Home care franchise, Home Instead Senior Care, has announced that two of its franchisees are finalists in the 2019 bfa HSBC Franchise Awards. Victoria Rigby, owner of the Epping Forest franchise office has been shortlisted in the Young Female Franchisee category and Simon White from Wetherby & North Leeds has been named as a finalist in the Business Transformation category. Victoria initially joined Home Instead Senior Care at their National Office in 2010 and loved the brand so much that she purchased her own franchise office in 2012 at the age of 27. She has gone on to build a really successful business with a turnover of £1.2m. Simon purchased his territory as a resale in 2016. He brought with him a wealth of commercial experience and was able to create significant change within the business in a short space of time. Monthly revenues have increased three-fold and the number of CAREGivers has increased from 29 to 73. Speaking about the two finalists, managing director of Home Instead, Martin Jones said, “Victoria and Simon are certainly deserving finalists in their respective categories. “They are each a great representation of what quality franchising looks like. They follow the model but have each made their businesses their own and are demonstrating amazing success. “As a network we are all really proud of them and wish them all the very best for the awards in June.”
Home care franchise, Home Instead Senior Care, has announced that two of its franchisees are finalists in the 2019 bfa HSBC Franchise Awards.
Victoria Rigby, owner of the Epping Forest franchise office has been shortlisted in the Young Female Franchisee category and Simon White from Wetherby & North Leeds has been named as a finalist in the Business Transformation category.
Victoria initially joined Home Instead Senior Care at their National Office in 2010 and loved the brand so much that she purchased her own franchise office in 2012 at the age of 27.
She has gone on to build a really successful business with a turnover of £1.2m.
Simon purchased his territory as a resale in 2016. He brought with him a wealth of commercial experience and was able to create significant change within the business in a short space of time. Monthly revenues have increased three-fold and the number of CAREGivers has increased from 29 to 73.
Speaking about the two finalists, managing director of Home Instead, Martin Jones said, “Victoria and Simon are certainly deserving finalists in their respective categories.
“They are each a great representation of what quality franchising looks like. They follow the model but have each made their businesses their own and are demonstrating amazing success.
“As a network we are all really proud of them and wish them all the very best for the awards in June.”
Home Instead Senior Care is pleased to announce that Ruth Brown, Head of Franchise Development, has been named the new Chair of the British Franchise Association’s (bfa) Northern Forum. The bfa hosts six member forums across the UK, with each forum chair forming part of the bfa’s wider governance structure. Each forum Chair also hosts three annual regional meetings in order to provide members with opportunities to network and share best practice. The bfa’s naming of Ruth Brown as Northern Forum Chair comes as a result of over 17 years’ hard work and dedication to the franchise sector. Ruth first entered franchising in 2002 after graduating from Manchester Metropolitan University. In 2006 she was appointed Franchise Recruitment Manager at Thorntons, where she was responsible for the growth of the Thorntons franchise network. She joined Home Instead Senior Care in 2010 as Head of Franchise Development and is also on the Senior Leadership Team. Over the last nine years she has recruited more than 180 franchisees into the Home Instead network for new territories as well as re-sales. Speaking about the announcement, Ruth said: “I’m delighted to be named Chair of the bfa’s Northern Forum. I’m passionate about franchising and I’ve seen first-hand the positive impact it can have on the lives of individuals, families and communities. “In my capacity as Chair I’ll have opportunities to engage with like-minded professionals who share my passion. Together we’ll be able to use our skills and experience to promote the excellent work of the bfa and engage other franchises for the benefit of the entire network.” Martin Jones, Managing Director of Home Instead Senior Care, said: “We’re delighted that the bfa has named Ruth as their Northern Forum Chair. She has had a tremendous impact on the franchise sector to date and brings a wealth of knowledge and expertise that other bfa members can benefit from. “Ruth is a true ambassador for franchising and I have no doubt that she will demonstrate the same passion, dedication and commitment in her capacity as Chair of the bfa Northern Forum as she does day in, day out at Home Instead.”
Home Instead Senior Care is pleased to announce that Ruth Brown, Head of Franchise Development, has been named the new Chair of the British Franchise Association’s (bfa) Northern Forum.
The bfa hosts six member forums across the UK, with each forum chair forming part of the bfa’s wider governance structure. Each forum Chair also hosts three annual regional meetings in order to provide members with opportunities to network and share best practice.
The bfa’s naming of Ruth Brown as Northern Forum Chair comes as a result of over 17 years’ hard work and dedication to the franchise sector. Ruth first entered franchising in 2002 after graduating from Manchester Metropolitan University.
In 2006 she was appointed Franchise Recruitment Manager at Thorntons, where she was responsible for the growth of the Thorntons franchise network.
She joined Home Instead Senior Care in 2010 as Head of Franchise Development and is also on the Senior Leadership Team. Over the last nine years she has recruited more than 180 franchisees into the Home Instead network for new territories as well as re-sales.
Speaking about the announcement, Ruth said: “I’m delighted to be named Chair of the bfa’s Northern Forum. I’m passionate about franchising and I’ve seen first-hand the positive impact it can have on the lives of individuals, families and communities.
“In my capacity as Chair I’ll have opportunities to engage with like-minded professionals who share my passion. Together we’ll be able to use our skills and experience to promote the excellent work of the bfa and engage other franchises for the benefit of the entire network.”
Martin Jones, Managing Director of Home Instead Senior Care, said: “We’re delighted that the bfa has named Ruth as their Northern Forum Chair. She has had a tremendous impact on the franchise sector to date and brings a wealth of knowledge and expertise that other bfa members can benefit from.
“Ruth is a true ambassador for franchising and I have no doubt that she will demonstrate the same passion, dedication and commitment in her capacity as Chair of the bfa Northern Forum as she does day in, day out at Home Instead.”
The Glasgow franchise of Home Instead Senior Care is celebrating after scooping a prestigious award at the Scottish and Asian Business Awards. Franchise owner Suhail Rehman was awarded the coveted title of ‘Franchise of the Year’ at a glittering ceremony held at the Crowne Plaza in Glasgow in recognition of the outstanding service delivered to clients across Scotland. Suhail comes from an engineering and business background. He has launched several technology companies and successfully managed global property investment funds. However, it was his voluntary experience in the care sector which introduced him to Home Instead and he joined in 2013. He was impressed with the unique business model and was aligned to the Home Instead values and approach: 1 hour visits, personally led care and how it is delivered. The Home Instead Senior Care network is made up of over 195 franchise offices who share a passion for making a difference to people’s lives. As well as providing a quality home care service, franchise owners enjoy working for themselves and building a successful business. Today the UK operation is widely recognised as the leading home care franchise business with more coveted outstanding ratings from the care sector’s regulatory body, the Care Quality Commission (CQC), than any other home care provider. The business awards, now in their 13th year, celebrate and recognise the achievements of the Scottish Asian business community and were attended by over 500 people. Categories this year were wide-ranging, honouring entrepreneurs and professionals across private, public and third sectors. Irfan Younis, CEO of Oceanic Consulting who organised the awards said: “We would like to congratulate all winners and finalists acknowledged in the Scottish Asian & Business Awards 2018 and give thanks to those hard-working and brilliant people who cement Asian culture and presence across all sectors of industry in Scotland.” Suhail commented: “We are absolutely delighted to have won this award and it is particularly gratifying to know that this was not just awarded on business performance, but that it was also based on our contribution to the local community”. The Scottish and Asian Business Award brings the total won by the Glasgow franchise to an impressive 5 over the past 12 months. Suhail explains: “It’s been a fantastic year for the Home Instead Care Glasgow Franchise. For the fourth year running we were recognised as Scotland’s top home care provider by the industry leading review website homecare.co.uk, additionally we were recognised as finalists in the Support Provider of the Year category at the Scottish Care Awards and we are also finalists at the East Renfrewshire Business Awards in the Small Business of the Year Category. Most recently, we were awarded a 4 Star Best Employer Award based on feedback from our office team and caregivers. “I’d like to thank them for all their hard work and commitment shown in providing the best possible care for older people in our area.”
The Glasgow franchise of Home Instead Senior Care is celebrating after scooping a prestigious award at the Scottish and Asian Business Awards.
Franchise owner Suhail Rehman was awarded the coveted title of ‘Franchise of the Year’ at a glittering ceremony held at the Crowne Plaza in Glasgow in recognition of the outstanding service delivered to clients across Scotland.
Suhail comes from an engineering and business background. He has launched several technology companies and successfully managed global property investment funds. However, it was his voluntary experience in the care sector which introduced him to Home Instead and he joined in 2013. He was impressed with the unique business model and was aligned to the Home Instead values and approach: 1 hour visits, personally led care and how it is delivered.
The Home Instead Senior Care network is made up of over 195 franchise offices who share a passion for making a difference to people’s lives. As well as providing a quality home care service, franchise owners enjoy working for themselves and building a successful business.
Today the UK operation is widely recognised as the leading home care franchise business with more coveted outstanding ratings from the care sector’s regulatory body, the Care Quality Commission (CQC), than any other home care provider.
The business awards, now in their 13th year, celebrate and recognise the achievements of the Scottish Asian business community and were attended by over 500 people. Categories this year were wide-ranging, honouring entrepreneurs and professionals across private, public and third sectors.
Irfan Younis, CEO of Oceanic Consulting who organised the awards said: “We would like to congratulate all winners and finalists acknowledged in the Scottish Asian & Business Awards 2018 and give thanks to those hard-working and brilliant people who cement Asian culture and presence across all sectors of industry in Scotland.”
Suhail commented: “We are absolutely delighted to have won this award and it is particularly gratifying to know that this was not just awarded on business performance, but that it was also based on our contribution to the local community”.
The Scottish and Asian Business Award brings the total won by the Glasgow franchise to an impressive 5 over the past 12 months.
Suhail explains: “It’s been a fantastic year for the Home Instead Care Glasgow Franchise. For the fourth year running we were recognised as Scotland’s top home care provider by the industry leading review website homecare.co.uk, additionally we were recognised as finalists in the Support Provider of the Year category at the Scottish Care Awards and we are also finalists at the East Renfrewshire Business Awards in the Small Business of the Year Category. Most recently, we were awarded a 4 Star Best Employer Award based on feedback from our office team and caregivers.
“I’d like to thank them for all their hard work and commitment shown in providing the best possible care for older people in our area.”
A couple from a banking background are Home Instead Senior Care’s latest franchise owners. Suki Dehal, a banking executive specialising in the franchise sector, and his wife Sonia, also from a banking background, have purchased the Walsall territory. Suki will remain at Lloyds Bank as Sonia launches the Home Instead brand in Walsall. The couple’s first contact with Home Instead Senior Care was two years ago, when Suki visited the UK national office in his role as a manager for Lloyds Bank. This role sees him helping potential franchisees secure funding and led him to develop a thorough understanding of the opportunities available in franchising. “From my first contact with Home Instead I could sense the passion for caring that was shared by everyone in the business,” said Suki “I could also see that the company filled a huge gap in the care market and I really wanted to get involved but the timing wasn’t quite right for us.” Both 28-years-old, Suki and Sonia Dehal have the ideal blend of skills, experience and motivation to make a success of a Home Instead franchise. Sonia, who qualified in Health Studies before going on to work in banking as a business manager, has personal experience of seeing family members struggle to care for elderly relatives. “My mum cared for my grandad and grandma at home, while also bringing up four children and working. I could see the strain it placed on her. We didn’t realise at that time that support was available. This service would have allowed my grandparents to remain independent and benefits the whole family.” Commenting on their decision to go into business together, Suki commented “In 2018 we decided that the time was right to buy a care franchise. “The Home Instead model is built on solid foundations and has a caring ethos that runs through the whole business. We spoke with a number of Home Instead owners and it was obvious that they were in care for the right reasons and really put people first. “I already knew from working in the industry that Home Instead delivers amazing growth with sound financial success. The brand offered the best fit for Sonia and I. We are proud to have joined the Home Instead family.” Commenting on the Dehal’s decision to join Home Instead, Ruth Brown, Head of Franchise Development said, “Like so many of our franchisees, Sonia has seen the impact caring for a loved one has on a family. That experience, paired with Suki’s knowledge of franchising brought them to Home Instead and we are delighted to have them on board.”
A couple from a banking background are Home Instead Senior Care’s latest franchise owners. Suki Dehal, a banking executive specialising in the franchise sector, and his wife Sonia, also from a banking background, have purchased the Walsall territory.
Suki will remain at Lloyds Bank as Sonia launches the Home Instead brand in Walsall.
The couple’s first contact with Home Instead Senior Care was two years ago, when Suki visited the UK national office in his role as a manager for Lloyds Bank. This role sees him helping potential franchisees secure funding and led him to develop a thorough understanding of the opportunities available in franchising.
“From my first contact with Home Instead I could sense the passion for caring that was shared by everyone in the business,” said Suki “I could also see that the company filled a huge gap in the care market and I really wanted to get involved but the timing wasn’t quite right for us.”
Both 28-years-old, Suki and Sonia Dehal have the ideal blend of skills, experience and motivation to make a success of a Home Instead franchise. Sonia, who qualified in Health Studies before going on to work in banking as a business manager, has personal experience of seeing family members struggle to care for elderly relatives.
“My mum cared for my grandad and grandma at home, while also bringing up four children and working. I could see the strain it placed on her. We didn’t realise at that time that support was available. This service would have allowed my grandparents to remain independent and benefits the whole family.”
Commenting on their decision to go into business together, Suki commented “In 2018 we decided that the time was right to buy a care franchise.
“The Home Instead model is built on solid foundations and has a caring ethos that runs through the whole business. We spoke with a number of Home Instead owners and it was obvious that they were in care for the right reasons and really put people first.
“I already knew from working in the industry that Home Instead delivers amazing growth with sound financial success. The brand offered the best fit for Sonia and I. We are proud to have joined the Home Instead family.”
Commenting on the Dehal’s decision to join Home Instead, Ruth Brown, Head of Franchise Development said, “Like so many of our franchisees, Sonia has seen the impact caring for a loved one has on a family. That experience, paired with Suki’s knowledge of franchising brought them to Home Instead and we are delighted to have them on board.”
Home care franchise business, Home Instead Senior Care, has been praised by the Care Quality Commission (CQC) after achieving its 40th ‘Outstanding’ rating. The accolade from England’s care regulator was awarded to the Richmond upon Thames office, run by Mike Jefferies, and means the network outranks all other home care companies for the top rating in England.
CQC’s Chief Inspector of Adult Social Care said the values of the commission were reflected in the way Home Instead worked. Andrea Sutcliffe CBE said: “As the independent quality regulator, CQC’s work is guided by a simple principle – is this a service I would be happy for my Mum or anyone I love to use? I’m thrilled that this shines through in so many of Home Instead’s offices across the country, and I have a feeling they won’t stop here.
“As Home Instead knows; the very best adult social care comes down to fantastic leadership, a transparent and open culture, great support for staff, a desire to continually improve and people being at the heart of how safe, person-centred and compassionate care is delivered. As Home Instead demonstrates time and time again, it can be done.
“Congratulations to everyone at Home Instead on your inspirational achievement.”
Home Instead is very much a values-based company with a mission to ‘change the face of ageing’. As such, the network prides itself on tailoring its care to every client’s needs. It is held in high esteem throughout the sector and the number of CQC ‘Outstanding’ ratings achieved bears testament to that. Over 25% of Home Instead’s offices in England have been honoured with the top rating – compared with only 3.3% of adult social care providers overall.
Ruth Brown, Head of Franchise Development at Home Instead Senior Care, said: “The feedback from CQC is the icing on the cake after a year of incredible accolades. To receive this recognition from the care regulator shows that our franchisees are providing excellence in terms of the level of care expected by the commission, whilst at the same time running thriving businesses.”
Summing up, managing director Martin Jones, said: “This accolade means so much because it’s based on the experiences of the people we care for and their families. It shows the way we approach caring for people really makes a difference to them. To know that our franchisees are running successful businesses which provide unparalleled care gives me a great sense of pride.”
When you start the journey of choosing which franchise is right for you it can be hard to know where to start your search, especially as there are over 900 franchise opportunities on offer.
Home Instead Senior Care will be attending the National Franchise Exhibition in Birmingham on 5 and 6 October to help make that decision easier, with Ruth Brown, Head of Franchise Development, speaking at the high investment panel session.
Potential franchise partners will also be able to talk directly to John Winfieldale, owner of the Burton-on-Trent franchise, to gain direct insight into what owning a homecare franchise with Home Instead is like and the level of support offered by the company to all new and existing franchise partners.
This includes the ongoing assistance for franchise partners at every level of maturity, including structures such as Performax, where Home Instead franchise owners at a similar level of maturity collaborate to drive each other’s growth. John who has been a Home Instead owner for 11 years, says: “Through Performax we established a clear direction for the future. Being held accountable by your peers is challenging, but the group was also enormously supportive. We have now established a culture of continuous improvement that has made us both a bigger and better business.”
Officially recognised as the UK’s leading franchise in the Elite Franchise 100 league table, this puts Home Instead a clear four places higher than any of the other 22 other home care franchisors on the market. Home Instead Senior Care also holds Work Buzz’s (previously Smith & Henderson) Best Large Employer in Care for 2017 and 2018.
In a crowded franchise market place, why not visit stand M80 and start your franchise journey with a company that cares?
Home Instead’s Head of Franchise Development Ruth Brown, will be attending the Empowering Women in Franchising National Conference this week- offering advice and guidance to women looking to start their own business or to grow their franchise.
Ruth, who has been in the franchise sector for 16 years, said: “At Home Instead our network is full of female franchisees who are flourishing financially. They are also reaching their personal potential with peer support from like-minded ladies who wanted to disrupt the senior care sector market under our brand.
“EWIF is looking to change the face of the franchise sector so that women have a much larger presence. As a market-leading franchisor that wants to change the face of ageing through its franchise model, we are committed to supporting EWIF’s work in its 10th year and to celebrating the impact female franchisees can have.”
Meet Home Instead leading lady Nell
Nell Light spent 17 years in the Royal Army Medical Corps, a successful military career that gave her a passion for serving others and a love for leading people.
Having undertaken tours in Kosovo and Iraq Nell was posted to Sierra Leone as the OC in command of an Ebola Hospital.
On deciding to leave the army, Nell, who had risen to the rank of Major, spent her resettlement period mapping her options, a process that introduced franchising as a concept.
Nell said: “I’d heard the word franchising but didn’t know what it meant. But I discovered it’s really well suited to military personnel because there’s a clear model to follow but you also need to be robust enough to follow your own path.”
Nell visited Home Instead’s National Office and felt that the ethos, culture and commitment to care quality resonated with the next stage of her life. “I could see a values-based organisation in front of me with so many of the values that exist in the military such as selfless commitment, respect for others and total professionalism.
“I could also see that I had a huge tranche of transferrable skills - leadership and management of people, allocating resources in complex and changing environments, time management and flexibility to name but a few.”
Nell opened her homecare franchise in Andover and East Wiltshire in 2016 and has never looked back.
There are 120 territories available across the UK with Home Instead Senior Care as well as 3 territory resales for leading ladies to make their own mark in business with a tried and tested model and wealth of support throughout the franchise journey. Visit
The six-month countdown to a new year - new career for 2019
It’s over half way through 2018 and you might think it’s too early to start thinking about the perennial ‘New Year, New You’ message that hits every January as resolutions are made.
But if you’re feeling restless in your career or profession now, and think it’s time you became your own boss in 2019 – it’s time to get serious this summer. That’s if you want to be a business owner at the start of the new calendar year.
It’s a six-month journey from the first enquiry to completing New Owner Training with the market leading homecare franchise Home Instead Senior Care.
So, if you want to be in charge of your own work life balance with a bold, successful brand, now’s the time to find the franchisor that can deliver on the future you want.
A six-month lead-in period might seem like a lot of time to open a franchise business. But that’s part of the reason why Home Instead holds the British Franchise Association’s Franchise Recruitment award.
It demonstrates Home Instead’s commitment to ethical practice when it comes to recruiting new owners. It’s about finding people who share its values and culture. Then ensuring they have all the support and training to open their business with confidence.
That six months includes meeting with us at our National Office in Warrington, having as many meetings as you want with franchisees in our network, shaping your business plan and arranging the finances to fund your territory. It’s a big life decision and it’s important that you and your franchisor are sure that you’re the right match for each other. Looking at it that way, six months is the right period of time for due diligence to be undertaken on both sides.
Webinar Wednesday: Home Instead Senior Care is holding its first franchise webinar on Wednesday August 29th from 3-4pm to give summer inspiration to prospective franchisees set to make a bold life change ready for 2019.
Ruth Brown, Head of Franchise Development and Imogen Clarke, Franchise Recruitment Manager, will co-present the webinar. They will explain how franchising works, give an overview of the market, and explain the support that Home Instead provides for franchisees. That’s support that grows and changes as owners’ businesses mature, and as they work towards hitting the £1million turnover mark - and beyond through Home Instead’s tried and tested business model.
Join the webinar by registering your interest here!
The UK’s leading homecare franchisor Home Instead Senior Care has received a 5 Star rating for the 5th time in Smith & Henderson’s annual Franchisee Satisfaction survey. With over 900 franchisors in the UK - 5 Star Franchisee Satisfaction from the independent market research company helps stellar franchisors stand out from the competition. The Home Instead Senior Care network has 190 passionate franchisees who enjoy being their own boss, being in charge of their own work life balance and using the brand’s tried and tested model to make their business a success. Home Instead’s franchisees have a passion to be market disrupters in the senior homecare space under the quality brand. With 120 territories available, as well as territory resale opportunities across the UK, the accolade from Smith & Henderson marks Home Instead out as an ethical, robust franchisor. This year’s Smith & Henderson survey was completed by 92% of Home Instead’s franchisees. Headline results include: 100% satisfaction with franchisee’s initial training and first 6 months of support. 93% of franchisees said the products/services the franchise provides are better than the local competition. 87% said their franchisor believes in continually improving the products/services and the franchise system. 83% were satisfied with the franchisor’s leadership and 81% could see a clear vision for the future. 80% were satisfied with culture and relationships. Martin Jones, Managing Director of Home Instead, said: “Our franchisees are the people best placed to give our brand its most persuasive testimonial as a business opportunity. We are delighted to have 5 Star Franchisee Satisfaction from Smith & Henderson for the 5th time.” Steven Frost, CEO at Smith & Henderson, said: “Receiving our 5 Star marque for the 5th time is testimony to how well Home Instead listens to and acts upon, the views of its franchisees."
The UK’s leading homecare franchisor Home Instead Senior Care has received a 5 Star rating for the 5th time in Smith & Henderson’s annual Franchisee Satisfaction survey.
With over 900 franchisors in the UK - 5 Star Franchisee Satisfaction from the independent market research company helps stellar franchisors stand out from the competition.
The Home Instead Senior Care network has 190 passionate franchisees who enjoy being their own boss, being in charge of their own work life balance and using the brand’s tried and tested model to make their business a success.
Home Instead’s franchisees have a passion to be market disrupters in the senior homecare space under the quality brand.
With 120 territories available, as well as territory resale opportunities across the UK, the accolade from Smith & Henderson marks Home Instead out as an ethical, robust franchisor.
This year’s Smith & Henderson survey was completed by 92% of Home Instead’s franchisees. Headline results include:
Martin Jones, Managing Director of Home Instead, said: “Our franchisees are the people best placed to give our brand its most persuasive testimonial as a business opportunity. We are delighted to have 5 Star Franchisee Satisfaction from Smith & Henderson for the 5th time.”
Steven Frost, CEO at Smith & Henderson, said: “Receiving our 5 Star marque for the 5th time is testimony to how well Home Instead listens to and acts upon, the views of its franchisees."
Home Instead Senior Care is officially the most outstanding franchise opportunity in the care sector. When it comes to care quality - it’s ratings from the care regulator the Care Quality Commission (CQC) that count. That’s not a problem for a franchisor that holds a staggering 34 Outstandings - the highest rating in the CQC’s ‘Ofsted-style’ system. This is the most Outstanding ratings out of any homecare provider with top rated franchises from Durham to East Devon. As a management franchise opportunity, our owners have become their own boss and with their top ratings, been recognised as strong business leaders. This demonstrates just how outstanding our franchise model is in turn. Our support grows and changes as our owners’ businesses mature so they reach their leadership and profit potential. That’s just part of the reason why Home Instead is currently also ranked No1 in the Elite Franchise 100 power list. “The calibre of our brand and our return on investment have presented outstanding opportunities for our owners. They have become their own boss and disrupted the care sector under our brand name,” said Martin Jones, UK MD of the £128 million turnover Home Instead network. Westminster and City of London owner of four years Fred Mairet is proud to be the network’s latest Outstanding owner at no 34. A former European HR Director in the water industry, he swapped a corporate world for life in a smaller business where he could be his own boss and make a difference in the care sector. “Opening up a new territory is a hands-on process but using the franchise model to make a business your own is the beauty of it. Four years on, to be recognised as outstanding by the CQC is the ultimate outcome.” Gail Devereux-Batchelor, Market Harborough, Corby and Rutland owner, wanted the challenge and excitement of being able to respond rapidly to market needs, to be her own boss but with the benefit of a reassuring franchisor’s support. She said: “Becoming outstanding proved my ability as a business leader inspired by great outcomes. So that’s the highest recognition possible from the CQC at one end - through to a heartfelt thank you card from a client or their family for the care they have received at the other.” Outstanding Exeter and East Devon franchisee Mark McGlade, who owns the business with wife Vanessa, said: “Together we’ve built a care business we’re proud of and a company our employees are equally proud to be part of. To us, being outstanding is about attention to detail in everything we do, from the care we provide to the office we run and the business we are growing.” Amanda Hamer, Cheltenham and Cotswolds outstanding owner, added: “I love having the freedom and independence to run the business the way I want to, within my own local community. At the same time, you feel part of something much bigger and something very special as a brand. Home Instead has set the standard globally with its unique model." “The franchise support provided by National Office makes it so much easier for us as individual business leaders to achieve our aim to be CQC ‘Outstanding’ and to become employers of choice in our territories.” Home Instead Senior Care holds the Queen’s Award for Innovation and topped the Elite Franchise 100 power list ranking at No1. It has 115 territories available across the UK and 3 territory resales.
Home Instead Senior Care is officially the most outstanding franchise opportunity in the care sector.
When it comes to care quality - it’s ratings from the care regulator the Care Quality Commission (CQC) that count.
That’s not a problem for a franchisor that holds a staggering 34 Outstandings - the highest rating in the CQC’s ‘Ofsted-style’ system.
This is the most Outstanding ratings out of any homecare provider with top rated franchises from Durham to East Devon.
As a management franchise opportunity, our owners have become their own boss and with their top ratings, been recognised as strong business leaders.
This demonstrates just how outstanding our franchise model is in turn. Our support grows and changes as our owners’ businesses mature so they reach their leadership and profit potential. That’s just part of the reason why Home Instead is currently also ranked No1 in the Elite Franchise 100 power list.
“The calibre of our brand and our return on investment have presented outstanding opportunities for our owners. They have become their own boss and disrupted the care sector under our brand name,” said Martin Jones, UK MD of the £128 million turnover Home Instead network.
Westminster and City of London owner of four years Fred Mairet is proud to be the network’s latest Outstanding owner at no 34.
A former European HR Director in the water industry, he swapped a corporate world for life in a smaller business where he could be his own boss and make a difference in the care sector.
“Opening up a new territory is a hands-on process but using the franchise model to make a business your own is the beauty of it. Four years on, to be recognised as outstanding by the CQC is the ultimate outcome.”
Gail Devereux-Batchelor, Market Harborough, Corby and Rutland owner, wanted the challenge and excitement of being able to respond rapidly to market needs, to be her own boss but with the benefit of a reassuring franchisor’s support.
She said: “Becoming outstanding proved my ability as a business leader inspired by great outcomes. So that’s the highest recognition possible from the CQC at one end - through to a heartfelt thank you card from a client or their family for the care they have received at the other.”
Outstanding Exeter and East Devon franchisee Mark McGlade, who owns the business with wife Vanessa, said: “Together we’ve built a care business we’re proud of and a company our employees are equally proud to be part of. To us, being outstanding is about attention to detail in everything we do, from the care we provide to the office we run and the business we are growing.”
Amanda Hamer, Cheltenham and Cotswolds outstanding owner, added: “I love having the freedom and independence to run the business the way I want to, within my own local community. At the same time, you feel part of something much bigger and something very special as a brand. Home Instead has set the standard globally with its unique model."
“The franchise support provided by National Office makes it so much easier for us as individual business leaders to achieve our aim to be CQC ‘Outstanding’ and to become employers of choice in our territories.”
Home Instead Senior Care holds the Queen’s Award for Innovation and topped the Elite Franchise 100 power list ranking at No1. It has 115 territories available across the UK and 3 territory resales.
