Digital innovation keeps Greensleeves a cut above the rest
This month, lawn care franchise, Greensleeves, has announced two ground-breaking advancements in their digital technology platforms to enable franchisees to run their businesses more efficiently. The continued pursuit of improving and streamlining their technological services and offerings establishes the horticultural service provider as one of the most innovative brands in the outdoor franchising sector today.
The first of these improvements, ‘The Hub’, is a digitalised operations manual designed to become Greensleeves’ one-stop shop for franchisees. The Hub will allow the UK-wide network of franchisees to seamlessly share and access information relating to health and safety, sales and marketing and customer service resources to name a few, all at the click of a button.
"I'm delighted we can finally announce the launch of The Hub. At Greensleeves, we aren't afraid of using technical innovations to advance the business and help our franchisees be as productive as possible. The Hub does just that. The feedback we have received from the network is really positive, and since we introduced the system at the start of the month, everything has worked well and seemingly gone to plan,” said David Truby, Managing Director of Greensleeves.
“Using The Hub has made the admin side of my business a lot smoother. I can just use the search bar to find exactly what I want instantly. Before, we’d have to hunt through the document library, which was often confusing to use. The release of The Hub couldn’t have come at a better time for me personally. Over the past few weeks, I have been training new lawn technicians, and pretty much all the information I used to get them up to speed was available on The Hub. It’s great,” said Greg, a Greensleeves franchisee for East Riding and West Lothian.
Greensleeves has also launched the second version of their app, Greensleeves Live. The app, which allows franchisees to manage daily jobs, complete quotes, record product usage, issue customer invoices and log lawn issues and treatment recommendations, is being moved to a web-based platform. This grants franchisees access to the application from anywhere at any time. They don’t need the internet to use it, only to download their job sheet to it to their device at the start of the day.
"Greensleeves Live enables franchisees to retrieve everything they could possibly need when out on a job without being limited to using a particular device. It also allows them to access their job sheet and all the information needed to complete that, whilst also returning the data back to the CRM system, including photos and recommendations on additional treatments their customers would benefit from. The app has already proven to be a huge success within the network, and now with these new enhancements, we hope to add another string to our franchisees' bows,” added David.
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