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Posted:29-November-2011

Bristol's Drain Doctor franchise performs in pet rescue drama

 

The Bristol franchise business of Drain Doctor Plumbing and Drainage reacted quickly to an emergency call for help from a local family who had an unusual blockage in their drains.
 
As a result of the call, Frank Cole, Bob Munro and the team from Drain Doctor Bristol can now add ‘animal rescue’ to their list of services.
 
Late on a recent Sunday afternoon the team received a call from the father of a six-year-old girl whose prized pet Netherland dwarf rabbit Minni had gone missing. Frank thought that this was a strange call for an emergency plumbing and drain repair company.
 
But when Nick Clark explained that his daughter Hannah’s pet rabbit had gone missing after he had been putting in a soil stack for a new extension, technician Bob put two and two together.
 
When he got to the scene the Clarks had been fearing the worst. Mrs Clark had taken Hannah to the zoo before she realised that Minni was missing while Bob examined the drain.
 
The garden had been made rabbit proof so the logical place to look for the bunny was down the soil stack. Using specialist CCTV equipment Bob found that the rabbit had climbed into the pipe, which Mr Clark had forgotten to block off, then got stuck further down the drain.
 
After he found the rabbit still alive in the drain Bob dug up the patio to reach the rabbit, rescued it and then replaced the drain and patio.
 
Bob said: “We were able to get Minni out safely, although she was a bit wet and frightened. We only charged the customer for using the CCTV because they were obviously distressed about what might have happened to their pet if we hadn’t got it out in time.”
 
Nick Clark was thrilled. He said: “Drain Doctor staff were friendly, helpful and considerate and the whole job was less expensive than I thought it might have been.
 
“It must have been very traumatic for the poor rabbit and Bob needed to take care when he was digging it out but he did us proud. They were quick, neat and very clean and tidy.”
 
Launched in the United Kingdom in 1993, Drain Doctor Plumbing quickly grew to become the country's largest emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service across the country with each franchise area such as Bristol run as an independent business.

 

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