ormskirk, he has embodied the core values of Customer First, Integrity, Accountability, and Inclusion.

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News
Leading the Way in Insurance Claims Management and Customer Service Excellence

Concept Claim Solutions is taking the insurance claims industry by storm this summer, recently winning two awards: "Best Insurance Claims Management Service Provider 2024 – UK" and the "Client Service Excellence Award 2024."

Read more


Videos

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