Home care franchise Home Instead is delighted to be shortlisted for three prestigious national awards at this year’s LaingBuisson Awards which recognise outstanding achievement and excellence within the health and social care sectors. Home Instead has been named a finalist in the Homecare category which recognises ‘excellence in the provision of personal care or healthcare in the home setting’. They are also shortlisted in the Public Private Partnership category. This was for the innovative collaboration between their local franchise offices in Exeter & East Devon and Cheltenham which was developed to reduce falls-related hospital admissions. They are also particularly proud to be shortlisted in a special category, introduced this year, for ‘Outstanding response to Covid in social care’. This category looks to celebrate examples of strong culture delivering better care, excellent communication, early responses, adapting to and overcoming challenges during the pandemic including the turnaround of a challenging situation in social care. The awards received over 400 entries and Home Instead is honoured to have been named as finalists in these categories. Martin Jones, CEO of Home Instead, said: “As ever, these nominations bear testament to our commitment to delivering outstanding care and the pursuit of our company mission which is to change the face of ageing. “We have a passionate national office team, an amazing network of over 217 franchise owners, dedicated key players and compassionate CAREGivers, all of whom share our vision and values and who, as a result, provide truly exceptional care. “My thanks go to them for the work they do – these awards would really not be possible without their efforts.”
Home care franchise Home Instead is delighted to be shortlisted for three prestigious national awards at this year’s LaingBuisson Awards which recognise outstanding achievement and excellence within the health and social care sectors.
Home Instead has been named a finalist in the Homecare category which recognises ‘excellence in the provision of personal care or healthcare in the home setting’. They are also shortlisted in the Public Private Partnership category. This was for the innovative collaboration between their local franchise offices in Exeter & East Devon and Cheltenham which was developed to reduce falls-related hospital admissions.
They are also particularly proud to be shortlisted in a special category, introduced this year, for ‘Outstanding response to Covid in social care’. This category looks to celebrate examples of strong culture delivering better care, excellent communication, early responses, adapting to and overcoming challenges during the pandemic including the turnaround of a challenging situation in social care.
The awards received over 400 entries and Home Instead is honoured to have been named as finalists in these categories.
Martin Jones, CEO of Home Instead, said: “As ever, these nominations bear testament to our commitment to delivering outstanding care and the pursuit of our company mission which is to change the face of ageing.
“We have a passionate national office team, an amazing network of over 217 franchise owners, dedicated key players and compassionate CAREGivers, all of whom share our vision and values and who, as a result, provide truly exceptional care.
“My thanks go to them for the work they do – these awards would really not be possible without their efforts.”
Leading franchise, Home Instead Senior Care is pleased to announce that they are partnering with the University of York to launch a new three-year programme of high impact research into home care for older people. As part of the research programme the University is currently looking to recruit a research fellow to lead the social science study. Areas for research will include person-centred home care, dementia, and the home care workforce. Working with Home Instead care teams across their 215 franchise offices in the UK, the programme will build an evidence base around home care, evaluating what works best and shaping the future of personalised social care for older people. The research will draw upon the expertise of the University’s Social Policy Research Unit and Home Instead’s unrivalled experience as a major provider of home care in the UK and internationally. Together, the organisations hope to contribute to national debate and policy around older people’s health and wellbeing and improve social care for everyone. Mark Laing, Director of Innovation at Home Instead who has been heading up the project comments, “The home care sector is constantly growing and evolving. Particularly in a post-pandemic world we have seen the vitally important role that being cared for in your own home environment can make in the quality of care provided to our vulnerable seniors. “The three-year research partnership will provide the social care sector with an evidence-based view of homecare, helping to shape what home care looks like in the future. It will also inform the national debate on supporting seniors and forms part of our continued commitment to invest in the future of home care innovation.” Lead researcher at the University of York, Professor Bryony Beresford said, “Health and social care are equally important to the wellbeing and quality of life of older people. Covid-19 has highlighted for all of us the critical role of social care in the lives of many older people - those living in their own homes and in care homes. “Recruitment for a Home Instead Research Fellow to build the research programme is now underway, and we are excited to begin working with Home Instead to develop a programme of research on home care grounded in the priorities of older people and the sector”.
Leading franchise, Home Instead Senior Care is pleased to announce that they are partnering with the University of York to launch a new three-year programme of high impact research into home care for older people. As part of the research programme the University is currently looking to recruit a research fellow to lead the social science study.
Areas for research will include person-centred home care, dementia, and the home care workforce. Working with Home Instead care teams across their 215 franchise offices in the UK, the programme will build an evidence base around home care, evaluating what works best and shaping the future of personalised social care for older people.
The research will draw upon the expertise of the University’s Social Policy Research Unit and Home Instead’s unrivalled experience as a major provider of home care in the UK and internationally. Together, the organisations hope to contribute to national debate and policy around older people’s health and wellbeing and improve social care for everyone.
Mark Laing, Director of Innovation at Home Instead who has been heading up the project comments, “The home care sector is constantly growing and evolving. Particularly in a post-pandemic world we have seen the vitally important role that being cared for in your own home environment can make in the quality of care provided to our vulnerable seniors.
“The three-year research partnership will provide the social care sector with an evidence-based view of homecare, helping to shape what home care looks like in the future. It will also inform the national debate on supporting seniors and forms part of our continued commitment to invest in the future of home care innovation.”
Lead researcher at the University of York, Professor Bryony Beresford said, “Health and social care are equally important to the wellbeing and quality of life of older people. Covid-19 has highlighted for all of us the critical role of social care in the lives of many older people - those living in their own homes and in care homes.
“Recruitment for a Home Instead Research Fellow to build the research programme is now underway, and we are excited to begin working with Home Instead to develop a programme of research on home care grounded in the priorities of older people and the sector”.
Home Instead is proud to announce that they are a finalist in the bfa HSBC British Franchise ‘Franchisor of the Year’ award, which is considered the ultimate award in UK Franchising. The in-home care franchise company are amongst 6 franchisors to have made it to the finals in the Franchisor of the Year category. Judges were looking for ethical companies with strategies that stand out from the crowd; those that are going above and beyond and can convey this along with substantial evidence to support positive impact. Ruth Brown, Business Development Director commented, “Being a finalist in this award means such a lot as it also acknowledges our contribution to the care sector. Caring is at the heart of everything we do at Home Instead, for our national office, franchise owners, their teams and of course our wonderful clients. She continued, “Our aim is to have an ethical business in every respect. From the person-centred care delivered to our clients to the mutual respect between our teams all working together for the greater good.” Pip Wilkins QFP, CEO of the British Franchising Association, congratulated the in-home care providers, “Home Instead Senior Care has always had an excellent reputation in the industry. In the past 12 months, it has also taken the decision to offer basic medical care for its clients in a move to give a better quality of life for the elderly and increase lifespan.” Head of Franchising at HSBC, Andrew Brattesani said, “As well as delivering outstanding care, the franchisor also focuses heavily on the wellbeing of the franchisees and CAREGivers. Developing the ‘HISC Franchise Journey’, this details the support a franchisee requires from a self-developmental perspective and has been very successful.” The winners will be announced at the bfa HSBC British Franchise Awards, to be held at the Vox, Birmingham, on November 30.
Home Instead is proud to announce that they are a finalist in the bfa HSBC British Franchise ‘Franchisor of the Year’ award, which is considered the ultimate award in UK Franchising.
The in-home care franchise company are amongst 6 franchisors to have made it to the finals in the Franchisor of the Year category.
Judges were looking for ethical companies with strategies that stand out from the crowd; those that are going above and beyond and can convey this along with substantial evidence to support positive impact.
Ruth Brown, Business Development Director commented, “Being a finalist in this award means such a lot as it also acknowledges our contribution to the care sector. Caring is at the heart of everything we do at Home Instead, for our national office, franchise owners, their teams and of course our wonderful clients.
She continued, “Our aim is to have an ethical business in every respect. From the person-centred care delivered to our clients to the mutual respect between our teams all working together for the greater good.”
Pip Wilkins QFP, CEO of the British Franchising Association, congratulated the in-home care providers, “Home Instead Senior Care has always had an excellent reputation in the industry. In the past 12 months, it has also taken the decision to offer basic medical care for its clients in a move to give a better quality of life for the elderly and increase lifespan.”
Head of Franchising at HSBC, Andrew Brattesani said, “As well as delivering outstanding care, the franchisor also focuses heavily on the wellbeing of the franchisees and CAREGivers. Developing the ‘HISC Franchise Journey’, this details the support a franchisee requires from a self-developmental perspective and has been very successful.”
The winners will be announced at the bfa HSBC British Franchise Awards, to be held at the Vox, Birmingham, on November 30.
9am – 12.30pm Friday 7th August
Home Instead is hosting a Virtual Discovery Day to give you an insight into franchising and how it could provide you with a rewarding and successful change of career.
You will have the opportunity to meet and put questions to Ruth Brown, Business Development Director, Home Instead, as well as partners across key support functions. Speakers include Ken Braddock, HSBC, Laura Harvey-Smith, bfa, Director of Education & Training, Diana Stephenson, Calvin Marketing and Karen Dakin, Head of People, Home Instead.
Home Instead Senior Care franchise has pioneered relationship-led home care services allowing seniors to remain in their own homes for as long as possible.
Home Instead is a management franchise, so care experience isn’t necessary, but being caring and compassionate with good people and management skills are important to being successful.
Their success has been achieved by people like you that follow their proven system to deliver outstanding care in their local communities. There are over 215 Home Instead franchise businesses in the UK and over 1,200 franchises worldwide.
If you’re interested in joining a network that is leading the way, please register your interest by filling in the form here mentioning the discover day in the notes. You will receive a link to the video call plus you will receive a pre-Discovery Day pack including the ability to submit questions.
We are proud to once again be the most recommended home care company in the Top 20 Home Care Groups award winners in the UK. This is praise indeed as it is based directly on the reviews from the most important people, the wonderful clients we care for. Overall, 50 Home Instead franchise offices were featured in the regional Top 20 Home Care Providers regional awards. Review website Homecare.co.uk is the Trip Advisor of the home care industry. The independent site lists all registered UK home care providers and publishes verified pieces of independent feedback. The awards are based on over 14,000 reviews by clients, family and friends. The exceptional reviews covered multiple areas, including staff, care/support, management, being ‘treated with dignity’, value for money and overall standard. Reviews from across the UK showed high levels of confidence and praise for Home Instead. Glowing reviews included: “If you want an outstanding team of CAREGivers to look after your loved one, then look no further than Home Instead. They looked after my relative for over 2-years and went above and beyond in every respect of her care.” Another review said: “We feel very privileged to have had such a dedicated and loving team taking care of our relative.” Martin Jones, CEO of Home Instead Senior Care UK, said, “Our CAREGivers provide outstanding care to our clients every single day to help them to continue living in their own homes and this award is a tribute to their dedication and hard work. Our franchise network is truly exceptional.” Amanda Hopkins, reviews manager of Homecare.co.uk, said: “People are living longer with more complex conditions, so home care providers, which offer compassionate, personalised care to people living in their own homes are becoming increasingly crucial in today’s society. “Home Instead Senior Care has proved that it provides a high standard of care and we’d like to congratulate it on being a top home care group it’s a real achievement.”
We are proud to once again be the most recommended home care company in the Top 20 Home Care Groups award winners in the UK. This is praise indeed as it is based directly on the reviews from the most important people, the wonderful clients we care for.
Overall, 50 Home Instead franchise offices were featured in the regional Top 20 Home Care Providers regional awards.
Review website Homecare.co.uk is the Trip Advisor of the home care industry. The independent site lists all registered UK home care providers and publishes verified pieces of independent feedback. The awards are based on over 14,000 reviews by clients, family and friends.
The exceptional reviews covered multiple areas, including staff, care/support, management, being ‘treated with dignity’, value for money and overall standard. Reviews from across the UK showed high levels of confidence and praise for Home Instead.
Glowing reviews included: “If you want an outstanding team of CAREGivers to look after your loved one, then look no further than Home Instead. They looked after my relative for over 2-years and went above and beyond in every respect of her care.”
Another review said: “We feel very privileged to have had such a dedicated and loving team taking care of our relative.”
Martin Jones, CEO of Home Instead Senior Care UK, said, “Our CAREGivers provide outstanding care to our clients every single day to help them to continue living in their own homes and this award is a tribute to their dedication and hard work. Our franchise network is truly exceptional.”
Amanda Hopkins, reviews manager of Homecare.co.uk, said: “People are living longer with more complex conditions, so home care providers, which offer compassionate, personalised care to people living in their own homes are becoming increasingly crucial in today’s society.
“Home Instead Senior Care has proved that it provides a high standard of care and we’d like to congratulate it on being a top home care group it’s a real achievement.”
(Photo Taken in 2019) In a move which signals the intention of leading franchise Home Instead Senior Care to extend their ‘live-in’ care offering they have acquired Supercarers, a care introductory business, to enable more older people to be cared for at home. The strategic move is in response to the changing needs of elderly clients who are looking for live-in care as an alternative to care homes. It will allow their network of over 215 franchise offices to provide around the clock care in a person’s home. Home Instead CEO, Martin Jones, said: “Home is the place people feel happiest and most secure and our services can support that – we know from our research that 98% of over 65s say it’s important to them that they stay living independently in their own home. “Acquiring the SuperCarers business is an exciting development for us and will allow us to build on our home care offer to support even more people at home for longer. This can be from early stage care, which might only involve using technology to stay in touch with an older person to ensure they are safe, right through to more support around personal care, home help, and then eventually live-in care and palliative care.” The SuperCarers operation will be implemented into the quality Home Instead Senior Care model in the coming months. Adam Pike of SuperCarers said: “Home Instead Senior Care is incredibly well respected in the home care market and we were delighted with the opportunity to join forces to support even more older people to receive the care they so deserve at home and look forward to working with the team at Home Instead to achieve this.” Home Instead was established in the UK 15 years ago and in this time has grown to 215 franchise offices with 10,000 CAREGivers looking after 15,000 elderly clients every day. As a national home care provider it specialises in providing care and companionship in the home for older people. It also delivers specialist dementia care plus live-in care, end-of-life and respite care.
(Photo Taken in 2019)
In a move which signals the intention of leading franchise Home Instead Senior Care to extend their ‘live-in’ care offering they have acquired Supercarers, a care introductory business, to enable more older people to be cared for at home.
The strategic move is in response to the changing needs of elderly clients who are looking for live-in care as an alternative to care homes. It will allow their network of over 215 franchise offices to provide around the clock care in a person’s home.
Home Instead CEO, Martin Jones, said: “Home is the place people feel happiest and most secure and our services can support that – we know from our research that 98% of over 65s say it’s important to them that they stay living independently in their own home.
“Acquiring the SuperCarers business is an exciting development for us and will allow us to build on our home care offer to support even more people at home for longer. This can be from early stage care, which might only involve using technology to stay in touch with an older person to ensure they are safe, right through to more support around personal care, home help, and then eventually live-in care and palliative care.”
The SuperCarers operation will be implemented into the quality Home Instead Senior Care model in the coming months.
Adam Pike of SuperCarers said: “Home Instead Senior Care is incredibly well respected in the home care market and we were delighted with the opportunity to join forces to support even more older people to receive the care they so deserve at home and look forward to working with the team at Home Instead to achieve this.”
Home Instead was established in the UK 15 years ago and in this time has grown to 215 franchise offices with 10,000 CAREGivers looking after 15,000 elderly clients every day. As a national home care provider it specialises in providing care and companionship in the home for older people. It also delivers specialist dementia care plus live-in care, end-of-life and respite care.
Home Instead Senior Care are holding a Virtual Discovery Day, hosted by the BFA’s Laura Harvey-Smith, to find out what makes owning a Home Instead franchise so special.
Thursday 11th June 9am – 12.30pm
You will have the opportunity to meet and put questions to our Business Development Director, Ruth Brown as well as our partners across key support functions.
9.00am Introduction Laura Harvey-Smith, Director of Education & Training, bfa
9.10am Who is Home Instead? Ruth Brown, Business Development Director, Home Instead
9:40am Day in the life Imogen Clarke, Franchise Development Manager, Home Instead
10:10am The Brand and the Opportunities it Brings You Diana Stephenson, Managing Director, Calvin Marketing
10:40am BREAK
11:00am Managing a team Melanie Darlington, Senior HR consultant, Alcumus
11:20am The Support of a Global Franchisor Imogen Clarke, Franchise Development Manager, Home Instead
11:50am Funding Your Franchise Ken Braddock, Franchise Director, HSBC
12:20pm Next Steps Imogen Clarke, Franchise Development Manager, Home Instead
Register your interest by filling in the form at the bottom of the Home Instead Profile and you will receive a link to the video call plus you will receive a pre-Discovery Day pack including the ability to submit questions.
Register for the Discovery Day through the form here!
Join us and step inside the world of the No.1 home care franchise, Home Instead – we would love to see you.
Never before has being part of a national and, indeed, international business been so important as we have been able to share knowledge, learnings and best practice from not only a UK perspective but globally too.
Assuring the wellbeing of our franchisees and their teams sits at the heart of what we do at National Office and thank goodness for our wellbeing framework which was put in place last year in recognition of the fact that they are in the front line; looking after not only their clients but their CAREGivers too.
In terms of the pandemic, our National Office Covid Taskforce was formed back in March to ensure we were able to share the latest information and advice relating to the pandemic with our franchise network. Even before then, from January, we were updating the network each week.
Franchisees have benefited from a tremendous amount of additional support including FAQs updated as and when Government advice changed. We worked closely with our banking partners to ensure franchisees had access to advice. We also delivered a series of webinars relating to Government business support (in particular CBILS and furloughing). Our owners also had support relating to dealing with media enquiries and a marketing campaign to assist with CAREGiver recruitment was put in place including a repeat of our brand ad TV campaign.
PPE has been a challenge for the whole sector and we have procured PPE for offices via National Office as well as supporting our franchise owners to access what they need at a local level.
So, we have shared lots of ‘information’, but we’ve mixed it up with motivational and inspirational messaging too from the 60-strong team at National Office which has included video messages of thanks from our CEO, Martin Jones. See our 'Thank you CAREGivers' video
We’ve also had celebrity support who have shared video messages for our teams which has been lovely.
As with many businesses, we have found new ways of working, new ways of caring and, despite the horrific nature of this virus, have seen moments that make your heart sing.
Our network has come together to find ways to continue to provide exceptional care for our clients, CAREGivers have gone above and beyond and our franchise teams have displayed resilience, creativity and innovation in their approach to ensure Home Instead clients are still receiving quality care.
A huge thank you to all our teams for everything they are doing. We will come out of this stronger. Stay safe.
Ruth Brown, Director of Business Development
Leading franchise home care company Home Instead Senior Care were honoured to be selected as one of the care companies to participate in a video call with HRH, The Duke of Cambridge as our future king looked to speak directly to front line care workers about their experiences during Covid-19.
The once in a lifetime call was set up by the Care Workers Charity at Prince William’s request and Suraya Alvi, an amazing Senior CAREGiver who works at their Stockport franchise office, was selected to be on the call which was conducted on Zoom. The call included four other essential key workers from the care sector.
As well as wishing to hear first hand of what it’s been like to deliver care during the pandemic, the Prince was interested to learn how delivery of their service has changed and what the impact had been on wellbeing.
Speaking directly to Prince William about her experience of caring for older people throughout COVID-19, Suraya said: “The main thing we face is uncertainty from clients. We aim to reassure them that we will still provide the best level of care regardless of the pandemic.”
Suraya also spoke about the emotional turmoil it can bring for both clients and CAREGivers as the situation can be a strain both physically and mentally.
“The support from our office has been fantastic,” she said. “We have a support system at the office and wellbeing sessions, and you can always pick up the phone and chat to people. The office sends us thank you notes and leave gifts on our doorstep, it’s lovely. The main thing is keeping well emotionally, and it can be really tough.”
Ending the call, the Prince thanked all the care workers and their colleagues for the ‘fantastic job’ they were doing. “It’s hugely appreciated and acknowledged”.
Karolina Gerlich, executive director of the Care Workers Charity, which exists to support current and former care workers with one-off crisis grants and advice, added: “The call was a fantastic opportunity to shine a light on the amazing work of care workers and we really appreciate Suraya’s input from a home care point of view. HRH really took time to find out what it was like working in care, hear some of the challenges and recognise the important job our care workers do.”
Ruth Brown, Home Instead’s Business Development Director added, “We are honoured to have been selected to take part in the call. Suraya represented our brand and her 9,000 CAREGiver colleagues across the network so well.
“The pandemic has highlighted the invaluable contribution made by the many people working in social care.
“In making this call, The Duke of Cambridge is helping to raise awareness of the work we do whilst also sending a clear message about the importance of mental wellbeing.
We are immensely proud of all our franchise teams across the UK, who are providing such a vital service caring for our older generation.”
Franchise company Home Instead Senior Care is proud to be a project partner of SSAFA’s official VE Day 75th commemorative album. SSAFA, the Armed Forces is offering the nation free copies of the souvenir coffee-table book entitled VE Day 75, published by the SJH Group to mark the 75th anniversary of Victory in Europe Day. The special edition book is written by experts, including royal correspondent Robert Jobson, and is beautifully presented telling the story of VE Day. Included in the book is a wide selection of photographs from the day itself as, through its pages, it tells the story of the extraordinary events of May 8 1945. Lieutenant General Sir Andrew Gregory, Chief Executive of SSAFA, says: “Dealing with COVID-19 is again testing the resolve of the Nation, just as it was tested during the Second World War. While those on today’s frontline are different to 75 years ago, the population once more has pulled together to defeat a common enemy. As we celebrate VE Day 75, we should reflect on the values that allowed us to triumph against evil then, and which will help us deal with today’s threat – courage, selfless commitment and discipline. “This could be the last time that we will be able to celebrate a major VE Day anniversary with those who lived during the conflict; we must learn from their victory, never forget their sacrifices and be proud of our Nation today. That is their legacy.” The weekend of 8–10 May will see SSAFA publicise the anniversary and the publication VE Day 75 through print, digital and broadcast media. CEO of the SJH Group, Richard Freed, says, “The VE Day book is a celebration of the generation that gave so much to provide us with the relative peace and prosperity that we’ve enjoyed over the past 75 years. Working with SSAFA has really brought home the extraordinary people and events that made victory in Europe possible. It’s been a real privilege to be part of these celebrations and to provide complimentary copies of VE Day 75 to the Nation.” Speaking about the book, CEO of Home Instead UK, Martin Jones said, “We are delighted to be a patron of SSAFA’s official VE Day 75 commemorative album which documents an amazing day in the country’s history. “Caring for our older generation is so important, we recognise just how much they have done for us. Everyone at Home Instead national office, our franchise owners and their teams take enormous pride in supporting our clients each and every day.”
Franchise company Home Instead Senior Care is proud to be a project partner of SSAFA’s official VE Day 75th commemorative album.
SSAFA, the Armed Forces is offering the nation free copies of the souvenir coffee-table book entitled VE Day 75, published by the SJH Group to mark the 75th anniversary of Victory in Europe Day.
The special edition book is written by experts, including royal correspondent Robert Jobson, and is beautifully presented telling the story of VE Day.
Included in the book is a wide selection of photographs from the day itself as, through its pages, it tells the story of the extraordinary events of May 8 1945.
Lieutenant General Sir Andrew Gregory, Chief Executive of SSAFA, says: “Dealing with COVID-19 is again testing the resolve of the Nation, just as it was tested during the Second World War. While those on today’s frontline are different to 75 years ago, the population once more has pulled together to defeat a common enemy. As we celebrate VE Day 75, we should reflect on the values that allowed us to triumph against evil then, and which will help us deal with today’s threat – courage, selfless commitment and discipline.
“This could be the last time that we will be able to celebrate a major VE Day anniversary with those who lived during the conflict; we must learn from their victory, never forget their sacrifices and be proud of our Nation today. That is their legacy.”
The weekend of 8–10 May will see SSAFA publicise the anniversary and the publication VE Day 75 through print, digital and broadcast media. CEO of the SJH Group, Richard Freed, says, “The VE Day book is a celebration of the generation that gave so much to provide us with the relative peace and prosperity that we’ve enjoyed over the past 75 years. Working with SSAFA has really brought home the extraordinary people and events that made victory in Europe possible. It’s been a real privilege to be part of these celebrations and to provide complimentary copies of VE Day 75 to the Nation.”
Speaking about the book, CEO of Home Instead UK, Martin Jones said, “We are delighted to be a patron of SSAFA’s official VE Day 75 commemorative album which documents an amazing day in the country’s history.
“Caring for our older generation is so important, we recognise just how much they have done for us. Everyone at Home Instead national office, our franchise owners and their teams take enormous pride in supporting our clients each and every day.”
