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Petpals Franchise

Petpals offers a range of pet care services, including pet sitting, dog walking, dog home boarding, puppy care & elderly dog care and pet taxi. Owner operator and management opportunities available.

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At a Glance

Established: 2001

UK Presence: 57 franchisees

Start Up Cost: £18,000

Development type: Single-unit franchises; multi-unit / management franchises

BFA Status: Full




Franchise Info

Petpals franchisee with dogs outside a van

Petpals - where passion for pets meets great business opportunity        

As the largest multi-service pet care franchise in the UK, we know our way around the marketplace. We have been helping franchisees achieve their goals for over 20 years and we can help you capitalise on the nation’s love of animals to build a strong, profitable business.

Whether you choose to start your business as an owner-operator or decide to invest in a team from the outset, our management franchise gives you the system for success. As a Petpals franchisee, you benefit from the knowledge and experience that has kept our franchise model as the market leader for the last 20 years. Our initial training is designed to leverage your existing skillset and our tailored ongoing support will help you to achieve your full business potential.

Across our network of 50-plus franchisees, we have both single and multi-territory owners who come from a variety of backgrounds, but all have one thing in common - a dedication to pet welfare. In a UK market where 59% of all households own a pet, including 12.5 million dogs, 12.2 million cats and another 8.1 million small pets*, our services are in high demand. You will grow a team delivering our best-in-class services which include:

  • Cat and small pet sitting
  • Dog walking
  • Pet home boarding
  • Puppy and elderly dog care
  • Pet taxi and domestic pet transportation

Petpals franchisees with snake wrapped around her neck

Why PetPals?

As well as delivering a great return on investment, being part of our established national brand brings you many additional benefits:

  • A low-risk, supported way to set up your own business
  • Full training for you and your management team in the Petpals systems, code of ethics and values
  • Guidance through the comprehensive legislative requirements of the industry
  • Pre-launch and ongoing support
  • A regular income stream with great growth potential.

“Being involved in a franchise network provides reassurance and confidence and, as long as you follow the working model, you’ve got a blueprint for the business. The standing and the quality of the Petpals brand was one of the reasons we decided to invest in a franchise in the first place. We’ve followed the operating process rigidly and stayed on brand throughout. After 15 years, we manage a successful and profitable franchise. There’s no magic formula – if you follow the system, it works.

If you want to be associated with quality and want to provide a meaningful service, then Petpals is the franchise for you!”

David Gray, Petpals Darlington franchisee

Petpals franchisee with her dog beside a van

Your Investment

Your initial fee of £18,000 + VAT includes:

  • Your franchise licence fee
  • Your exclusive territory
  • Substantial head office and on-site training including business, operational and technical aspects
  • First class independent business coaching programme
  • On-site business launch support
  • Comprehensive pre- and post-launch PR and marketing programme
  • First year’s business insurance
  • Full set up and first year’s subscription to QuickBooks online accounting
  • Your territory pages within Petpals’ website
  • Pet care equipment, uniform, ID badge, accessories and stationery for your team.

You will also need short-term working capital and we will advise you on securing a vehicle that meets our Petpals standards.

“I felt a good strong brand name, such as Petpals, would be recognised by people and I would benefit from the backing and support a franchise system offers. Another factor was that there are a lot of dog walkers in my area – the feedback I get from my clients is they want to know they have someone they can trust going into their homes and with Petpals, they have a nationwide recognised name, we are police checked, uniformed and carry official photo identification.”

Jo Davies, Petpals Salisbury franchisee

Petpals franchise holding a lizard beside a van

Our On-Going Investment in You

Once you have launched your Petpals business, our support continues for the life of your franchise. We are committed to your success and our expert team will support you to maximise the value of your business:

  • Regular business development reviews
  • Recruitment and team development support
  • Accounting support and advice from our qualified Quick Books’ accredited trainer
  • Access to the Petpals franchisee forum and network support
  • National franchisee conference
  • Social media and marketing support
  • Access to further business coaching and development.

“One of the most valuable resources we have access to is the franchisee forum – it provides a great arena for sounding out ideas with other franchisees or asking for advice about the daily operations of the business. Knowing I have the support of my peers and the franchise support team is so reassuring. We’re all so happy to see each other’s businesses succeed, which is probably my favourite thing about being a Petpals franchisee – the sense of camaraderie.”

Ray Hipwell, Petpals Chislehurst franchisee

Petpals franchisee with a dog in a field

Petpals - Every Pet's Best Friend

We carefully select and train the right applicants who are committed to the delivery of our brand values and code of ethics. This is essential to ensure we maintain the highest standards in the delivery of our services in the interest of our customers, their pets and all our Petpals members. Pet ownership is a privilege, not a right and the welfare of pets in our care is our priority. As a franchisee, you will quickly discover the satisfaction of growing the value of your business whilst giving clients peace of mind that their much-loved best friend is in safe hands.

With an unrivalled return on investment, we are now looking for people to join us as we enter our third decade in the thriving pet-care market. Multi-territory opportunities are available for the right candidates.

* Pet Food Manufacturers Association’s Pet Population report 2021

Interested and want to know more?

By clicking the link below, we can send you further information on this franchise opportunity and allow you to contact them direct with any questions.

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Petpals Franchise Resales

Case Studies

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Interview with Petpals Romsey franchisees

Petpals franchise couple Matt and Louise Wilder, who have recently expanded their territory as part of their five year anniversary celebrations, take us behind the scenes of their Hampshire-based pet care business and explain why ‘woods vs fields’ is a regular part of their breakfast-table conversation.

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The professionalism and size of Petpals convinced me it was right for me!

Alex Mees, (45) is the owner of Petpals Basingstoke. She lives with her partner and has a 8yr old son.  Before buying her Petpals franchise Alex worked in a managerial position working with the elderly and latterly, adults with learning disabilities. Learn how Alex made the transition to her own PetPals franchise opportunity!

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Petpals launches new franchisee in Chislehurst, Kent

Bfa member Petpals has this week announced the launch of a new franchisee in Chislehurst, Kent.

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Passion for pets and business found in Petpals franchise

Having always had a great passion for animals and coupled with the desire to run her own business, Jo Davies decided that owning a Petpals franchise was the perfect solution for her.

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Redundancy led me to success with Petpals franchise

Sarah Richardson launched a Petpals in Stockport and was thrilled to work with animals.

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News

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Darlington dream team shortlisted for a national award

David and Sallyann Gray, owners of Petpals Darlington and Yarm, are celebrating being shortlisted for a national business award. The husband-and-wife team, who have been running their pet-care services business for 15 years, has been selected by an expert panel to be in the running for the British Franchise Association’s (bfa) HSBC Local Focus Franchisee of the Year award - for their outstanding contribution to the North Yorkshire and Tees Valley communities.

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Why it's the right time to buy a pet-care franchise

Kevin Thackrah, Director of the UK’s largest pet-care service franchise Petpals, tells us about the lucrative pet industry. According to research by the Pet Food Manufacturers Association, there are 34 million pets in the UK living in 59% of all households. Crucially, for those of us working in the pet-care sector, that equates to 12.5 million dogs and 12.2 million cats1 - not forgetting the tens of thousands of horses, rabbits, fish, tortoises, turtles and other small pets up and down the country.

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An exciting new look for the UK's original pet sitting franchise!

Petpals, the UK’s largest multi-service pet care franchise, has been caring for much-loved pets across the nation for two decades. In that time, the brand has supported franchisees from all walks of life to realise their dreams of business ownership. With more people than ever owning pets – thanks, in part, to the months spent at home during lockdown – new demand for the services provided by Petpals has never been as high. And so, it stands to reason that now would be the perfect time for an exciting fresh look and offering, with an official rebrand and the launch of the new management franchise model.

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Petpals in Double Award Finals Success!

Two Petpals franchisees are celebrating reaching the finals of the national Pet Industry Federation awards. With roots that go back to the late 1940’s the Pet Industry Federation represents five specialist pet trade associations. They provide a quality assurance of businesses in the sector, with all members agreeing to adhere to their charters, which represent best practice for the different associations.

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