Posted:08-January-2026
ServiceMaster Bournemouth Case Study
ServiceMaster Bournemouth has been established since 1994. New owners, Scott & Jess Burrows and Michelle Walker decided to buy the ServiceMaster after John Day announced his retirement.
Scott has worked at ServiceMaster Clean Bournemouth for 14 years ago. He started with the business as a Carpet Cleaning Technician remembering his first month very clearly being very hard work but loved the buzz from the job, which was rewarding with great job satisfaction. He was quoted to say that he didn’t know if he could carry on with it at first, but his wife Jess said “just stick with it”…and now the rest is history!
Scott then went onto achieving his qualifications in Tech 1 BDMA Qualification and a couple of years later worked his way up to Senior Tech BDMA Qualification.
With extensive knowledge of ServiceMaster Clean Bournemouth, Scott had a dream to purchase the business, so he approached his wife Jess and friend Michelle to share his thoughts for the business and asked them to invest in the business equally to make this dream a reality. Each of their experiences, from different working backgrounds, will play a large part in making the business thrive and move it forwards into 2019.
ServiceMaster Clean Bournemouth provides services for Commercial, Residential and Disaster Restoration services in Bournemouth, Verwood, Ferndown, West Moors, Poole, Broadstone, Sandbanks, Corfe Mullen, Lytchett Matravers, Parkstone, also going out as far as the New Forest, Salisbury and Surrounding areas.
What made you go in to owning your own business?
To embrace the challenge of growing a great local business that needed a modern approach and we had the confidence to make it happen.
Why did you choose ServiceMaster Clean?
The opportunity arose for us to buy the business. This made good business sense for us, as the Operations Director Scott had 14 years previous experience from ground level to management. Scott approached the Financial Director, Michelle, and the rest is history.
How has owning your own business impacted your life positively?
Along with hard work and stress, the joy has come from knowing we are providing a great local service that we have become very proud of.
What have been your greatest achievements whilst owning the business?
Re-structuring it to take a more modern approach. This has been in all areas including, updating IT, adding to the fleet, new equipment for carpet technicians.
We now have a efficient Marketing Department that has developed our digital footprint to include Social Media, webpages, Checkatrade etc.
What are your future growth plans for the business?
We are looking forward to growing all 3 areas of our business- Residential, Commercial and Restore.
Interested and want to know more about ServiceMaster Clean Commercial ?
The ServiceMaster Clean Commercial profile outlines all aspects of their franchise opportunity and allows you to contact them for further information or to ask a question.
