How Dyno-Rod franchisees are driving team performance and retention with our Orange Moments rewards app

With more than 1,200 engineers and support staff working across 54 Dyno-Rod franchises throughout the UK, we understand the strength of our network lies in the people who represent our brand on the ground.

But as any strong franchisor will testify, maintaining team engagement, motivation, and consistency across such a wide footprint is no small task.

To that end, we have always been proactive in ensuring our franchisees have the tools they need to inspire and retain high-performing teams, as they are crucial to their business’ success.

And it’s why we launched Orange Moments, our dynamic new colleague engagement and rewards app, in September 2024.

What is Orange Moments?

Built in partnership with Rippl, Orange Moments is a fully branded, all-in-one app that brings staff recognition, communication, benefits, and rewards together in one easy-to-access place.

Available via desktop, iOS or Android, it was created to be mobile-first and user-friendly for our busy teams working in the field.

Key features include:

• Social timeline and community groups which enable staff connection and engagement.
• Personalised recognition cards that celebrate triumphs big and small.
• Centralised reward pots for franchisees to celebrate great work from team members, with points redeemable at 300+ retailers.
• Benefits Hub to enable colleagues to take advantage of discount vouchers and wellbeing resources, wherever they are.
• News feed that keeps every colleague aligned and informed on business-wide news, updates and announcements.
• Configurable incentives and competitions personalised to business objectives.
• Training decks, surveys, polls and customisable content modules to develop staff skills and career growth opportunities

Crucially, franchisees are empowered to spotlight staff achievements in real time, which has proven to be a differentiator in keeping employees engaged and motivated.

What impact has Orange Moments had?

Orange Moments has already had a transformative impact on Dyno-Rod’s franchise operations. The numbers after just six months of use speak for themselves:

• 500+ recognitions sent, celebrating performance and long-service milestones
• 4000+ social timeline posts and interactions
• 2,300+ news articles read
• 420 learning and training decks completed
• 6,500+ views of Benefits Hub
• Almost £82,000 spent on discount vouchers, saving over £4,000

Most impressively, employee turnover is 72% lower for engaged users on Orange Moments compared to those who are yet to register.

These results show a clear return for franchisees who embrace the platform as part of their operations.

Why Orange Moments is such an important development for our franchise network

Finding and keeping the right people is one of the biggest challenges all businesses face.

With job markets becoming increasingly competitive across the country, standing out as an employer of choice is more important than ever. But the Orange Moments app is helping our franchisees do just that.

The early success of Orange Moments underlines the power of meaningful engagement; when employees feel valued, they stay longer, perform better, and contribute to a stronger business culture.

For current Dyno-Rod franchisees, this is directly translating into reduced recruitment costs, improved customer satisfaction, and greater long-term profitability.

And for those considering joining our network, it’s another clear example of our forward-thinking approach and unrelenting commitment to franchisee success.

“It’s been great to partner with Rippl in developing our Orange Moments platform,” commented Lee Parry, Dyno-Rod’s Network Performance and Strategy Manager.

“The collaboration represents a significant step forward in enhancing how we can support our franchises and their employees.

“Together, we are committed to delivering innovative solutions that support improving recruitment and retention of people through engagement, recognition and benefits.”

Interested and want to know more about Dyno-Rod Plumbing?

The Dyno-Rod Plumbing profile outlines all aspects of their franchise opportunity and allows you to contact them for further information or to ask a question.

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