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PACK and SEND Franchise UK

PACK & SEND provides businesses and domestic clients with bespoke packing and freight solutions. This is a store-based management opportunity.

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At a Glance

Established: 1993

UK Presence: Over 18 franchises

Start Up Cost: £100,000

Min personal contribution: £50,000

International Presence UK/ Australia and New Zealand

Development type: Single-unit franchises; multi-unit franchises

BFA Status: Full

Franchise Info

Pack and Send franchise van

PACK & SEND – management franchise in the packaging and shipping sector

PACK & SEND is unique in that it can pack and deliver ANY item to ANY location. Our internationally renowned franchise, launched in Australia over 25 years ago, is available to entrepreneurs looking to get more out of working life. In the rapidly growing £70bn logistics industry, which generates around 5% of GDP, we’re extremely proud to call ourselves the leading packaging and shipping specialist franchise in the UK.

What our franchisees do

Our franchisees usually start as owner-operators of their franchise, building a team to manage the needs of their customers. You satisfy the needs of businesses and private clients by providing the very best solution when they’re sending items. Here’s just a few things your business will cover:

  • Professional packing services - from simple bubble wrap to bespoke injected-foam packing
  • Wide range of delivery options - road, air and sea freight
  • Comprehensive loss/damage cover - with no upper limit on financial cover
  • Flexible and bespoke solutions - ship almost anything to anywhere
  • Customs/import document assistance - an end-to-end solution

And here’s the best part: you don’t need to have any freight or logistics experience as we teach you all about that in our specialised training programme. You’ve just got to be a team player who is sales-focused with a no-limits attitude. There are no limits on our customer service, on your business potential or how much we’ll support you to reach your goals.

How we support you

The initial part of your PACK & SEND journey will involve an eight-week training programme supporting you through your first year of business. The franchise package consists of 21 key components to make your business a success, including an exclusive trading territory, your store fit-out and equipment, marketing resources, financial management and freight warranty policies.

When you’re ready to launch, an expert will join you and your team in your service centre for the first month. They won’t run the business for you but they’ll be on hand so you can get up to speed on maximising sales and customer satisfaction.

We’re also proud to offer two guarantees to our franchisees:

  • Year 1 brand lead guarantee – we guarantee a defined number of leads with the opportunity to secure long-term repeat customers
  • Year 1 marketing support guarantee – whatever you spend on marketing, we will match it (up to a maximum of £6,000).

Pack and Send franchisee daniel savi“The first few weeks of training in the PACK & SEND store in Reading gave us a feel for what it was like to interact with customers and what our days would be like in the business. I have to say, this was the most useful for both me and my business partner, Koudy, as when we opened our own service centre, we already had some experience of how to operate the franchise.”
Daniel Savi, PACK & SEND Elephant & Castle

A smooth delivery business

We pride ourselves on being at the forefront of technology to ensure our franchisees and your customers have the best experience. As a PACK & SEND franchisee, you have access to:

  • Exclusive PACK & SEND point-of-sale system - GMx. It helps with calculating packaging and freight costs, comparing competitor prices and saving, storing and retrieving customer information. On average, it saves our franchisees two days a month compared to traditional systems requiring multiple points of data input.
  • Our intranet site - Packnet - with resources including your operations manual, price lists, supplier information, benchmarking reports etc.  
  • Our quality supplier relationships with major logistics brands.

Pack and Send franchisee wrapping a parcel

The franchise investment

Our initial franchise fee is £29,500 but you will need to budget for your service centre fit-out and working capital. The total budget required to open a PACK & SEND store is in the region of £100,000 – £120,000.

On that basis, we advise new franchisees will need around £50,000 - £60,000 liquid capital. Up to 70% funding support is available through high-street banks subject to personal circumstances.

Our ongoing Franchise Management and Advertising Fees cover everything you need to get your business off the ground and keep it growing.

  • Marketing material such as flyers, brochures, banners and posters
  • Sales kits and management resources
  • PR resource
  • Digital and social media account management
  • National advertising campaigns, sponsorships and promotions.

Pack and Send franchisee gairn“Being a PACK & SEND franchisee means I spend a lot more time at home with the family. I’ve also been able to set up the business just two miles from my house, so it really is convenient for having that balance between family life and work. I’m still very happy that I made the decision to start the business. I still enjoy each day, so it was definitely the right decision for me.”
Gairn Kalla, PACK & SEND Guildford

Interested and want to know more?

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Case Studies

Case Study
Packing in the corporate career

After spending 13 years in Singapore working at major corporate brands, Julian Starr ventured back to the UK searching for a new lease of life. He had proved integral to American Express Asia, firstly as Chief Financial Officer for the bank and then the Controller for the whole company, before moving on to PayPal Asia where he was influential in the early stages of the business. With a decade’s worth of experience behind him, Julian was ready for the next chapter.

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Case Study
PACK & SEND – A franchise business for corporate managers

Richard Webb is a veteran of a high-flying career in media trading that took him from an advertising agency buyer to managing director at Mirror Group Newspapers. He left in 2008 to set up a media consultancy and a manufacturing business (ShirtStar). In November 2011 he started a Pack & Send franchise in Richmond.

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Case Study
PACK & SEND couple find success in franchising

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Case Study
PACK & SEND franchise allows for better quality of life

Hari Bodi was always interested in retail business and PACK & SEND is unique in its own way and that is what excited him to know more about this business model.

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Case Study
Pack & Send franchisee has found unique business

Nick Jennings looked at a number of businesses for sale and decided on a Pack & Send based on its unique offering within the UK and the transparency and credibility of the UK management team.

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Case Study
Taking control with Pack & Send franchise

Phil and Katie Diacon both come from a military background and were looking for a new start by launching a Pack and Send franchise in the UK.

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What are people prepared to do about the environment when it comes to being a consumer?

The COP26 Summit highlights some of the major targets that governments and businesses face with the increased global focus on moving to a “net zero economy” 1. To support reaching these goals, PACK & SEND, the UK’s largest specialist packer and international shipper have been running an environmental survey to get a greater view of their customer base’s outlook on sustainability and the environment.

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Shipping FAQs in the current environment

This year has already seen several ups and downs for many businesses. As Brexit began to settle down, the outbreak of COVID-19 introduced a whole new problem and has already seen a few industry giants struggle.

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Packaging companies need to think outside the box

With the postal strikes narrowly swerved and Black Friday out of the way, operators in the packaging and logistics sector don’t have much time to catch a breath. Christmas is fast approaching with the deadline for sending packages just days away while others have New Year bargains in their sights. It’s the companies like PACK & SEND that can capitalise on the business from buyers and sellers at this time of year.  

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A decade of success for PACK & SEND

PACK & SEND are celebrating this month after receiving a package of their own – one that signifies them completing 10 years on British soil. The brand ventured halfway across the world in 2009 and has shown steady growth ever since. Today, the brand has 17 operating service centres, with the 18th due to become operational, in Glasgow, in Q2 of 2020.

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A resolution for a brighter future

As we enter the new decade, opportunity is sure to come knocking. The twenty-twenties are set to bring exactly that for global logistics brand PACK & SEND. As the clock chimed midnight on New Years’ Eve, two individuals were ready with a hefty resolution for 2020, opening their own business in Birmingham.

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largePack-and-Send-Mike Ryan.jpg
International Leadership Week at a global franchise brand

This year, International Leadership Week is focusing on values. When it comes to franchising, the leadership team’s values will make or break someone’s decision to join the franchise network. Mike Ryan, Chief Executive of PACK & SEND UK, thinks it’s the brand’s ability to lead with a “no limits” culture that helps maintain their core values at every level of the business.

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Life in a PACK & SEND store is never dull! Our retail stores specialise in the packing and international and domestic shipping of items that are fragile, large, awkward or valuable and we are proud of our claim to be able to send anything anywhere. From 12th century Tang dynasty vases to Mars Ice Cream bars to relocating a complete laboratory to the US; our stores have yet to receive a request that they could not provide a packing and shipping solution for.

So if you are looking for busy days that are always different, then PACK & SEND could be for you.

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