IN MARCH, at the 2019 InXpress Australia Conference in Fiji, some exciting changes were announced, relating to the Asia Pacific senior management team, as they continue to evolve and grow. From the 1st April 2019, Lindsay Birley began a transition from CEO Asia Pacific, to Global Chief Strategy Officer. This is an important development, as it means he will focus on global carrier development and product development, driving top line sales for franchisees. Lindsay has been instrumental in leading first the Australian operation then the Asia Pacific business, through a period of significant change and growth. He will continue to be based in Brisbane and work alongside the management team in Asia Pacific as part of his new role. Marcel Lal was appointed to the position of CEO Asia Pacific on the same day. Marcel joined InXpress fifteen months ago as Country Manager for Australia & New Zealand and has implemented a number of key initiatives that have seen growth in the business, as well as laying strong foundations for the future. In 2018 Australia’s top line revenue grew by 24% and franchisee margin increased by 25% from $5.9m AUD to $7.4m AUD. In his new role, Marcel is tasked with growing the entire Asia Pacific operations, building on Australia’s results. Marcel has considerable experience in franchising, sales in a number of industries, marketing, partnership and other management functions, which will benefit InXpress franchisees, right across Asia Pacific. He will also be joining the Global Strategy Board to work on the strategic planning for the global InXpress family. Finally, James Buck has replaced Marcel as the new Country Manager for Australia & New Zealand. He will be reporting to Marcel. James comes with extensive experience in the logistics industry having worked at Maersk, Agility Logistics and more recently as the General Manager at Americold Logistics and AM Logistics. His strongest skill is in driving sales, which he has evidenced at every organisation he has worked for. Throughout his career James has worked through numerous sales roles before taking on General Manager roles. He will be a great asset to the Australian and New Zealand franchisees. Whilst many of these changes relate to InXpress Asia Pacific, the impact on InXpress global, including here in the UK, means a strengthening of the network, and new initiatives for our franchisees. This is an exciting time to be part of the InXpress franchise. Discover more about joining this global franchise here!
IN MARCH, at the 2019 InXpress Australia Conference in Fiji, some exciting changes were announced, relating to the Asia Pacific senior management team, as they continue to evolve and grow.
From the 1st April 2019, Lindsay Birley began a transition from CEO Asia Pacific, to Global Chief Strategy Officer. This is an important development, as it means he will focus on global carrier development and product development, driving top line sales for franchisees. Lindsay has been instrumental in leading first the Australian operation then the Asia Pacific business, through a period of significant change and growth. He will continue to be based in Brisbane and work alongside the management team in Asia Pacific as part of his new role.
Marcel Lal was appointed to the position of CEO Asia Pacific on the same day. Marcel joined InXpress fifteen months ago as Country Manager for Australia & New Zealand and has implemented a number of key initiatives that have seen growth in the business, as well as laying strong foundations for the future. In 2018 Australia’s top line revenue grew by 24% and franchisee margin increased by 25% from $5.9m AUD to $7.4m AUD. In his new role, Marcel is tasked with growing the entire Asia Pacific operations, building on Australia’s results. Marcel has considerable experience in franchising, sales in a number of industries, marketing, partnership and other management functions, which will benefit InXpress franchisees, right across Asia Pacific. He will also be joining the Global Strategy Board to work on the strategic planning for the global InXpress family.
Finally, James Buck has replaced Marcel as the new Country Manager for Australia & New Zealand. He will be reporting to Marcel. James comes with extensive experience in the logistics industry having worked at Maersk, Agility Logistics and more recently as the General Manager at Americold Logistics and AM Logistics. His strongest skill is in driving sales, which he has evidenced at every organisation he has worked for. Throughout his career James has worked through numerous sales roles before taking on General Manager roles. He will be a great asset to the Australian and New Zealand franchisees.
Whilst many of these changes relate to InXpress Asia Pacific, the impact on InXpress global, including here in the UK, means a strengthening of the network, and new initiatives for our franchisees. This is an exciting time to be part of the InXpress franchise. Discover more about joining this global franchise here!
Celebrating our 20th anniversary couldn’t be any better than securing a place among some of franchising’s elite. In February, the shortlist for bfa HSBC Franchisor awards were announced, and InXpress are delighted to be a finalist for Franchisor of the Year, 2019. InXpress believes in delivering the best for both franchisees and our customers; a culture the franchise network has bought into. Together, they aim to remain the UK’s number one consultant for express courier services, and the largest franchisor of worldwide express parcel delivery. “To have been shortlisted by the bfa HSBC judges, is a great achievement,” says Mel Spencer, Global Head of Marketing. “We are honoured the judges saw how our brand, and franchise system, has been developing for the better, over the last 20 years. We are proud to boast a very high franchise success rate, among our 349 franchisees, worldwide, including our Young Guns – under 30’s entrepreneurs – who see the advantages of the InXpress franchise for their own future success.” Pip Wilkins, CEO of the British Franchising Association (bfa), congratulated the company: “InXpress has pioneered positive change in the franchising industry, and its franchising model has really enabled the whole network to thrive, hence its selection.” Andrew Brattesani, Head of Franchising, HSBC, said: “InXpress continues to show creativity and that the franchisee is at the forefront of their mind, including running initiatives such as the Young Guns programme to incentivise young people to acquire units. I wish the company the best of luck on the awards evening.” “We are pleased to have been shortlisted into the final six,” says Jon White, Managing Director of InXpress in the UK. “We have an inspiring number of franchisees who are as passionate about success as we are. They drive us to continue to improve our services for customers, and the model for future success across the network.” This accolade comes hot on the heels of InXpress leaping into the Elite Franchise 100’s Top 10, at the end of 2018.
Celebrating our 20th anniversary couldn’t be any better than securing a place among some of franchising’s elite. In February, the shortlist for bfa HSBC Franchisor awards were announced, and InXpress are delighted to be a finalist for Franchisor of the Year, 2019.
InXpress believes in delivering the best for both franchisees and our customers; a culture the franchise network has bought into. Together, they aim to remain the UK’s number one consultant for express courier services, and the largest franchisor of worldwide express parcel delivery.
“To have been shortlisted by the bfa HSBC judges, is a great achievement,” says Mel Spencer, Global Head of Marketing. “We are honoured the judges saw how our brand, and franchise system, has been developing for the better, over the last 20 years. We are proud to boast a very high franchise success rate, among our 349 franchisees, worldwide, including our Young Guns – under 30’s entrepreneurs – who see the advantages of the InXpress franchise for their own future success.”
Pip Wilkins, CEO of the British Franchising Association (bfa), congratulated the company:
“InXpress has pioneered positive change in the franchising industry, and its franchising model has really enabled the whole network to thrive, hence its selection.”
Andrew Brattesani, Head of Franchising, HSBC, said: “InXpress continues to show creativity and that the franchisee is at the forefront of their mind, including running initiatives such as the Young Guns programme to incentivise young people to acquire units. I wish the company the best of luck on the awards evening.”
“We are pleased to have been shortlisted into the final six,” says Jon White, Managing Director of InXpress in the UK. “We have an inspiring number of franchisees who are as passionate about success as we are. They drive us to continue to improve our services for customers, and the model for future success across the network.”
This accolade comes hot on the heels of InXpress leaping into the Elite Franchise 100’s Top 10, at the end of 2018.
Elite Franchise have just announced their top 100 franchises in the UK, and InXpress has successfully risen up the ranks, in dramatic fashion, to claim their place in the Top 10.
InXpress, one of the world’s largest shipping franchisors, offer customers world-class global express shipping services. Since starting in 1999, they have risen to become the number one consultant for express courier services in the UK, and have expanded their network across the world into 14 countries Including America, Australia, India, and, more recently Germany.
Using the InXpress business model, franchisees are successfully building strong businesses for themselves, and aspire to attain inter-network accolades, such as joining the InXpress Quarter and Half Million Clubs”, and “InXpress Top Gun” – the top 5 performing franchisees and the top 5 fastest-growing franchisees in the UK, and globally. InXpress are expanding into more and more countries each year. As the network grows, the brand, becomes more determined to improve on their own performance, each year.
The Elite Franchise Top 100 identifies the best franchise brands in the UK, and ranks them based on the growth of the network, franchisee support and training, financial performance, heritage and longevity, and community contribution, as well as on innovative developments.
So this year, to have risen in the Elite Top 100, from 29th place last year, to 10th place this year, is an impressive achievement, and a clear demonstration of the way InXpress have been developing their business opportunity.
“We are pleased to have been able to move the InXpress franchise into the Elite Top 10,” says Jon White, Managing Director of InXpress UK. “We know we were up against some very successful franchise brands. To reach the Top 10 is a great achievement, and says a lot about the dedication of the whole network, to improve in all areas. We may have reached 10th place, but we are always keen to keep improving so that will be one of our aspirations for next year!”
On Thursday 4th October, Glasgow's top businesses, organisations and individuals were honoured at The Glasgow Business Awards 2018 at the Hilton Glasgow. The sold out gala dinner and awards ceremony, hosted by Scottish Comedian, Fred MacAulay, saw one of InXpress Paisley’s customers receive recognition in not one, but two of the 16 categories, including the overall winner category. “It was lovely to see my customer, Renewable Parts, winning both the Most Outstanding Business Award, alongside their Innovation in Business award.” Enthuses Steve Abbott, owner of the InXpress business which has been supporting Renewable Parts with their shipping needs on a daily basis. Steve Abbott first joined the InXpress network a year ago. He came across Renewable Parts when he was out in the wilds of West Scotland, in Lochgilphead, over the New Year. “I happened to come across their centre, which was closed at the time,” Steve explains. “When we reopened in the New Year, I spoke with Director, Fred Pullar, and explained who I was and what InXpress could do for his business. Fred spoke of the frustrations he had experienced in dealing with carriers directly. Most of the parts they ship out are spares and consumables to wind farms. Most wind farms are obviously in some of the most remote locations of the UK.” “Steve and the InXpress team help us get our Wind Turbine parts and consumables to our customers quickly and efficiently,” agrees Fred Pullar, Operations Director of Renewable Parts. “Accessing services from carriers such as UPS, TNT and DHL via a simple booking tool saves us time and hassle and is great value. As a result, Renewable Parts have grown in confidence with the services Steve provides, and have doubled the number of packages they ship through InXpress since starting in January. As Fred explains, “I am really pleased with the way we are working together and greatly appreciate Steve’s attention to detail. He quickly responds to the operational challenges that pop up. Our business continues to grow, and I see InXpress as a key tool to help support that.” Steve is, likewise, appreciative of the impact on his own, growing business. “Renewable Parts are the sort of company who, in a niche market, will grow. We are honoured to be part of their future success, and look forward to working with them for the long-term.”
On Thursday 4th October, Glasgow's top businesses, organisations and individuals were honoured at The Glasgow Business Awards 2018 at the Hilton Glasgow. The sold out gala dinner and awards ceremony, hosted by Scottish Comedian, Fred MacAulay, saw one of InXpress Paisley’s customers receive recognition in not one, but two of the 16 categories, including the overall winner category.
“It was lovely to see my customer, Renewable Parts, winning both the Most Outstanding Business Award, alongside their Innovation in Business award.” Enthuses Steve Abbott, owner of the InXpress business which has been supporting Renewable Parts with their shipping needs on a daily basis.
Steve Abbott first joined the InXpress network a year ago. He came across Renewable Parts when he was out in the wilds of West Scotland, in Lochgilphead, over the New Year. “I happened to come across their centre, which was closed at the time,” Steve explains. “When we reopened in the New Year, I spoke with Director, Fred Pullar, and explained who I was and what InXpress could do for his business. Fred spoke of the frustrations he had experienced in dealing with carriers directly. Most of the parts they ship out are spares and consumables to wind farms. Most wind farms are obviously in some of the most remote locations of the UK.”
“Steve and the InXpress team help us get our Wind Turbine parts and consumables to our customers quickly and efficiently,” agrees Fred Pullar, Operations Director of Renewable Parts. “Accessing services from carriers such as UPS, TNT and DHL via a simple booking tool saves us time and hassle and is great value.
As a result, Renewable Parts have grown in confidence with the services Steve provides, and have doubled the number of packages they ship through InXpress since starting in January.
As Fred explains, “I am really pleased with the way we are working together and greatly appreciate Steve’s attention to detail. He quickly responds to the operational challenges that pop up. Our business continues to grow, and I see InXpress as a key tool to help support that.” Steve is, likewise, appreciative of the impact on his own, growing business. “Renewable Parts are the sort of company who, in a niche market, will grow. We are honoured to be part of their future success, and look forward to working with them for the long-term.”
On Friday 5th October, InXpress were awarded the Franchise Marketing Award Best Online Marketing Campaign. This was based on a combination of online campaigns we targeted over 2017, designed to extend our reach beyond our already established followers. This included: The “What if I told you…” online advert, featuring Ryan Reynolds Shaun Birley from InXpress Australia. Have you seen it yet? If not, click here to see it for yourself. And our targeted Young Guns campaign on Instagram, which features some of our Global InXpress Young Guns. This campaign highlights the benefits of franchising for graduates & under 30s. As InXpress East Anglia franchisee, Stuart Vant says, “This is why I know I chose the best Franchise.” “We are absolutely over the moon,” says Global Marketing Manager, Melanie Spencer. “This award is evidence we are moving in the right direction, in raising awareness of our brand for the benefit of our franchisees’ businesses. I believe this will also help us to expand the InXpress network, as new franchisees see the benefit of franchising with us for achieving the future success to which they aspire.”
On Friday 5th October, InXpress were awarded the Franchise Marketing Award Best Online Marketing Campaign. This was based on a combination of online campaigns we targeted over 2017, designed to extend our reach beyond our already established followers.
This included:
The “What if I told you…” online advert, featuring Ryan Reynolds Shaun Birley from InXpress Australia. Have you seen it yet? If not, click here to see it for yourself.
And our targeted Young Guns campaign on Instagram, which features some of our Global InXpress Young Guns. This campaign highlights the benefits of franchising for graduates & under 30s.
As InXpress East Anglia franchisee, Stuart Vant says, “This is why I know I chose the best Franchise.”
“We are absolutely over the moon,” says Global Marketing Manager, Melanie Spencer. “This award is evidence we are moving in the right direction, in raising awareness of our brand for the benefit of our franchisees’ businesses. I believe this will also help us to expand the InXpress network, as new franchisees see the benefit of franchising with us for achieving the future success to which they aspire.”
On Wednesday 5th September, InXpress Head Office staff were joined by some of their franchisee network at Northampton DeafConnect. An army of 14 volunteers met in Northampton, the day before the InXpress Sales Conference, to offer their support to a charity helping people in their local community. InXpress, globally, run various Gives Back campaigns, with franchisees visiting a charity and practically helping in any way they can. “This is the first time InXpress have run this type of campaign here in the UK,” explains Jon White, InXpress CEO. “Having seen how well the initiative has done in other countries, we were inspired by their successes through volunteering as a network.” Deafconnect is a charity which supports the deaf and hard of hearing in Northampton to live independently. Joanna Steer, Deafconnect CEO explains, “We took over the community centre about five years ago from the Council. The idea being this would help with our long-term sustainability. The 14 people who turned up from InXpress, have given us a massive boost, and helped us to finish work we have struggled to do on our own, like decorating the rooms, and clearing the gardens.” InXpress regularly raise funds for good causes but wanted to donate their time too. They approached the Daventry Volunteer Centre, who put them in touch with Deafconnect. Volunteers from InXpress Preston, Birmingham North West, Birmingham North, Guildford, Reading and Banbury worked hard to clear the outside of the Community Centre, including removing vine weed, and painting some of the communal rooms. Jon led by example, alongside his team, and put his painting skills to good use, “It was a lot of hard work, but worth making such an important contribution to an inspiring charity, on a practical level,” he says. “It was great to see so many of our franchisees taking time away from the office, and volunteering to help the Gives Back campaign. It looks like we will have had a positive impact for the future of Deafconnect in the local community.” Joanna agrees, “It has been a fantastic opportunity to work with big companies, such as yourselves. I look forward to building a relationship with you for future projects. Thank you.”
On Wednesday 5th September, InXpress Head Office staff were joined by some of their franchisee network at Northampton DeafConnect. An army of 14 volunteers met in Northampton, the day before the InXpress Sales Conference, to offer their support to a charity helping people in their local community.
InXpress, globally, run various Gives Back campaigns, with franchisees visiting a charity and practically helping in any way they can. “This is the first time InXpress have run this type of campaign here in the UK,” explains Jon White, InXpress CEO. “Having seen how well the initiative has done in other countries, we were inspired by their successes through volunteering as a network.”
Deafconnect is a charity which supports the deaf and hard of hearing in Northampton to live independently. Joanna Steer, Deafconnect CEO explains, “We took over the community centre about five years ago from the Council. The idea being this would help with our long-term sustainability. The 14 people who turned up from InXpress, have given us a massive boost, and helped us to finish work we have struggled to do on our own, like decorating the rooms, and clearing the gardens.”
InXpress regularly raise funds for good causes but wanted to donate their time too. They approached the Daventry Volunteer Centre, who put them in touch with Deafconnect.
Volunteers from InXpress Preston, Birmingham North West, Birmingham North, Guildford, Reading and Banbury worked hard to clear the outside of the Community Centre, including removing vine weed, and painting some of the communal rooms.
Jon led by example, alongside his team, and put his painting skills to good use, “It was a lot of hard work, but worth making such an important contribution to an inspiring charity, on a practical level,” he says. “It was great to see so many of our franchisees taking time away from the office, and volunteering to help the Gives Back campaign. It looks like we will have had a positive impact for the future of Deafconnect in the local community.”
Joanna agrees, “It has been a fantastic opportunity to work with big companies, such as yourselves. I look forward to building a relationship with you for future projects. Thank you.”
Winning the Network Contribution Franchisee Award, at this year’s bfa awards, means a lot to Neil Hatt. He’s InXpress’ biggest supporter and believes the win was not only for him but for the entire InXpress network. Neil Hatt, of InXpress Birmingham South, has a lot to be happy about. On 28th June 2018, he walked away with the bfa’s Network Contribution Award, an accolade very close to his heart. “It wasn’t just me really wanting to bring it home for InXpress, they really wanted this too,” he says. “The bfa have recognised what we do, it’ll be helpful for people who are thinking of joining InXpress and perhaps need some reassurance.” Neil’s passion for the InXpress network and his ‘team first’ attitude made him an incredibly strong contender for this year’s award, “I really believe in InXpress. It’s given me so much. To be recognised for giving back to them was important, as is helping other people realise the strength of InXpress. It was important I bought it home for us.” Neil bought his InXpress franchise in 2006 and hasn’t looked back since, “I think franchising suits me so well because I have a big fear of failure. I think to be a true entrepreneur you’ve got to have no fear. Whereas with franchising, you’re always trying to get better but if you stay within the system then it works, so I can be successful within the framework.” The determination to make his franchise successful has definitely paid off. The anticipation before receiving an award can be painful, not least if you’re determined to win on behalf of your entire network. “I had the standard nerves anyone gets when you’re up for an award. You’re always nervous because you’ve put time and effort in and you always want to have a win. Adam Thompson, the UK and Europe CEO said to me, ‘with an award you always try to act cool, almost like it doesn’t matter if you win. But secretly you really want to win’. I turned to him and replied, ‘there’s no secret about it, I want to win!’” Of course, with any award win comes the anxiety of accepting the award, added to this was the fact Sir Chris Hoy was presenting it! “When I meet someone with a high level of success and achievement, it makes me feel like a little kid again. Not so much intimidating, but respectful. It does make me feel admiration, like a child looking up at your dad. He can do no wrong, he’s a superhero. Even though I’ll be 40 in August, I still felt a sense of awe. Meeting people like Sir Chris, who are at the top in their field, is really humbling and inspiring.” The reaction from his fellow franchisees and the global network has been overwhelming for Neil. Members of the InXpress global network from Australia, USA and Vietnam have all contacted him to commend him. From email to LinkedIn, Neil has been inundated with messages of support and congratulations, “When something like this happens, you realise the global reach of InXpress. Whilst the bfa is a UK based organisation, it generates a knock-on effect globally. This is another award for the system. It was superb achievement!” So, what does this award win mean for the future of Neil’s InXpress franchise? “I’m helping Ben Kirby with Franchise Sales, so winning this award is going to be something I can talk about to potential franchisees. InXpress won the bfa’s Innovation award last year and now we’ve added the Network Contribution award to our collection. It means I can talk about how the network works, how we contribute and what we do as a system. This award provides us with the evidence to back it what I am saying.” But, as humble as ever, Neil continues to stress, it’s not just about him, “It really isn’t just me who won. With so many people committed to InXpress, everyone contributes, everyone wants to help.”
Winning the Network Contribution Franchisee Award, at this year’s bfa awards, means a lot to Neil Hatt. He’s InXpress’ biggest supporter and believes the win was not only for him but for the entire InXpress network.
Neil Hatt, of InXpress Birmingham South, has a lot to be happy about. On 28th June 2018, he walked away with the bfa’s Network Contribution Award, an accolade very close to his heart. “It wasn’t just me really wanting to bring it home for InXpress, they really wanted this too,” he says. “The bfa have recognised what we do, it’ll be helpful for people who are thinking of joining InXpress and perhaps need some reassurance.”
Neil’s passion for the InXpress network and his ‘team first’ attitude made him an incredibly strong contender for this year’s award, “I really believe in InXpress. It’s given me so much. To be recognised for giving back to them was important, as is helping other people realise the strength of InXpress. It was important I bought it home for us.”
Neil bought his InXpress franchise in 2006 and hasn’t looked back since, “I think franchising suits me so well because I have a big fear of failure. I think to be a true entrepreneur you’ve got to have no fear. Whereas with franchising, you’re always trying to get better but if you stay within the system then it works, so I can be successful within the framework.” The determination to make his franchise successful has definitely paid off.
The anticipation before receiving an award can be painful, not least if you’re determined to win on behalf of your entire network. “I had the standard nerves anyone gets when you’re up for an award. You’re always nervous because you’ve put time and effort in and you always want to have a win. Adam Thompson, the UK and Europe CEO said to me, ‘with an award you always try to act cool, almost like it doesn’t matter if you win. But secretly you really want to win’. I turned to him and replied, ‘there’s no secret about it, I want to win!’”
Of course, with any award win comes the anxiety of accepting the award, added to this was the fact Sir Chris Hoy was presenting it! “When I meet someone with a high level of success and achievement, it makes me feel like a little kid again. Not so much intimidating, but respectful. It does make me feel admiration, like a child looking up at your dad. He can do no wrong, he’s a superhero. Even though I’ll be 40 in August, I still felt a sense of awe. Meeting people like Sir Chris, who are at the top in their field, is really humbling and inspiring.”
The reaction from his fellow franchisees and the global network has been overwhelming for Neil. Members of the InXpress global network from Australia, USA and Vietnam have all contacted him to commend him. From email to LinkedIn, Neil has been inundated with messages of support and congratulations, “When something like this happens, you realise the global reach of InXpress. Whilst the bfa is a UK based organisation, it generates a knock-on effect globally. This is another award for the system. It was superb achievement!”
So, what does this award win mean for the future of Neil’s InXpress franchise? “I’m helping Ben Kirby with Franchise Sales, so winning this award is going to be something I can talk about to potential franchisees. InXpress won the bfa’s Innovation award last year and now we’ve added the Network Contribution award to our collection. It means I can talk about how the network works, how we contribute and what we do as a system. This award provides us with the evidence to back it what I am saying.”
But, as humble as ever, Neil continues to stress, it’s not just about him, “It really isn’t just me who won. With so many people committed to InXpress, everyone contributes, everyone wants to help.”
InXpress, one of the world’s largest franchisors of worldwide express parcel delivery and transportation services, have experienced a strong start to the year, having just recruited four new Country Managers to help InXpress Global develop and expand operations further.
This is a very exciting time for InXpress globally, as their rapid but stable growth continues with the expansion of operations in Hong Kong, France, Australia and Germany.
Based in Hong Kong, France, Australia & New Zealand and Germany, each Country Manager brings with them a wealth of experience of franchise business development, and we are excited about how this will take shape in the coming months and years!
As InXpress Global CEO, Mark Taylor says, “We are extremely excited about our new Country Managers in each of these countries. They collectively have over 100 years of franchising and logistics experience and are already increasing both our footprint and the top line sales of our business. We were patient in undertaking an extensive global search for the industry’s best candidates to run our operations in each country and we feel we have landed the cream of the top talent.”
Rebecca had an amazing 2017, full of great successes with her franchise business, and fundraising for EYESeeMe. Being announced as one of the finalist for the NatWest EWIF Award for Inspirational Woman of The Year 2018, sponsored by What Franchise, tops off an incredible year. Passionate about people As a self-confessed humanitarian, Rebecca is motivated by people and the desire for them to reach their goals. Everything Rebecca does, her heart and soul are immersed in. This worked well for her business, as she focused on developing the attention to customer service that InXpress are known for. It also meant she was a firm advocate and supporter of the ‘InXpress Gives Back’ initiative, where franchisees are encouraged to find ways to give back to people in their community, or on a more global level. Inspired by a documentary about women and children born into poverty, Rebecca wanted to make a difference. The growth of her InXpress business, particularly over the last few years, has allowed her to dedicate more of her time to helping others, and so the idea of a new charity was formulated with the aim of helping to educate children, and provide essential healthcare for them and women in the poorest, most rural places. Rebecca introduced EYESeeMe to the InXpress network, and the franchisees supported her from the offset. Creating a ‘Penny per Shipment’ campaign: InXpress pledged to donate 1p from every shipment booked through every franchise, through November. The total raised was over £2,000, enough to support 71 children with an education in Thailand! Using compassion to reach her goals Rebecca is an incredibly hardworking and compassionate person who is supported extensively by her InXpress Hull staff. They give her the confidence to enable her to help others. Rebecca says, “I am very blessed. I want to inspire the InXpress network both on how they run their businesses, but also about how we can be more practical with the ways we give back to the community.” Huge congratulations, and good luck Rebecca – you’re a true inspiration!
Rebecca had an amazing 2017, full of great successes with her franchise business, and fundraising for EYESeeMe. Being announced as one of the finalist for the NatWest EWIF Award for Inspirational Woman of The Year 2018, sponsored by What Franchise, tops off an incredible year.
Passionate about people
As a self-confessed humanitarian, Rebecca is motivated by people and the desire for them to reach their goals. Everything Rebecca does, her heart and soul are immersed in. This worked well for her business, as she focused on developing the attention to customer service that InXpress are known for.
It also meant she was a firm advocate and supporter of the ‘InXpress Gives Back’ initiative, where franchisees are encouraged to find ways to give back to people in their community, or on a more global level.
Inspired by a documentary about women and children born into poverty, Rebecca wanted to make a difference. The growth of her InXpress business, particularly over the last few years, has allowed her to dedicate more of her time to helping others, and so the idea of a new charity was formulated with the aim of helping to educate children, and provide essential healthcare for them and women in the poorest, most rural places.
Rebecca introduced EYESeeMe to the InXpress network, and the franchisees supported her from the offset. Creating a ‘Penny per Shipment’ campaign: InXpress pledged to donate 1p from every shipment booked through every franchise, through November. The total raised was over £2,000, enough to support 71 children with an education in Thailand!
Using compassion to reach her goals
Rebecca is an incredibly hardworking and compassionate person who is supported extensively by her InXpress Hull staff. They give her the confidence to enable her to help others. Rebecca says, “I am very blessed. I want to inspire the InXpress network both on how they run their businesses, but also about how we can be more practical with the ways we give back to the community.”
Huge congratulations, and good luck Rebecca – you’re a true inspiration!
The British Franchise Association (bfa) has been supporting the franchise industry for over 40 years. Their annual awards event is a fiercely competitive and hotly contended part of the franchise industry’s year. This year, InXpress UK nominated their Birmingham South franchisee, Neil Hatt, for his outstanding contribution to the InXpress network. So, it with pleasure we can announce Neil has been shortlisted by the bfa for this year’s Franchisee Network Contribution award! As a franchise, we are so appreciative of all he has achieved for his own business, as well as for the wider network – he regularly mentors and inspires other franchisees within the InXpress family to achieve greatness for themselves. “In 2006, when I started InXpress Birmingham South,” Neil says. “I was determined to build a profitable business! I worked hard and based on my profit margins, I currently rank in the top five InXpress UK franchises, and #12 in the top 20 InXpress Global franchises. I have certainly achieved what I set out to do!” Investing in others Neil isn’t just satisfied with achieving great results for his own business, he also relishes the opportunity to invest in other people and see them elevated above mediocre. For example, not only does Neil achieve Top Gun status for his business, he also has helped two of his mentees – new InXpress business owners – to also reach the InXpress Top Guns list! The Top Guns list is reserved for the top five franchisees, based on either being the highest margin-producing, or fastest growing franchises for the year. “Having been nominated by InXpress for the bfa franchisee award was, in itself an honour,” Neil says. “But having been shortlisted by the bfa, for what I do naturally… I am speechless! It is such an achievement, as I know there are some amazing franchisees right across the industry, who would be contributing to their own networks.” Melanie Spencer, Head of Global Marketing for InXpress applauds Neil’s success, “Neil really has a willingness to help the network, his attitude towards InXpress and how he runs his business is commendable. We are so proud of him and will be keeping all fingers and toes crossed on the night of the awards, for Neil. He is already a winner in our eyes, though.”
The British Franchise Association (bfa) has been supporting the franchise industry for over 40 years. Their annual awards event is a fiercely competitive and hotly contended part of the franchise industry’s year. This year, InXpress UK nominated their Birmingham South franchisee, Neil Hatt, for his outstanding contribution to the InXpress network.
So, it with pleasure we can announce Neil has been shortlisted by the bfa for this year’s Franchisee Network Contribution award! As a franchise, we are so appreciative of all he has achieved for his own business, as well as for the wider network – he regularly mentors and inspires other franchisees within the InXpress family to achieve greatness for themselves.
“In 2006, when I started InXpress Birmingham South,” Neil says. “I was determined to build a profitable business! I worked hard and based on my profit margins, I currently rank in the top five InXpress UK franchises, and #12 in the top 20 InXpress Global franchises. I have certainly achieved what I set out to do!”
Investing in others
Neil isn’t just satisfied with achieving great results for his own business, he also relishes the opportunity to invest in other people and see them elevated above mediocre.
For example, not only does Neil achieve Top Gun status for his business, he also has helped two of his mentees – new InXpress business owners – to also reach the InXpress Top Guns list! The Top Guns list is reserved for the top five franchisees, based on either being the highest margin-producing, or fastest growing franchises for the year.
“Having been nominated by InXpress for the bfa franchisee award was, in itself an honour,” Neil says. “But having been shortlisted by the bfa, for what I do naturally… I am speechless! It is such an achievement, as I know there are some amazing franchisees right across the industry, who would be contributing to their own networks.”
Melanie Spencer, Head of Global Marketing for InXpress applauds Neil’s success, “Neil really has a willingness to help the network, his attitude towards InXpress and how he runs his business is commendable. We are so proud of him and will be keeping all fingers and toes crossed on the night of the awards, for Neil. He is already a winner in our eyes, though.”
