Last Updated: 29-September-2017
Merry Maids of Wigan is ready to grow!
Name: Patricia Malley
Location: Margaret House, Adlington, Chorley, PR7 4HD
Franchise: Merry Maids of Wigan
Date launched the franchise: 13.7.2015
Tell us a bit about yourself and what you were doing prior to buying your franchise?
I worked in the NHS for 35yrs. Most of this time was spent working within secure services.
Why did you decide to go down the franchise route?
I wanted to run my own business but liked the idea of a support network offered through the franchise.
Why did you choose the industry you are in? And ultimately the franchise you bought?
Something completely different to my previous career. There was a demand for good quality cleaning in this area and Merry Maids offered the virgin territory to build the business on.
Why have you decided to sell your business?
Early retirement. Willing to manage and support the new owner if the need arises.
What’s the key selling points of your business?
- Solid customer base and still growing.
- Provides jobs for local people.
- Established team of loyal and committed staff.
- Turnover has doubled in the 2nd year of business.
- Excellent standard of cleaning.
- Good customer relationships
- Ability to expand into the neighbouring territory (South Lancashire)
What support should the new franchisee expect to receive?
Support from existing staff, myself and the Merry Maids franchise support network.
What are the other benefits of buying a resale?
Established business and growing customer base year by year.
What is a typical day for you as a franchisee?
Managing staff. Ensuring customer cleans are serviced. Monitor standards of cleans. Acting on feedback from staff. Liaise with customers. Promote and bring work into the business.
Has becoming a franchisee changed your life, if so how?
It’s been really hard work over the last 2 years but I’m a firm believer that if you put the work in then the business will grow. After only a short time in business I am heading in the right direction and growing year by year.
What type of person would make an ideal new owner of your business?
A person who can see the potential within the business over a long term period. Someone who can invest in order to grow the business and employ local staff.
What is the most invaluable piece of advice you could give someone looking to buy their first franchise?
Look at the franchise as a long term investment. It is hard work running a business but the rewards will come later.
In your opinion, what makes a successful franchisee?
Someone who can seek out opportunity to progress and develop the business. Believes in the brand and promotes the service offered. Is able to develop good staff relationships and make the workplace a great place to work. Develops good customer relationships.