Sylvian Care Southampton Celebrates a "Good" CQC Rating Across All Inspection Areas

We are delighted to announce that Sylvian Care Southampton has been awarded a ‘Good’ rating by the Care Quality Commission (CQC), achieving ‘Good’ in all five inspection categories: Safe, Effective, Caring, Responsive, and Well-Led.

This achievement reflects the branch’s unwavering dedication to delivering compassionate, person-centred home care that families can trust.

What This Achievement Means for Local Families

The CQC is the independent regulator of health and social care in England. Their ratings offer essential reassurance to families searching for trustworthy, high-quality home care.

A ‘Good’ rating across the board demonstrates that Sylvian Care Southampton:

• Provides consistently safe care - Care professionals follow robust safety procedures, safeguarding protocols, and medication management processes.
• Supports people effectively - Staff receive extensive training and work with clients and families to tailor care plans to individual needs.
• Delivers genuinely caring support - Inspectors noted that people felt respected, listened to, and treated with dignity—values at the heart of our service.
• Responds quickly to changing needs - The team ensures care plans remain flexible and reflective of each person’s evolving circumstances.
• Is well-led and well-managed - Leaders provide strong oversight, maintain excellent communication, and foster a supportive, positive environment for both staff and clients.

A Message From Our CEO

Our CEO Cristina Grancea shared her pride in the Southampton team for this fantastic result:

“We are incredibly proud of our Southampton team for achieving a ‘Good’ rating across all CQC categories. This result reflects their dedication, compassion, and unwavering commitment to delivering safe, person-centred care for every individual we support. Families in Southampton place a huge amount of trust in us, and this rating is a testament to the exceptional standards our team upholds every single day.” — Cristina Grancea, CEO of Sylvian Care

A Reflection of Our Values

At Sylvian Care, we believe exceptional home care relies on three pillars: dignity, compassion, and consistency. The Southampton team exemplifies these ideals every day, and this CQC rating is a well-deserved recognition of their commitment to helping people live independently, safely, and happily at home.

Whether supporting older adults, individuals with complex needs, or those simply looking for a little extra help day-to-day, the Southampton team continues to make a meaningful difference in the lives of local families.

Looking Ahead

As the branch celebrates this milestone, the team remains focused on continuous improvement—listening to clients, enhancing training, and building even stronger community partnerships. Their goal is not only to maintain this high standard of care but to continue striving for excellence in everything they do.

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