Posted:01-May-2026
From McDonald’s Customer Care Assistant to Franchisee
Before joining McDonald’s, Joey Antwi-Kusi worked as a Management Consultant, leading complex change programmes for UK retail banks. His experience gave him strong business and leadership skills, but working as a Customer Care Assistant at McDonald’s sparked his entrepreneurial ambition. He was inspired by the brand’s culture of innovation, diversity, and community engagement, as well as its focus on creating memorable customer experiences. Thirteen years later, that passion led him to become a Franchisee, turning his long-term goal into a rewarding and successful career.
Before McDonald’s
I had a career as a Management Consultant, delivering complex change programmes for UK retail banks.
My connection with McDonald’s
I love that McDonald’s has a rich culture of innovation, diversity, and community engagement , continually striving to deliver memorable experiences for customers worldwide.
What inspired me to become a McDonald’s Franchisee
While working as a Customer Care Assistant in a McDonald’s restaurant, an entrepreneurial passion was ignited in me. This sparked a relentless pursuit of success, culminating in becoming a Franchisee 13 years later.
Top insight
Thoroughly research and understand the brand's operational framework. This is a long-term commitment, and you want to be sure that the challenging yet rewarding life of a McDonald’s Franchisee is truly for you.
Interested and want to know more about McDonald's ?
The McDonald's profile outlines all aspects of their franchise opportunity and allows you to contact them for further information or to ask a question.
