Cos has been a McDonald's franchisee for over 20 years. "I'd worked in all kinds of areas before - like doing the payroll for my father's shoe factory. I had other managerial experience in the retail sector as well but when McDonald's first came to Britain I saw what a professional outfit they were and how they were streets ahead of the others. McDonald's had the systems, the standards... were cleaner, more organised, more people orientated. I was frankly impressed by their operation."

 

"McDonald's is all about managing people and getting the best out of them as well as the business. They have a big heart for the person that cares and does their best for the system. Whatever help you need, they give it. I respect that and they have demonstrated it on many occasions. Everything is upfront and above board so you know where you stand."

 

"I'd encourage others to become franchisees for sure - if you've got the business acumen you'll succeed and, after twenty years, - I feel I should know. I've even recommended one of my sons to do the same - that's how confident I feel about the opportunities. It's certainly the smartest move I ever made".