John Switches from Telecoms to Plumbing

John, who started work as an apprentice engineer with Marconi, is undaunted by the radical switch in technologies.  “Most of my career in the telecoms industry was spent in sales roles, managing commercial accounts with a typical value of £15 million,” said John. 

“My aim is to use my commercial and customer oriented skills to build a successful business serving the 1.5 million people and several thousand businesses in this area.  From a team of three technicians during the launch phase I plan to grow to a team of fifteen after five years. 

“When I was made redundant last July I talked to friends about business ideas and investigated a range of franchising opportunities before drawing up a shortlist of options.  I chose Drain Doctor Plumbing because it has the best business culture with a definite focus on delivering exceptional standards of customer service.

“For example, we offer a genuine 24-hour service with no call-out fee.  We promise to give fixed price quotations before starting work so that there are no unexpected extras and all our workmanship is guaranteed.  We can even agree specific appointments so that customers are not kept waiting for a technician to arrive.” 

Drain Doctor Plumbing’s standard of customer service has been recognised by the independent National Centre of Recommendations (www.recommendations.co.uk), which registered over 99 per cent positive reactions from its customers.

Founded in 1994, Drain Doctor Plumbing quickly became Britain’s leading emergency plumbing and drain repair business and the network now consists of over 60 franchise areas covering more than 90 per cent of the UK population plus the Republic of Ireland.