Day in the life of a Concept franchise partner
Concept franchise partner Nathan Proctor shares what’s involved in his day to day role project managing property damage insurance claims. Nathan’s largest claim was settled for one million pounds!
“ The day-to-day life varied, which definitely keeps it interesting. Much of my time is spent liaising with the insurance companies to achieve fair claim settlements, organising the building works and meeting with customers to ensure their satisfaction with service.
Usually, I start work at about 6:30am, checking through emails and confirming any appointments for the day ahead. Whilst you control your own time, it can be fast-paced. You have to be organised and keep in regular contact with both your customers and the contractors.
I wait for the traffic to clear and then set off to appointments with either loss adjusters, contractors, or potential new claims. When meeting customers for the first time, I put myself in their shoes and take the time to explain the benefits of our service and the costs, which is no charge when we complete the repairs. The customer only pays their policy excess.
Customers find it reassuring that you’re their one point of contact throughout the entire process, fighting for their best interests, ultimately taking the burden and stress off their shoulders. The absolute best part of running the business is the gratitude from your customers. Seeing their relief and delight when their home is back to normal makes it all worthwhile.
By mid-afternoon, I’m often back at home, completing paperwork and creating schedules of works for new claims or chasing the insurance companies for updates on existing claims.
The claims vary in size, value and complexity as the property damage can be caused by lots of reasons, although the most common types of claims are related to escapes of water. The biggest claim I have managed so far was for one million pounds.
Typically I finish about 5pm; however, if the sun is shining, I have the freedom to get off early to spend time with my family or to go for a walk with my dog, Fergus. I live in Derbyshire in the Peak District, where the scenery is breathtaking, especially on a clear day.
Before investing in my Concept franchise I was a director of a company providing site services and logistical solutions to industry.
My advice to anyone considering joining Concept is you get out what you put in. Like any business, you have to invest the time into building your network, but if you work hard, the rewards are there to enjoy both financially and personally. I haven’t looked back since starting six years ago!’’
Interested and want to know more about Concept Claim Solutions?
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