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of ServiceMaster Restore
Since acquiring their ServiceMaster franchise in 2019, Michelle Walker and Jess Burrows have worked together to strengthen and grow the business across Bournemouth, Poole and the New Forest. Operating ServiceMaster Clean Residential, ServiceMaster Clean Commercial and ServiceMaster Restore, they have built a diverse and thriving operation serving both domestic and commercial customers. Combining operational expertise with a passion for marketing and development, the duo have successfully navigated challenges, expanded their local presence and created a strong foundation for sustainable growth. In this Women in Franchising Spotlight, they share their experiences of business ownership, leadership, resilience and the opportunities franchising has provided.
of Merry Maids
From an unexpected start in administration to becoming the sole owner of a thriving Merry Maids franchise, Becky Hewitt’s journey is a testament to resilience, adaptability and determination. Since joining the business in 2010, she has helped transform and grow Merry Maids of Sutton Coldfield while navigating personal and professional challenges along the way. In this Women in Franchising Spotlight, Becky shares how franchising provided the structure, support and opportunities that enabled her to build a successful business and a rewarding career.
of Merry Maids
When Nicky Morris relocated to Lancashire with her husband and young child in 2002, she was looking for a fresh start and an opportunity to build something of her own. Having spent much of her career in the corporate world, she wanted a business that offered both personal fulfilment and long-term growth potential. After researching a range of franchise opportunities, she chose Merry Maids, recognising both the strength of the brand and a growing demand for reliable, professional home cleaning services. More than two decades later, Nicky has transformed her business into one of the most successful Merry Maids operations in the UK.
of Rosemary Bookkeeping
After more than 30 years working in accountancy, auditing and financial reporting, Dean Kokshun was ready for a new challenge. He wanted the opportunity to run his own business while continuing to help businesses succeed financially. Joining Rosemary Bookkeeping provided the ideal route into business ownership, combining the independence of running his own practice with the support of an established franchise network.
of Rosemary Bookkeeping
When Fiona Perks launched Rosemary Bookkeeping Wyre Forest in 2019, she was looking for more than a career change. After spending 15 years working in finance and qualifying as a CIMA accountant, she wanted the opportunity to build her own business while achieving a better work-life balance for her young family. Joining the Rosemary Bookkeeping network provided the perfect platform. Equipped with extensive financial expertise and backed by Rosemary’s proven systems and support, Fiona opened her bookkeeping business with a clear goal: helping local businesses stay organised, compliant and financially informed.
of Merry Maids
After investing in her Merry Maids franchise in 2003, Debbie Walker has built an award-winning business in Croydon with a strong team, loyal customers, and deep community roots. As a 2025 Great British Franchisee Award winner, she shares what it really takes to build a domestic cleaning business that lasts, why structure matters more than lifestyle promises, and how support from the Merry Maids and ServiceMaster Ltd network has allowed her to grow through economic change, Covid, and shifting customer demand.
of Green Machine
After building a successful residential property investment portfolio, Chris Cocum was looking for a new business opportunity that offered long-term growth and recurring revenue. He found exactly that with Green Machine, a commercial cleaning franchise specialising in medical and educational facilities. Drawn to the strength of the business model, the value of the franchise offering and the hands-on support provided by the franchisor, Chris launched his Brighton-based franchise in March 2026 and is already embracing the challenges and opportunities of business ownership.
of Home Instead
Solicitor-turned-care entrepreneur Leena Lakhani launched Home Instead Wembley in 2016 and became a multi-unit franchise owner in 2024 after taking over Home Instead Ealing. Inspired by her family’s values and her commitment to supporting vulnerable people, Leena shares why franchising, and the Home Instead model in particular, has enabled her to build a values-led, scalable care business across North West and West London.
of House of Colour
Sandy Lancaster launched her House of Colour style and colour consultancy franchise in 2018 and has grown it into one of the most commercially successful operations within the network. So much so, that in 2025, Sandy was recognised as a winner of a Great British Franchisee Award.
"I was honoured to be a winner in the Great British Franchisee Awards 2025. As the only franchise of its kind in our industry, it was a privilege to showcase the transformative impact of House of Colour and highlight the strength of our growing community."
of GoodOaks
When Babita Lochab (Bee), Franchise Partner at GoodOaks Homecare South Warwickshire, left behind a career in finance to launch her own homecare business, she wasn’t just looking for a career change, she was searching for purpose. “I’ve been in finance pretty much all my working life,” Bee explains. “Banking and corporate roles were my world. Care was never something I had considered.”
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Leamington Spa
Warwickshire, UK
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