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PHC Service Franchise

PHC repairs and services vacuums in our customer’s homes. We take advantage of the desire to "repair and not replace". This is an operator owner opportunity. Est. 1989.

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At a Glance

Established: 1989

UK Presence: Business currently covers Kent, Sussex, Surrey, South East London and Essex. Looking for franchisees across the UK.

Average start up cost: £20,945

Min personal contribution: £9,495

Development type: owner operators / van-based / home-based business

Franchise Info

phc visiting customer

Join the largest independent vacuum repair and service business in the UK

Be the boss and start your own business with a low-cost franchise where an opportunity exists in every home enabling you to generate an income from day 1.

PHC Service is the UK’s leading professional, independent vacuum repair and service company offering an “in-home” mobile service that is convenient and cost-effective for consumers.

Since PHC was established in 1989 by husband-and-wife team Garry and Tracey Brown, we have grown our customer base consistently for over 30 consecutive years and now provide in-home servicing for over 75,000 customers across Kent, Sussex, Surrey, South East London and Essex and have completed well in excess of 500,000 in-home services.

Our mission statement: “To promote the ‘Repair, don’t Replace’ philosophy for a more sustainable planet.” 

With over 30 million vacuum cleaners in use every day in the UK and quality vacuums now costing upwards of £600 each, PHC Service is uniquely placed to capture this market and take advantage of the huge growth in the desire to repair and not replace. Not only is this economically beneficial to our customers but the shift in attitude to "repair don't replace" is extremely environmentally friendly. 

Due to an increasing demand for our services from areas we were not able to cover, we decided to franchise our business model in 2022.

We are now looking to expand our proven vacuum repair business model and welcome applications from those looking for an opportunity that offers an ideal work/life balance; no evening or weekend work required.  Territories are available across the UK.

phc visiting customer

Our franchise opportunity

With our significant experience and expertise in repairing and servicing high quality vacuum cleaners, we are now offering ambitious, self-motivated individuals the opportunity to join us as a franchisee. We have franchise territories available across the UK.

You will have the opportunity to work from home with your own van-based franchise repairing and servicing high-quality vacuum cleaners in customers own homes.

The PHC Services franchise opportunity is ideal for those looking for a work / life balance as no weekend or evening work is required.

Multi-revenue streams – as well as one-off calls out to repair vacuums, we also offer our customers a service membership scheme that franchisees can also promote when visiting homes. Customers can become a PHC VIP Member with a small monthly subscription, which covers an annual vacuum service and insures the machine against breakdowns which greatly increases franchisee revenues. 

phc technician fixing vacuum

Reasons to join PHC

  • Our independent family-owned business is the UK market leader
  • We are a profitable, proven business model with over 30 years’ expertise
  • We are not weather or seasonal dependent
  • Annual profit of up to £60,000 in your first year
  • Work in the comfort and convenience of customers’ living rooms
  • Build a stable future with our respected customer membership schemes
  • Full professional training programme, no previous experience necessary
  • Enjoy low start-up costs for your PHC Service franchise
  • Work Monday to Friday with no evening or weekends required
  • Know that 22 million UK households own a vacuum cleaner and they all need servicing!
  • The vacuum brands that we service are serviced and repaired to manufacturer standards; our high-quality workmanship is guaranteed.
  • Our customer service is second to none. We arrange service appointments times with our customers at their home or place of work and at a time that is convenient to them
  • We have bespoke, in-house built, and managed technologies which will be an integral element of our franchise system.

The Investment

  • Upfront Franchise Fee (includes initial training) - £9,495
  • Initial stock (replacement parts) - £5,950
  • Start-up costs (Vehicle Lease; IT; other costs) - £5,500

Total: £20,945

phc visiting customer

How we train and support our franchisees

No other business in the UK has more experience servicing high quality vacuum cleaners than PHC. We have been developing the PHC system for over 30 years and are best suited in passing on our experience and knowledge to our franchisees. Initial training will take place at our main facility in Rainham, Kent.

PHC has invested in bespoke technology systems which supports franchisees in booking appointments, following up, service records and everything else they could need

After 30 years we know what works and what does not, we know our business and we know our customers. We give our franchisees the benefit of decades of experience in reaching, serving and growing the customer base.

What we look for in a franchisee

To become a PHC Service franchisee, you will need to be self-motivated, hard-working and be committed to making a success of your business in your local area. Essentially, we are looking for people who are:

  • Ambitious and determined to succeed.
  • Have B-2-C Sales experience - the ability to effectively market and promote our services to a wide range of customers.
  • Are customer service focused – a true passion for service delivery and building an excellent quality-driven service reputation.
  • Have a friendly, approachable manner.

phc visiting customer

Interested and want to know more?

By clicking the link below, we can send you further information on this franchise opportunity and allow you to contact them direct with any questions.

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Franchisor Interview
Exclusive interview with Garry Brown, Founder of PHC Service

Garry Brown is the franchisor of PHC Service, a vacuum repair and service franchise.  PHC is the first of its kind in franchising.  Whilst this unique business is new to franchising, PHC has been running successfully in the South East for over 34 years. Demand from beyond the South East has led Garry to look at franchising as a means of expanding his already successful repair business. Read more about Garry journey and this unique opportunity that is now looking for franchisees across the UK.

Read more


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