As a small business themselves, InXpress Derby have been able to empathise with their customers, throughout the pandemic. Changes to how businesses needed to operate in order to stay open in lockdown, gave franchise owner, Stephen Whatton, plenty of scope to support his customers as they adapted. One company, Mulitcolour, sells Danish oil for protecting fencing, sheds and outdoor areas, have seen their orders rocket, “Before we went into lockdown, they were shipping around 30 – 40 parcels a day with us. But since then, as everyone moved to online shopping, they are now processing anywhere between 300 – 400 parcels a day. To help them manage this, and allow them to maintain their own excellent customer service, we arranged two collections, morning and evening, rather than our client having to remember to arrange collection.” However, Stephen noticed there was a way in which he could support his client further, and remove some of the headache of processing so many new orders in a day. “With more people making improvements to their gardens, and some of their competitors having to close, our customer had a massive influx in the number of people ordering their oil. So, I suggested they integrate their eBay and Amazon accounts with our webship platform, which they did. I talked him through how to do this, to make the integration easier. “This decision was a huge benefit to him, and has saved our client so much time, mainly because they no longer have to manually create and print labels. Had he decided not to integrate his systems, he would have been overwhelmed by the sheer volume of orders, and wouldn’t have been physically able to handle the increase, which would have meant switching off his online store, and losing business.” A second client, Parafly, contacted Stephen a few weeks ago, to say they were going to start sending out hand sanitiser, and PPE cleansing products specifically for the jewellery industry. As a company their normal business is to supply lighting and specialised fittings for jewellers. “Our customer wanted to be able to help their customers reopen, whilst also being able to start trading again, after the lockdown. So, they had an idea to develop products which would enable jewellers to reopen, with new hand sanitiser and cleansers which wouldn’t damage the precious metals and stones they handle. “To support their goal, I arranged for preferable rates, so they could ship their new line of cleaning equipment, as quickly as possible. We also arranged a daily collection, so the client didn’t have to worry about trying to arrange collections each time, and could focus on making the urgent items his customers needed.” As an InXpress franchise, you have the ability to support your customers, and ease some of the burden many small businesses have been feeling. “To be able to accommodate the changes our customers have implemented, during the pandemic, is a good feeling. I love that our business has allowed us to help keep other small businesses trading.”
As a small business themselves, InXpress Derby have been able to empathise with their customers, throughout the pandemic. Changes to how businesses needed to operate in order to stay open in lockdown, gave franchise owner, Stephen Whatton, plenty of scope to support his customers as they adapted.
One company, Mulitcolour, sells Danish oil for protecting fencing, sheds and outdoor areas, have seen their orders rocket, “Before we went into lockdown, they were shipping around 30 – 40 parcels a day with us. But since then, as everyone moved to online shopping, they are now processing anywhere between 300 – 400 parcels a day. To help them manage this, and allow them to maintain their own excellent customer service, we arranged two collections, morning and evening, rather than our client having to remember to arrange collection.”
However, Stephen noticed there was a way in which he could support his client further, and remove some of the headache of processing so many new orders in a day. “With more people making improvements to their gardens, and some of their competitors having to close, our customer had a massive influx in the number of people ordering their oil. So, I suggested they integrate their eBay and Amazon accounts with our webship platform, which they did. I talked him through how to do this, to make the integration easier.
“This decision was a huge benefit to him, and has saved our client so much time, mainly because they no longer have to manually create and print labels. Had he decided not to integrate his systems, he would have been overwhelmed by the sheer volume of orders, and wouldn’t have been physically able to handle the increase, which would have meant switching off his online store, and losing business.”
A second client, Parafly, contacted Stephen a few weeks ago, to say they were going to start sending out hand sanitiser, and PPE cleansing products specifically for the jewellery industry. As a company their normal business is to supply lighting and specialised fittings for jewellers.
“Our customer wanted to be able to help their customers reopen, whilst also being able to start trading again, after the lockdown. So, they had an idea to develop products which would enable jewellers to reopen, with new hand sanitiser and cleansers which wouldn’t damage the precious metals and stones they handle.
“To support their goal, I arranged for preferable rates, so they could ship their new line of cleaning equipment, as quickly as possible. We also arranged a daily collection, so the client didn’t have to worry about trying to arrange collections each time, and could focus on making the urgent items his customers needed.”
As an InXpress franchise, you have the ability to support your customers, and ease some of the burden many small businesses have been feeling. “To be able to accommodate the changes our customers have implemented, during the pandemic, is a good feeling. I love that our business has allowed us to help keep other small businesses trading.”
Throughout the pandemic, essential workers within the logistics industry have helped to ensure the UK and global economy has been able to adapt. As more small and medium sized businesses move online, to retain their loyal customers and find new ones, they have needed reliable and consistent shipping. At InXpress, our customers are at the heart of our 95 locally run businesses across the UK. We have, as a network, adapted how we support customers, by increasing safety measures. This has led to the development of two new logos to give new and existing customers complete confidence in the level of service they will receive from us, and our shipping partners. Safely Serve The InXpress stamp of reassurance is to visually confirm that your safety is our primary concern. We work with carriers who follow the latest Government guidelines for the safe collection and delivery of packages. This includes observing the two-metre social distancing rule to keep both you, and our employees safe. When the lockdown is lifted in the UK, we will continue to safely serve you, whether you’re at home, or in the office. Share & Care We want both our franchisees and customers to thrive, not just survive. Our Share and Care initiative is about sharing useful information with customers, not just within the network. Content which adds value during the pandemic and hopefully helps them to bounce-back stronger, once it is all over. InXpress franchisees are themselves small business owners. They have been able to identify with their customers, sharing the anxieties, concerns and challenges which the pandemic has brought. By connecting with our customers, showing them we care about them as people, not just their businesses, and by helping to keep them safe, our 380+ global network are at the forefront of the changing economy. With you; by your side.
Throughout the pandemic, essential workers within the logistics industry have helped to ensure the UK and global economy has been able to adapt. As more small and medium sized businesses move online, to retain their loyal customers and find new ones, they have needed reliable and consistent shipping.
At InXpress, our customers are at the heart of our 95 locally run businesses across the UK. We have, as a network, adapted how we support customers, by increasing safety measures. This has led to the development of two new logos to give new and existing customers complete confidence in the level of service they will receive from us, and our shipping partners.
Safely Serve
The InXpress stamp of reassurance is to visually confirm that your safety is our primary concern. We work with carriers who follow the latest Government guidelines for the safe collection and delivery of packages. This includes observing the two-metre social distancing rule to keep both you, and our employees safe. When the lockdown is lifted in the UK, we will continue to safely serve you, whether you’re at home, or in the office.
Share & Care
We want both our franchisees and customers to thrive, not just survive. Our Share and Care initiative is about sharing useful information with customers, not just within the network. Content which adds value during the pandemic and hopefully helps them to bounce-back stronger, once it is all over.
InXpress franchisees are themselves small business owners. They have been able to identify with their customers, sharing the anxieties, concerns and challenges which the pandemic has brought. By connecting with our customers, showing them we care about them as people, not just their businesses, and by helping to keep them safe, our 380+ global network are at the forefront of the changing economy. With you; by your side.
InXpress Gives Back is etched on the heart of the InXpress franchise. So, when franchisees initiated a scheme to allow them to fund initiatives like December’s purchase of an upgraded wheelchair for young Harry, they collectively jumped at the chance to give ‘high fives’ forever.
When questioned, entrepreneurs tend to list “making a difference” and “giving back” as one of their top priorities from achieving success. There’s nothing like being able to do something to brighten someone else’s day and make their life easier. Last December, the InXpress network bought a young man called Harry the wheelchair of his dreams. This not only changed his life, but ours too.
In April, InXpress Gives Back launched a brand-new initiative so we can do more of this kind of thing. The HIGH FIVE FOREVER campaign will enable us to make a difference to other people’s lives, more directly. Each of the 95 UK franchisees has committed to a monthly £5 donation from their ledger – essentially, the value of 1 high volume UK shipment per month. From just the first month, we have raised £475 – over the course of the year, there will be lots of Harrys we can support!
InXpress Gives Back is the heartbeat of who we are as a franchise brand. The HIGH FIVE FOREVER campaign will enable us to support more of the causes which affect us personally, in addition to the fundraising and charity-giving most of us are already engaged with, year-on-year.
As an IT-enabled logistics brand, InXpress are quickly becoming leaders on E-Commerce within the UK’s franchise industry. They offer customers a viable solution for every international or domestic express requirement. And because InXpress has developed exclusive relationships with world-class carriers people know and trust, customers know their parcels are in safe hands, and they benefit from discounted shipping. Now in its 21st year, InXpress has grown into a global franchise network, with over 370 business owners, committed to supporting customers, by becoming their outsourced shipping department. To further support their franchisees’ growing business, InXpress have completely simplified the shipping process, with the development of a ground-breaking online platform. This means that InXpress customers save hours on their shipping, whilst franchisees are empowered by insights into their business performance. In a step to further support franchisees with the growth of their business, InXpress has just launched a new E-Commerce guide, aimed at educating customers and prospects. The step-by-step guide includes information on how business owners in the E-Commerce market can: Increase the overall productivity of their business Identify ways of speeding up the shipping process Gain time back to spend on their business Get back their social life! “InXpress customers report saving four hours a day using our world-class e-commerce integration!” InXpress offers a high-earning, low-risk franchise, which is a good fit for someone with business or management experience, even without freight or shipping experience. New franchisees receive all the relevant training needed to start and grow a successful business, at our two-week Business Training, and follow-up training programme. InXpress’ team of expert trainers have run, or continue to run, their own InXpress office, so know what our franchisees really need to know. Once they’ve started, franchisees benefit from the first-class on-going support of mentors and business coaches who have their success at the heart of all they do. The new E-Commerce integration tool, is just one tool in our business-belt, designed to help the whole network grow big businesses they are proud of. Learn more about franchise opportunites with InXpress here!
As an IT-enabled logistics brand, InXpress are quickly becoming leaders on E-Commerce within the UK’s franchise industry. They offer customers a viable solution for every international or domestic express requirement. And because InXpress has developed exclusive relationships with world-class carriers people know and trust, customers know their parcels are in safe hands, and they benefit from discounted shipping.
Now in its 21st year, InXpress has grown into a global franchise network, with over 370 business owners, committed to supporting customers, by becoming their outsourced shipping department. To further support their franchisees’ growing business, InXpress have completely simplified the shipping process, with the development of a ground-breaking online platform. This means that InXpress customers save hours on their shipping, whilst franchisees are empowered by insights into their business performance.
In a step to further support franchisees with the growth of their business, InXpress has just launched a new E-Commerce guide, aimed at educating customers and prospects. The step-by-step guide includes information on how business owners in the E-Commerce market can:
InXpress offers a high-earning, low-risk franchise, which is a good fit for someone with business or management experience, even without freight or shipping experience. New franchisees receive all the relevant training needed to start and grow a successful business, at our two-week Business Training, and follow-up training programme. InXpress’ team of expert trainers have run, or continue to run, their own InXpress office, so know what our franchisees really need to know.
Once they’ve started, franchisees benefit from the first-class on-going support of mentors and business coaches who have their success at the heart of all they do. The new E-Commerce integration tool, is just one tool in our business-belt, designed to help the whole network grow big businesses they are proud of.
Learn more about franchise opportunites with InXpress here!
In November 2019, the InXpress network, once again participated in their “Penny Per Shipment” campaign. Inspired by the achievement of previous years, 100% of the network committed to supporting charity EyeSeeMe – which was started by franchisee Rebecca Robyns – as part of their InXpress Gives Back initiative. InXpress Gives Back is at the heart of the franchise, who are passionate about finding ways to use their businesses to leave the world a better place. InXpress is an IT-enabled business opportunity which sees its network of business owners providing their customers with efficient shipping solutions, for 21 years. Franchisee, Rebecca Robyns, owner of InXpress Hull, started EyeSeeMe to meet the need she saw for disadvantaged children in South/Southeast Asia. The charity raises awareness of challenging social situations using photography, to inspire change. EyeSeeMe, which has been InXpress’ chosen charity for 2019, helps keep children safe from exploitation, by providing them with an education for a better future. Throughout November, InXpress franchisees commit to donating 1p for every shipment made through their offices for the whole month. The Penny Per Shipment campaign inspires businesses to not only saving money on their shipment costs, but to give back to children around the world, whose families can’t afford to send them to school. This last InXpress Gives Back campaign raised a whopping £4,600 for EyeSeeMe. InXpress are collectively supporting an incredible 250 children into education, giving them hope for tomorrow! This is in addition to the various giving back opportunities, individuals InXpress franchisees are involved in.
In November 2019, the InXpress network, once again participated in their “Penny Per Shipment” campaign. Inspired by the achievement of previous years, 100% of the network committed to supporting charity EyeSeeMe – which was started by franchisee Rebecca Robyns – as part of their InXpress Gives Back initiative.
InXpress Gives Back is at the heart of the franchise, who are passionate about finding ways to use their businesses to leave the world a better place. InXpress is an IT-enabled business opportunity which sees its network of business owners providing their customers with efficient shipping solutions, for 21 years.
Franchisee, Rebecca Robyns, owner of InXpress Hull, started EyeSeeMe to meet the need she saw for disadvantaged children in South/Southeast Asia. The charity raises awareness of challenging social situations using photography, to inspire change. EyeSeeMe, which has been InXpress’ chosen charity for 2019, helps keep children safe from exploitation, by providing them with an education for a better future.
Throughout November, InXpress franchisees commit to donating 1p for every shipment made through their offices for the whole month. The Penny Per Shipment campaign inspires businesses to not only saving money on their shipment costs, but to give back to children around the world, whose families can’t afford to send them to school.
This last InXpress Gives Back campaign raised a whopping £4,600 for EyeSeeMe. InXpress are collectively supporting an incredible 250 children into education, giving them hope for tomorrow! This is in addition to the various giving back opportunities, individuals InXpress franchisees are involved in.
For the past few months, InXpress franchisees in the UK, have been fundraising for a cause very close to one of the network’s hearts and they are delighted to announced that they have reached their target! This means that one young boy received a brand-new, life-changing wheelchair, just in time for Christmas. Back in the summer last year, Simon Richardson, owner of InXpress Nottingham North, covering Derbyshire & Nottinghamshire, instigated this hugely worthy fundraising initiative. Simon’s stepson, Oliver has a schoolfriend, Harry, who needed some help. Harry has cerebral palsy. He can’t talk but communicates using his eyes via an eye gaze computer system. Harry is a bright boy, but he struggles to control his body due to his condition, and his wheelchair was only suitable for use at home, leaving him housebound. The InXpress Gives Back committee wanted to help make a difference to this amazing boy. Harry had tested a wheelchair at a disability show he had attended with his mum, Lisa, and it was perfect for giving him access to the outside world, but it was very expensive. InXpress pledged to raise the £2227 needed to buy Harry this chair. One of InXpress’ core values is to Give Back, and throughout the year, various causes are supported either through fundraising or volunteering time. To raise money for this cause, a donations page was set up and the network was asked to support this. One franchisee in Reading, Craig Atkins, also took on the World’s number one snooker player, Ronnie O’Sullivan to help raise funds! On the weekend before Christmas, Simon invited Harry and Lisa, over to his family house, telling them that there was surprise for them! There, Harry’s perfect wheelchair was unveiled! “Lisa and Harry were both over the moon when the doors opened, and the wheelchair was all set up” said Simon. “Lisa was quite emotional, while Harry was thrilled. Over the weekend he went out and about in it, including around the country and some pretty rough terrain, but the new wheelchair could handle it, as it has tyres which are suitable to get across rough ground. I’m still buzzing about the whole thing as I know this will make such a difference to Harry and his family, as he’s no longer limited by his chair”. Lisa said, “There’s no excuse for Harry not to come out and about on walks now!” Jon White, Country Manager for the UK said “We’re absolutely delighted that our fantastic network of franchisees and the support centre, have helped Harry to get a new wheelchair that will help make life a bit easier for him and his family. Giving Back is at the heart of what we do at InXpress and this is a great demonstration of how it helps make a difference”.
For the past few months, InXpress franchisees in the UK, have been fundraising for a cause very close to one of the network’s hearts and they are delighted to announced that they have reached their target! This means that one young boy received a brand-new, life-changing wheelchair, just in time for Christmas.
Back in the summer last year, Simon Richardson, owner of InXpress Nottingham North, covering Derbyshire & Nottinghamshire, instigated this hugely worthy fundraising initiative. Simon’s stepson, Oliver has a schoolfriend, Harry, who needed some help. Harry has cerebral palsy. He can’t talk but communicates using his eyes via an eye gaze computer system.
Harry is a bright boy, but he struggles to control his body due to his condition, and his wheelchair was only suitable for use at home, leaving him housebound. The InXpress Gives Back committee wanted to help make a difference to this amazing boy.
Harry had tested a wheelchair at a disability show he had attended with his mum, Lisa, and it was perfect for giving him access to the outside world, but it was very expensive. InXpress pledged to raise the £2227 needed to buy Harry this chair.
One of InXpress’ core values is to Give Back, and throughout the year, various causes are supported either through fundraising or volunteering time. To raise money for this cause, a donations page was set up and the network was asked to support this. One franchisee in Reading, Craig Atkins, also took on the World’s number one snooker player, Ronnie O’Sullivan to help raise funds!
On the weekend before Christmas, Simon invited Harry and Lisa, over to his family house, telling them that there was surprise for them! There, Harry’s perfect wheelchair was unveiled! “Lisa and Harry were both over the moon when the doors opened, and the wheelchair was all set up” said Simon. “Lisa was quite emotional, while Harry was thrilled. Over the weekend he went out and about in it, including around the country and some pretty rough terrain, but the new wheelchair could handle it, as it has tyres which are suitable to get across rough ground. I’m still buzzing about the whole thing as I know this will make such a difference to Harry and his family, as he’s no longer limited by his chair”. Lisa said, “There’s no excuse for Harry not to come out and about on walks now!”
Jon White, Country Manager for the UK said “We’re absolutely delighted that our fantastic network of franchisees and the support centre, have helped Harry to get a new wheelchair that will help make life a bit easier for him and his family. Giving Back is at the heart of what we do at InXpress and this is a great demonstration of how it helps make a difference”.
Elite Franchise have just announced their top 100 franchises in the UK. InXpress has surpassed last year’s Top 10 position, coming in at number five this year!
InXpress, are one of the world’s largest shipping franchisors, offering their customers world-class global express shipping services. Since starting in 1999, InXpress are proud to have become the number one consultant for express courier services in the UK. Over the last 20 years, they have successfully expanded their network across into 14 countries, including America, Australia, Hong Kong and India.
To have reached the Elite Franchise top 5 completes what has been an incredible 2019 for InXpress. Including celebrating their 20th anniversary of successful franchise growth and development, with over 360 franchisees now enjoying the fruits of their labour.
Using the InXpress business model, franchisees are building strong IT-enabled businesses for themselves. They aspire to gain network accolades such as the InXpress Quarter and Half Million Clubs, and to be crowned one the InXpress Top Guns – a Top 5 performing franchisee or a Top 5 fastest-growing franchisee. As the network grows, InXpress becomes more and more determined to improve on their own performance, each year.
Their rise to fifth position in the Elite Franchise Top 100 is a powerful demonstration of how InXpress’ determination is paying off. EF100 identifies the best franchise brands in the UK and ranks them based on the growth of the network, franchisee support and training, financial performance, heritage and longevity, and community contribution, as well as on innovative developments.
So, this year, to have risen even higher, to fifth place, is an impressive achievement. “We are pleased to have made it into EF100’s Top 5,” says Jon White, Managing Director of InXpress UK. “We were up against some incredibly successful franchise brands, so to be named among the UK’s best, is an honour. This is a win-win for everyone in the network and speaks volumes about the dedication of the whole network to keep improving our brand, year-on-year. Over 2019, we worked hard to improve on last year’s tenth place position. Who knows what we can do in 2020!”
InXpress have been shortlisted for their Young Guns campaign in the Best Online Marketing Campaign category at this year’s Franchise marketing Awards. Still in celebratory mode from the 20 year anniversary in June, being named as finalists at the Franchise Marketing Awards 2019, has capped off an amazing few months! InXpress are invested in supporting the next generation of entrepreneurs through their dedicated Young Guns programme. Having found a number of ways to educate people about the benefit of franchising, as well as about their business ownership opportunity, to be finalists at this year’s awards is recognition of their effort. InXpress has, since 1999, risen to become global experts in logistics. “Our tech-enabled business opportunity has enabled franchisees around the world of all ages and backgrounds, to enjoy success and a lifestyle they could previously only have dreamt of,” explains Mel Spencer, Global Head of Marketing. “Our mentoring programme means that graduates, who may not have lots of work experience after leaving university, can achieve their own business success. Our Young Guns campaign started 18 months ago, and the new wave of young entrepreneurs joining our network is bringing new energy and ideas. So, to be an FMA finalist is a great celebration of our Young Guns programme – as well as the online campaign to show them the benefit of franchising with InXpress.” Winners will be announced at The National Franchise Exhibition to be held at the NEC, Birmingham, on Friday 4th October.
InXpress have been shortlisted for their Young Guns campaign in the Best Online Marketing Campaign category at this year’s Franchise marketing Awards.
Still in celebratory mode from the 20 year anniversary in June, being named as finalists at the Franchise Marketing Awards 2019, has capped off an amazing few months!
InXpress are invested in supporting the next generation of entrepreneurs through their dedicated Young Guns programme. Having found a number of ways to educate people about the benefit of franchising, as well as about their business ownership opportunity, to be finalists at this year’s awards is recognition of their effort.
InXpress has, since 1999, risen to become global experts in logistics. “Our tech-enabled business opportunity has enabled franchisees around the world of all ages and backgrounds, to enjoy success and a lifestyle they could previously only have dreamt of,” explains Mel Spencer, Global Head of Marketing. “Our mentoring programme means that graduates, who may not have lots of work experience after leaving university, can achieve their own business success. Our Young Guns campaign started 18 months ago, and the new wave of young entrepreneurs joining our network is bringing new energy and ideas. So, to be an FMA finalist is a great celebration of our Young Guns programme – as well as the online campaign to show them the benefit of franchising with InXpress.”
Winners will be announced at The National Franchise Exhibition to be held at the NEC, Birmingham, on Friday 4th October.
At the age of just 30, Sam Orders has already had a varied career since he graduated from university, in 2012. This includes being a franchise owner, relocating countries – from Australia, to the USA and then Hong Kong – and rising steeply up the career ladder, and all within the same business…InXpress! After graduating, Sam and his university friend, Shaun Birley, bought an InXpress franchise in Sydney Australia through the franchisor’s Young Gun programme. After three years of hard work building the business up, they were both able to step away from it, leaving it in the capable hands of another University friend – and fellow franchisee, John O’Riordan. This gave them both the opportunity to fulfil other aspirations and, while Shaun launched his own men’s lifestyle business, Sam headed to InXpress’ head office in the USA to take up the position of Onboarding Director for the Americas. “Straight after I left university I started my franchise, so I had never experienced working for someone or being part of a team. As my franchise was continuing to grow through my own team, it seemed like the right time to go in a different direction,” said Sam. The opportunity to move to the US and become part of InXpress Americas head office team, based in Salt Lake City, came about through Sam’s regular travels to join their conventions. As he explains, “I knew it was important to learn from others, so Shaun and I always went to the US convention to learn from their top performers and head office team. I started building a relationship with the team especially the CEO Dustin Hansen and when an opening came up to join their coaching team, I couldn’t say no! Plus, experiencing life abroad and knowing I could learn to ski on the best snow on earth, made it even easier to say yes!” Sam stayed in the US for two years, when another opportunity to help the business’ performance came his way. InXpress needed a new Operations Manager in Asia Pacific and the skills and experience Sam had developed in the US meant he was well positioned for this role. For Sam it also came at the perfect time. “My fiancé was a little homesick, so moving back to Australia and working as part of the InXpress Asia Pacific team, where I could continue to learn and grow professionally, was too good to say no to!”. As part of his role as Operations Manager for Asia Pacific, Sam worked closely with the region’s management teams and franchisees, including in Hong Kong. So, when the Country Manager recently left for pastures new, Sam was given his latest opportunity to takeover the role. As Mark Taylor, Global CEO for the business comments “Sam’s experience of InXpress – as both a franchisee and as part of the franchisor team – knowledge of the landscape, the business, and the franchisees in Hong Kong, meant he could manage the transition smoothly; and we knew he could also push the business forward. InXpress is passionate about its talent management programme and is always looking for people like Sam with great potential and invest time in their training and mentoring”. This meant moving again, as the Country Manager needed to be based in Hong Kong. For Sam and his now wife, it was another opportunity to experience living in another amazing country. Sam was also able to fulfil his ambition to lead a country. It is not just Sam’s career ambitions that InXpress has helped to fulfil, though. One of the business’ core values is to ‘Gives Back’. Since being with InXpress, Sam has been part of their charity programmes across the world, including helping to build a school in Fiji, removing non-native weeds and pests from a mountain in New Zealand, spending time with orphans in India, meeting, talking and having fun with elderly homeless people in Vietnam, repairing a community centre in Orlando, US and leading a team who cleaned up a beach in Hong Kong last month. “I don’t think many companies have made such a difference globally, nor would I have had those experiences in such a short time – they give me a deep sense of satisfaction and gratefulness,” said Sam. Working for InXpress has exposed Sam to many areas of business that large corporations wouldn’t offer at an early stage, enabling him to develop his career and perform roles that would take years to reach in some organisations. As Sam says, “That exposure and insight has taught me a lot. When I think about my future with InXpress it brings a smile to my face because the opportunities are endless”.
At the age of just 30, Sam Orders has already had a varied career since he graduated from university, in 2012. This includes being a franchise owner, relocating countries – from Australia, to the USA and then Hong Kong – and rising steeply up the career ladder, and all within the same business…InXpress!
After graduating, Sam and his university friend, Shaun Birley, bought an InXpress franchise in Sydney Australia through the franchisor’s Young Gun programme. After three years of hard work building the business up, they were both able to step away from it, leaving it in the capable hands of another University friend – and fellow franchisee, John O’Riordan. This gave them both the opportunity to fulfil other aspirations and, while Shaun launched his own men’s lifestyle business, Sam headed to InXpress’ head office in the USA to take up the position of Onboarding Director for the Americas.
“Straight after I left university I started my franchise, so I had never experienced working for someone or being part of a team. As my franchise was continuing to grow through my own team, it seemed like the right time to go in a different direction,” said Sam.
The opportunity to move to the US and become part of InXpress Americas head office team, based in Salt Lake City, came about through Sam’s regular travels to join their conventions. As he explains, “I knew it was important to learn from others, so Shaun and I always went to the US convention to learn from their top performers and head office team. I started building a relationship with the team especially the CEO Dustin Hansen and when an opening came up to join their coaching team, I couldn’t say no! Plus, experiencing life abroad and knowing I could learn to ski on the best snow on earth, made it even easier to say yes!” Sam stayed in the US for two years, when another opportunity to help the business’ performance came his way. InXpress needed a new Operations Manager in Asia Pacific and the skills and experience Sam had developed in the US meant he was well positioned for this role. For Sam it also came at the perfect time. “My fiancé was a little homesick, so moving back to Australia and working as part of the InXpress Asia Pacific team, where I could continue to learn and grow professionally, was too good to say no to!”.
As part of his role as Operations Manager for Asia Pacific, Sam worked closely with the region’s management teams and franchisees, including in Hong Kong. So, when the Country Manager recently left for pastures new, Sam was given his latest opportunity to takeover the role.
As Mark Taylor, Global CEO for the business comments “Sam’s experience of InXpress – as both a franchisee and as part of the franchisor team – knowledge of the landscape, the business, and the franchisees in Hong Kong, meant he could manage the transition smoothly; and we knew he could also push the business forward. InXpress is passionate about its talent management programme and is always looking for people like Sam with great potential and invest time in their training and mentoring”.
This meant moving again, as the Country Manager needed to be based in Hong Kong. For Sam and his now wife, it was another opportunity to experience living in another amazing country. Sam was also able to fulfil his ambition to lead a country.
It is not just Sam’s career ambitions that InXpress has helped to fulfil, though. One of the business’ core values is to ‘Gives Back’. Since being with InXpress, Sam has been part of their charity programmes across the world, including helping to build a school in Fiji, removing non-native weeds and pests from a mountain in New Zealand, spending time with orphans in India, meeting, talking and having fun with elderly homeless people in Vietnam, repairing a community centre in Orlando, US and leading a team who cleaned up a beach in Hong Kong last month. “I don’t think many companies have made such a difference globally, nor would I have had those experiences in such a short time – they give me a deep sense of satisfaction and gratefulness,” said Sam.
Working for InXpress has exposed Sam to many areas of business that large corporations wouldn’t offer at an early stage, enabling him to develop his career and perform roles that would take years to reach in some organisations. As Sam says, “That exposure and insight has taught me a lot. When I think about my future with InXpress it brings a smile to my face because the opportunities are endless”.
The week leading up to the InXpress 20th Anniversary, saw the global InXpress family of franchise owners and country Head Offices, make a concerted effort to give back to others. This culminated in a celebratory fundraising dinner on Friday 28th June, hosted by Global CEO, Mark Taylor. The #InXpressGivesBackGlobal week saw Head Office teams in each Country, franchisees and their staff and, in some cases, even customers, supporting local and national charities. Fundraising activities included: InXpress USA donated money toward the treatment of three-year-old Claire. She is the youngest daughter of Melissa Allen, who worked in the InXpress USA Support Centre prior to investing in her own franchise. Claire was recently diagnosed with Leukaemia, which spread to her spinal cord fluid. Claire faces an arduous journey through treatment, over the next three years. Donations have reached almost half of the $10,000 the family needs. On Saturday 15th June, franchisees and support staff of the InXpress Hong Kong Community gathered on the beach in Lau Fau Shan, armed with bin bags and an urge to give back to the local community. For three hours, they combed the shoreline picking up rubbish. Sam Orders, InXpress HK Country manager said, “Recently, there has been much discussion about the damage plastic is doing to our seas and oceans. As we cleared up plastic bottles, rope and plastic bags, we witnessed this first-hand. It was great to be with the team who happily give up time on a Saturday, to make a difference to one beach in Hong Kong.” InXpress South Africa spent a week working with the Little Fighters Cancer trust. This charity supports families of children who have been diagnosed with cancer, from the poorest areas of the community. They collected clothes, essential items like soap and toothpaste, as well as toys and treats for the children, and helped to package the items into gift boxes ready for distribution. InXpress Australia donated some much needed items, like food and blankets, to the RSPCA. InXpress UK Head Office collected food for Rochdale FoodBank, and held a MacMillan Coffee Morning. As well as each country giving back on a national level, individual InXpress franchisees were involved in some amazing acts to give back to local charities: Ian Harrison, InXpress Hereford, and his team took part in a charity football match, on Saturday 15th June. Craig Atkins, InXpress Reading will be taking on the World’s number 1 snooker player, Ronnie O’Sullivan on July 20th. Money he is raising is to help with buying a new wheelchair for young Harry. Harry, is a school friend of InXpress Derby & Nottingham owner, Simon Richardson’s stepson, and has cerebral palsy. Donations are just shy of 20% of the £2,000 needed to provide Harry and his family with the lightweight wheelchair of his dreams. All this led up to the InXpress Global celebration of their 20th anniversary. At a special three course dinner, hosted at Manchester Hall, in the Rooftop Terrace, and attended by InXpress franchisees and support centre staff from around the world, including America, Australia South Africa, Germany, India, France and Vietnam. More than just a knees-up, the twentieth party, was another opportunity to Give Back. Mark introduced his one year old daughter MiMi, and explained about her rare illness Bartter Syndrome and the fantastic support of Leeds Children’s hospital. “We want to support Leeds Children’s Hospital because of the incredible work they have done for us as a family,” Mark explained at the beginning of the event. “They don’t have enough, in terms of staff and equipment, so we are on a mission – MiMi’s Mission – to raise money for: A Band 8A Pharmacist An Ultrasound machine AAA system, amino acid machine A Clinical Nurse Specialist for nephrotic clinic (Nephrotic syndrome is one of the specialist units biggest disease areas with approx. 200-300—children treated in the region of Yorkshire per year).” On the night there was an auction of various items, including a signed Manchester United shirt, and dinner for four at James Martin’s restaurant. Thanks to the generosity (and competitiveness) of those involved, we raised over £4,000 for Mimi's Mission. “I am incredibly proud, and overwhelmed, of the support of the whole network,” Mark said. “It’s an honour to be part of a franchise which cares so much about its family, as well as those in our local communities.”
The week leading up to the InXpress 20th Anniversary, saw the global InXpress family of franchise owners and country Head Offices, make a concerted effort to give back to others. This culminated in a celebratory fundraising dinner on Friday 28th June, hosted by Global CEO, Mark Taylor.
The #InXpressGivesBackGlobal week saw Head Office teams in each Country, franchisees and their staff and, in some cases, even customers, supporting local and national charities. Fundraising activities included:
As well as each country giving back on a national level, individual InXpress franchisees were involved in some amazing acts to give back to local charities:
All this led up to the InXpress Global celebration of their 20th anniversary. At a special three course dinner, hosted at Manchester Hall, in the Rooftop Terrace, and attended by InXpress franchisees and support centre staff from around the world, including America, Australia South Africa, Germany, India, France and Vietnam.
More than just a knees-up, the twentieth party, was another opportunity to Give Back. Mark introduced his one year old daughter MiMi, and explained about her rare illness Bartter Syndrome and the fantastic support of Leeds Children’s hospital. “We want to support Leeds Children’s Hospital because of the incredible work they have done for us as a family,” Mark explained at the beginning of the event. “They don’t have enough, in terms of staff and equipment, so we are on a mission – MiMi’s Mission – to raise money for:
On the night there was an auction of various items, including a signed Manchester United shirt, and dinner for four at James Martin’s restaurant. Thanks to the generosity (and competitiveness) of those involved, we raised over £4,000 for Mimi's Mission. “I am incredibly proud, and overwhelmed, of the support of the whole network,” Mark said. “It’s an honour to be part of a franchise which cares so much about its family, as well as those in our local communities.”
