Posted:10-October-2023
Award winner Tom Jackson shares his secrets for success
Merry Maids sat down with Tom Jackson of Merry Maids of Dudley, who was recently awarded the coveted Merry Maids Recognition Award and Great British Franchisee Award.
Not only is Tom Jackson celebrating 20 years in business and the acquisition of new territory in Stafford, but he is also the proud winner of the prestigious Merry Maids Recognition Award and a whichfranchise Great British Franchisee Award.
The awards are a credit to Tom’s hard work, dedication and commitment to the Merry Maids brand and his business and staff.
As Merry Maids Brand Leader Vikki Donnachie says
“[Tom] always has a smile on his face and is always there to support not only his team but his peers too. He’s very supportive and works really hard, showing commitment to his team members, including inviting them to Merry Maids events and meetings. Despite some challenges, his positivity, passion, and desire to grow are always at the forefront of his mind.”
She added, “He also often gives me a call from time to time just to see how I’m doing. Which I think says everything about him.”
We sat down with Tom to discuss what it meant to him and to share his secrets for success.
Congratulations on your awards! How does it feel to be a multi-award winner?
“Really great! It’s fantastic to be recognised.
In the 20 years since I started Merry Maids of Dudley, I have tried to look forward and help Merry Maids head office by making sure I attend all the regional and marketing meetings, be a part of the Merry Maids representation at head office and also make sure where possible I help out other newer franchisees.”
Have you done anything to celebrate your wins?
“As we have recently purchased the Stafford and Shropshire area, it is a manic time for us looking at recruitment for those two licences.
But I have a senior staff meeting planned this month where I will ensure I thank my team for their help and support.”
How did your staff react to your wins?
“The team thought it was well deserved as they can see the effort we put into our business and helping other Merry Maids throughout the network.”
In your view, what has been the basis of your recent success?
“I think the success is down to my drive to be the biggest and best Merry Maids in the UK.
And my desire to keep growing and pushing the limits of a Merry Maids business in the UK.
The team I have has taken on board my ethos and desire to grow and be successful.”
Do you think being a franchise business has played a part in your success?
“The benefit of running a franchise is the individuals behind each licence area. We all come into Merry Maids franchising with different backgrounds and knowledge. The biggest asset is sharing that between fellow franchisees.
We are never in competition with each other. The shared knowledge and ideas are vital to making my area and business successful and profitable.”
How do you plan to keep up this momentum going forward?
“I have high targets and expectations for 2023 and healthy growth plans for my Merry Maids licences.
The senior staff in each area know their targets and my goals for the business.”
What advice do you have for newer franchises looking to achieve success?
Think big.
It’s not about customer number 1 or 100. Think big, keep expanding and take your team on the journey.”
Want to start your successful cleaning franchise?
If, like Tom, you’d like to work with your own team of cleaners to carry out bespoke and professional cleaning services in your local community, get in touch with the Merry Maids franchise sales team today.
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