We are absolutely delighted to have won silver at the recent Negotiator Awards, in the Best Supplier category. The Awards programme has led the field in the celebration of excellence in the residential property agency sector for 12 years, and has become the “Oscars of Agency”. The No Letting Go mission is simple, to make the lives of our customers easier by providing excellent property reporting that is quick and reliable, but don’t just take our word for it…. This is what Ben Beadle Operations Director at Touchstone says “We have been working with No Letting Go since 2010, and they have become an integral part of our service delivery. Not only are their reports highly detailed and accurate, the inspectors are reliable and extremely knowledgeable. The No Letting Go team understands that we require a high level of professionalism and service and they deliver it consistently.” To learn more about franchise opportunities with No Letting Go, request an obligation-free prospectus here!
We are absolutely delighted to have won silver at the recent Negotiator Awards, in the Best Supplier category. The Awards programme has led the field in the celebration of excellence in the residential property agency sector for 12 years, and has become the “Oscars of Agency”. The No Letting Go mission is simple, to make the lives of our customers easier by providing excellent property reporting that is quick and reliable, but don’t just take our word for it….
This is what Ben Beadle Operations Director at Touchstone says “We have been working with No Letting Go since 2010, and they have become an integral part of our service delivery. Not only are their reports highly detailed and accurate, the inspectors are reliable and extremely knowledgeable. The No Letting Go team understands that we require a high level of professionalism and service and they deliver it consistently.”
To learn more about franchise opportunities with No Letting Go, request an obligation-free prospectus here!
We are very proud to announce yet another success in franchisee Rachel Farr’s career with No Letting Go. Rachel has been handpicked as a finalist for the Woman Franchisee 2017 EWIF Awards. Being shortlisted for this prestigious award comes only months after she won the NLG franchisee awards for Best Regional Office, Busiest Office, Customer Service and Franchisee of the Year. Here’s her story so far.
The Beginnings
Rachel initially purchased the Bath franchise in 2014. Originally attracted to the reporting technology, Rachel saw an NLG franchise as an opportunity to step into a management role and quickly grow her business.
By 2016 Rachel was running the top performing office for No Letting Go, delivering over 200 property reports every month. She quickly saw the growth she was craving as her team soon grew to five members. Rachel developed her own mentoring and quality checking programme on top of that already provided by Head Office. This reiterated the core values of No Letting Go, and delivered a service that’s consistent, reliable and accountable.
A Motivated Team
Rachel’s ongoing care and attention to the service her team provides has led to a consistent and motivated team. Something which isn’t easy for solo workers to achieve. Each individual working for Rachel knows exactly what’s expected from them and are confident in her ability to guide them through any issues they encounter.
Each of Rachel’s team is self-employed. This adds an additional responsibility to her position. She must ensure each member has a consistent workload to support themselves. Rachel understands these needs and as a result ensures everyone supplies the very best level of customer service.
Business Development
Rachel takes an impressive approach to business development. In 2016, she completed a database of every letting agent within a 50 mile radius. She also maintains regular contact with all members of this database. This not only boosts NLG brand awareness massively but has led to an impressive reputation in the area. Being widely acknowledged for her reliability and quality, Rachel’s business development actions have led to a 39% increase in active clients in a year. The majority of which came from letting agent recommendations.
No Letting Go Development
Rachel’s key approach to business development doesn’t only stop with her personal ventures. She has also been a key player in regional improvements. She works closely with her three neighbouring franchises to support each other, share ideas and attend regional conferences. She has also worked with NLG Head Office to aid in the ongoing development of our technology. Rachel not only invests her time to understand her customers but does the same with her team and business too.
Family Life
All this is made even more impressive when hearing that Rachel welcomed her second baby into the world last year. Working through her pregnancy, Rachel continued to strive for building her business, reputation and team. Moreover, four members of her team also have to juggle their work with young families making their achievements even more remarkable.
The EWIF Awards
The EWIF Award ceremony will be held on Tuesday 16th May 2017. We will be sure to notify you if Rachel wins the Woman Franchisee Award. Everyone at No Letting Go wishes her the very best of luck.
If you’re interested in mirroring Rachel’s success and getting involved in a No Letting Go franchise, we want to hear from you. You can find out more about becoming a franchisee here.
For a long time, fair wear and tear has been a grey area for landlords and letting agents alike, and because it tends to vary from case to case, it is among the least understood areas of the letting process, and one which can create much ambiguity and cause a high level of disputes at the end of a tenancy. However, clear property damage and poor cleanliness or anything that is different from the property’s original state, is far easier to identify if there is an inventory management report and schedule of condition in place, enabling the landlord to use the tenant’s deposit to compensate, and that is why No Letting Go is supporting the Association of Independent Inventory Clerks (AIIC) petition demanding mandatory independent inventories for all private residential tenancies. No Letting Go, a major provider of inventory and compliance services to the letting industry, also wants to see compulsory inventories combined with compliance reporting. According to No Letting Go CEO, Nick Lyons, a detailed and precise inventory completed at the start of the tenancy, and again when the tenancy ends, also acts as one of the most crucial documents in evidencing the landlord’s obligations under the existing fire safety legislation. The national inventory provider wants the government to go further in also requiring the report to evidence compliance with the smoke and carbon monoxide alarm regulations 2015 and the fire and furnishing safety regulations, 1988. The company believes this will greatly improve standards, will support the industryand help government manage the ever-growing safety requirements of landlords. Lyons said: “Independent inventory providers have a duty of care to protect the interests of both landlords and tenants alike. The government has introduced legislation to protect tenants but with no real effective means to monitor it. “The introduction of a compulsory combined inventory and compliance report for all let properties compiled by trained, independent professionals will help ensure that landlords meet their legal responsibilities and assist the government and trading standards to police the landlord’s requirement to protect tenants.” You can view and sign the AIIC’s petition by clicking here.
For a long time, fair wear and tear has been a grey area for landlords and letting agents alike, and because it tends to vary from case to case, it is among the least understood areas of the letting process, and one which can create much ambiguity and cause a high level of disputes at the end of a tenancy.
However, clear property damage and poor cleanliness or anything that is different from the property’s original state, is far easier to identify if there is an inventory management report and schedule of condition in place, enabling the landlord to use the tenant’s deposit to compensate, and that is why No Letting Go is supporting the Association of Independent Inventory Clerks (AIIC) petition demanding mandatory independent inventories for all private residential tenancies.
No Letting Go, a major provider of inventory and compliance services to the letting industry, also wants to see compulsory inventories combined with compliance reporting.
According to No Letting Go CEO, Nick Lyons, a detailed and precise inventory completed at the start of the tenancy, and again when the tenancy ends, also acts as one of the most crucial documents in evidencing the landlord’s obligations under the existing fire safety legislation.
The national inventory provider wants the government to go further in also requiring the report to evidence compliance with the smoke and carbon monoxide alarm regulations 2015 and the fire and furnishing safety regulations, 1988. The company believes this will greatly improve standards, will support the industryand help government manage the ever-growing safety requirements of landlords.
Lyons said: “Independent inventory providers have a duty of care to protect the interests of both landlords and tenants alike. The government has introduced legislation to protect tenants but with no real effective means to monitor it.
“The introduction of a compulsory combined inventory and compliance report for all let properties compiled by trained, independent professionals will help ensure that landlords meet their legal responsibilities and assist the government and trading standards to police the landlord’s requirement to protect tenants.”
You can view and sign the AIIC’s petition by clicking here.
Property Inventory Management and letting services company No Letting Go has signed up two new regional franchisees. Tarinder Bassi is providing inventory management services to the Ealing and Chiswick area, while Sheridan and Alastair Lines have taken on the Gloucestershire territory including Gloucester, Cheltenham and Stroud. The company is the fastest growing inventory management company in the UK and is now represented in 41 locations. Tarinder brings with him 18 years of experience gained in retail and customer service roles, he said, “my passion for high quality customer service and working closely with people fits well with the ethos at No Letting Go and works to my strength. I have always wanted to own my own business and this franchise ticked all the boxes. I’m very excited about this new opportunity and the potential is presents, learning something new and doing something different.” Alastair and Sheridan Lines run their own successful haulage company and have some property experience through owning rental properties. Sheridan said, “We are not new to business and as landlords ourselves understand the importance of accurate, comprehensive inventories. The property market is extremely buoyant in our area and we believe that we can really build a strong business. Following No Letting Go's comprehensive training and time spent preparing to launch we have hit the ground running and are already busy. Our first projects have all gone really well. Our daughter Jacqueline is supporting us with some of the inventory and paperwork and we hope that she will eventually join us full-time.” Nick Lyons, founder of No Letting Go added, “The private rentals market continues to grow rapidly with over 4.1m people renting privately in England and Wales. Since legislation changes in 2007 inventory management services have become one of the most critical rental documents and yet this is still a young market for those providing inventory management services with enormous potential. With the addition of online technology and inventories routinely being carried out using tablet and mobile devices, this service is unrecognizable from its paper-based roots. Today inventory clerks can be contacted in the field and No Letting Go have led the way through its franchise network to provide a national service to exactly meet the needs of Landlords, Letting Agents and Property Managers working in this dynamic environment.”
Tarinder Bassi is providing inventory management services to the Ealing and Chiswick area, while Sheridan and Alastair Lines have taken on the Gloucestershire territory including Gloucester, Cheltenham and Stroud. The company is the fastest growing inventory management company in the UK and is now represented in 41 locations.
Tarinder brings with him 18 years of experience gained in retail and customer service roles, he said, “my passion for high quality customer service and working closely with people fits well with the ethos at No Letting Go and works to my strength. I have always wanted to own my own business and this franchise ticked all the boxes. I’m very excited about this new opportunity and the potential is presents, learning something new and doing something different.”
Alastair and Sheridan Lines run their own successful haulage company and have some property experience through owning rental properties. Sheridan said, “We are not new to business and as landlords ourselves understand the importance of accurate, comprehensive inventories. The property market is extremely buoyant in our area and we believe that we can really build a strong business. Following No Letting Go's comprehensive training and time spent preparing to launch we have hit the ground running and are already busy. Our first projects have all gone really well. Our daughter Jacqueline is supporting us with some of the inventory and paperwork and we hope that she will eventually join us full-time.”
Nick Lyons, founder of No Letting Go added, “The private rentals market continues to grow rapidly with over 4.1m people renting privately in England and Wales. Since legislation changes in 2007 inventory management services have become one of the most critical rental documents and yet this is still a young market for those providing inventory management services with enormous potential.
With the addition of online technology and inventories routinely being carried out using tablet and mobile devices, this service is unrecognizable from its paper-based roots. Today inventory clerks can be contacted in the field and No Letting Go have led the way through its franchise network to provide a national service to exactly meet the needs of Landlords, Letting Agents and Property Managers working in this dynamic environment.”
No Letting Go, the UK’s longest established inventory management franchise is celebrating the roll out of an upgrade of its bespoke CRM system – PIMS (Property Inventory Management System) - which now boasts intuitive web based technology designed to deliver enhanced efficiency to both No Letting Go business owners and their clients.
The PIMS protocol was originally launched last year and was warmly received by the franchise network and clients alike. Over the last six months, substantial improvements, have been made to the system, which now represents a total investment of £50K, underpinning the company’s commitment to setting the standard for customer service excellence in the inventory management sector.
The new version of PIMS dramatically reduces the amount of time spent on administration and radically enhances the service to the No Letting Go client base by providing a speedier delivery of reports. Specific benefits of the system include:
Commenting on the new initiative, managing director Nick Lyons said “we are delighted with the outcome of this project which represents a significant investment for the business not just in monetary terms but also in relation to the number of management man hours which have been allocated to this venture to achieve the desired end result.
The PIMS system will enable our franchisees to build upon the premium quality of customer service already synonymous with the No Letting Go brand and is consistent with the company’s established reputation for pioneering change and challenging existing standards in the inventory management sector.
Since the inception of the No Letting Go franchise opportunity, there has been a strong focus on various growth strategies but this has never compromised recognition of the need to constantly monitor profitability. We regularly review and adapt our systems to ensure that franchisees are provided with the appropriate support to meet their anticipated business targets, and we frequently consider new measures to add value to the franchise offering.
The feedback from franchisees is very positive since the latest version of PIMS simplifies the administration process, reduces costs and ultimately encourages a greater level of customer satisfaction. We are confident that the new system will provide franchisees with a powerful tool to combine improving key operational aspects of running a No Letting Go business, with equipping the brand with a further SP to either stimulate trial or trigger loyalty and ultimately encourage stand out from competitors”.
No Letting Go, the UK’s first and longest established inventory management franchise is continuing its aggressive growth plans with the recruitment of three new franchisees who joined the network in July 2011.
The three new franchisees, whose territories will cover Glasgow, Burton-on-Trent and Gravesend, brings the total number of No Letting Go offices to 25, which is in line with targets set by the business at the end of last year.
No Letting Go managing director Nick Lyons says “we are delighted with the current level of interest in the No Letting Go franchise opportunity, and of course, also extremely pleased to be in a position where we now boast a strong regional spread of franchisees. However, it is considerably more important to note that our franchisees are delivering excellent turnover figures, with on average the network recording a 65% increase on turnover compared with last year. This underpins the validity of the No Letting Go franchise offering, and demonstrates the fact that within a relatively short time frame, No Letting Go franchisees can have a successful business up and running, operating in a buoyant market, with extremely low overheads’”.
