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Petpals Franchise

Petpals offers a range of pet care services, including pet sitting, dog walking, dog home boarding, puppy care & elderly dog care and pet taxi. Owner operator and management opportunities available.

Tracey Dawber Petpals

Interested in Petpals ?

Contact Tracey Dawber

Franchise Support Manager

or connect with Tracey :

At a Glance

Established: 2001

UK Presence: 57 franchisees

Start Up Cost: £15,000

Min personal contribution: AOR

Development type: Single-unit franchises; multi-unit / management franchises

BFA Status: Full

Franchise Info

Petpals franchisee with dogs outside a van

Petpals - where passion for pets meets great business opportunity        

As the largest multi-service pet care franchise in the UK, we know our way around the marketplace. We have been helping franchisees achieve their goals for over 20 years and we can help you capitalise on the nation’s love of animals to build a strong, profitable business.

Whether you choose to start your business as an owner-operator or decide to invest in a team from the outset, our management franchise gives you the system for success. As a Petpals franchisee, you benefit from the knowledge and experience that has kept our franchise model as the market leader for the last 20 years. Our initial training is designed to leverage your existing skillset and our tailored ongoing support will help you to achieve your full business potential.

Across our network of 50-plus franchisees, we have both single and multi-territory owners who come from a variety of backgrounds, but all have one thing in common - a dedication to pet welfare. In a UK market where 59% of all households own a pet, including 12.5 million dogs, 12.2 million cats and another 8.1 million small pets*, our services are in high demand. You will grow a team delivering our best-in-class services which include:

  • Cat and small pet sitting
  • Dog walking
  • Pet home boarding
  • Puppy and elderly dog care
  • Pet taxi and domestic pet transportation

“It’s been beneficial being able to pick the brains of established franchisees who have built incredibly profitable businesses. Being in the company of a network of franchisees, who have grown the Petpals brand to become one of the leading pet-care providers in the UK has made marketing my franchise a lot easier. The fact that I can contact anyone in the network to get valuable insight into the Petpals’ model is brilliant.”
Nancy Edwards, Petpals franchisee Camberley & West Woking

Petpals franchisees with snake wrapped around her neck

Why PetPals?

As well as delivering a great return on investment, being part of our established national brand brings you many additional benefits:

  • A low-risk, supported way to set up your own business
  • Full training for you and your management team in the Petpals systems, code of ethics and values
  • Guidance through the comprehensive legislative requirements of the industry
  • Pre-launch and ongoing support
  • A regular income stream with great growth potential.

“Being involved in a franchise network provides reassurance and confidence and, as long as you follow the working model, you’ve got a blueprint for the business. The standing and the quality of the Petpals brand was one of the reasons we decided to invest in a franchise in the first place. We’ve followed the operating process rigidly and stayed on brand throughout. After 15 years, we manage a successful and profitable franchise. There’s no magic formula – if you follow the system, it works.
If you want to be associated with quality and want to provide a meaningful service, then Petpals is the franchise for you!”
David Gray, Petpals Darlington franchisee

Petpals franchisee with her dog beside a van

Your Investment

Your initial fee of £15,000 + VAT includes:

  • Your franchise licence fee
  • Your exclusive territory
  • Substantial head office and on-site training including business, operational and technical aspects
  • First class independent business coaching programme
  • On-site business launch support
  • Comprehensive pre- and post-launch PR and marketing programme
  • First year’s business insurance
  • Full set up and first year’s subscription to QuickBooks online accounting
  • Your territory pages within Petpals’ website
  • Pet care equipment, uniform, ID badge, accessories and stationery for your team.

You will also need short-term working capital and we will advise you on securing a vehicle that meets our Petpals standards.

“I felt a good strong brand name, such as Petpals, would be recognised by people and I would benefit from the backing and support a franchise system offers. Another factor was that there are a lot of dog walkers in my area – the feedback I get from my clients is they want to know they have someone they can trust going into their homes and with Petpals, they have a nationwide recognised name, we are police checked, uniformed and carry official photo identification.”
Jo Davies, Petpals Salisbury franchisee

Petpals franchise holding a lizard beside a van

Our On-Going Investment in You

Once you have launched your Petpals business, our support continues for the life of your franchise. We are committed to your success and our expert team will support you to maximise the value of your business:

  • Regular business development reviews
  • Recruitment and team development support
  • Accounting support and advice from our qualified Quick Books’ accredited trainer
  • Access to the Petpals franchisee forum and network support
  • National franchisee conference
  • Social media and marketing support
  • Access to further business coaching and development.

“One of the most valuable resources we have access to is the franchisee forum – it provides a great arena for sounding out ideas with other franchisees or asking for advice about the daily operations of the business. Knowing I have the support of my peers and the franchise support team is so reassuring. We’re all so happy to see each other’s businesses succeed, which is probably my favourite thing about being a Petpals franchisee – the sense of camaraderie.”
Ray Hipwell, Petpals Chislehurst franchisee

Petpals - Every Pet's Best Friend

We carefully select and train the right applicants who are committed to the delivery of our brand values and code of ethics. This is essential to ensure we maintain the highest standards in the delivery of our services in the interest of our customers, their pets and all our Petpals members. Pet ownership is a privilege, not a right and the welfare of pets in our care is our priority. As a franchisee, you will quickly discover the satisfaction of growing the value of your business whilst giving clients peace of mind that their much-loved best friend is in safe hands.

With an unrivalled return on investment, we are now looking for people to join us as we enter our third decade in the thriving pet-care market. Multi-territory opportunities are available for the right candidates.

* Pet Food Manufacturers Association’s Pet Population report 2021

Petpals franchisee with a dog in a field

Tracey Dawber Petpals

Interested in Petpals ?

Contact Tracey Dawber

Franchise Support Manager

Click on the link below to receive further information on our franchise opportunity. You can also connect directly with us to ask any questions.

This is FREE and non-obligatory; we never share or sell your personal information.

Petpals Franchise Resales

Case Studies

Case Study
Interview with Petpals longest-serving franchisee

20 years of being a successful and beloved franchisee is an accolade anyone would be proud of. Clare Stafford of Petpals Fleet has seen the award-winning pet-care franchise grow into a nationally recognised brand, and despite all the changes that have occurred since she started, Clare still feels right at home in the Petpals network.

Read more
Case Study
Interview with Petpals Romsey franchisees

Petpals franchise couple Matt and Louise Wilder, who have recently expanded their territory as part of their five year anniversary celebrations, take us behind the scenes of their Hampshire-based pet care business and explain why ‘woods vs fields’ is a regular part of their breakfast-table conversation.

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Case Study
The professionalism and size of Petpals convinced me it was right for me!

Alex Mees, (45) is the owner of Petpals Basingstoke. She lives with her partner and has a 8yr old son.  Before buying her Petpals franchise Alex worked in a managerial position working with the elderly and latterly, adults with learning disabilities. Learn how Alex made the transition to her own PetPals franchise opportunity!

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Case Study
PetPals franchise led to healthier, more mindful way of living!

Wendy Turner (58) is the owner of Petpals Grantham. Before buying her Petpals franchise, she was the Tourism Officer for South Kesteven council for over 12 years. She also ran Tourist Information Centres in Stamford and Grantham.

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Case Study
Petpals launches new franchisee in Chislehurst, Kent

Bfa member Petpals has this week announced the launch of a new franchisee in Chislehurst, Kent.

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Case Study
Passion for pets and business found in Petpals franchise

Having always had a great passion for animals and coupled with the desire to run her own business, Jo Davies decided that owning a Petpals franchise was the perfect solution for her.

Read more


The Year of the Pet - Why becoming a pet-care franchisee may be the purrfect choice for 2022

Kevin Thackrah, Director of Petpals, the UK’s longest-established multi-service pet-care franchise, outlines why he believes that 2022 is the year of the pet – and the year that prospects should consider investing in a pet-care franchise.  

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Five top tips for caring for your pet this Bonfire Night

It goes without saying that the autumn months are some of the busiest for British families – with Halloween, Guy Fawkes Night and the social occasions leading up to Christmas. But as we all wrap up warm and enjoy a mug of mulled wine or hot chocolate, spare a thought for the 51 million pets1 living in homes around the country. With loud bangs, unwelcome guests and other unfamiliar scenarios to contend with, the next three months are set to be the most stressful for our four-legged friends.

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Darlington dream team shortlisted for a national award

David and Sallyann Gray, owners of Petpals Darlington and Yarm, are celebrating being shortlisted for a national business award. The husband-and-wife team, who have been running their pet-care services business for 15 years, has been selected by an expert panel to be in the running for the British Franchise Association’s (bfa) HSBC Local Focus Franchisee of the Year award - for their outstanding contribution to the North Yorkshire and Tees Valley communities.

Read more
Why it's the right time to buy a pet-care franchise

Kevin Thackrah, Director of the UK’s largest pet-care service franchise Petpals, tells us about the lucrative pet industry. According to research by the Pet Food Manufacturers Association, there are 34 million pets in the UK living in 59% of all households. Crucially, for those of us working in the pet-care sector, that equates to 12.5 million dogs and 12.2 million cats1 - not forgetting the tens of thousands of horses, rabbits, fish, tortoises, turtles and other small pets up and down the country.

Read more
Undertaking a successful nationwide rebrand during a global pandemic

Making long-term decisions about the future of your franchise during a global pandemic is no easy undertaking – but, done well, the results of a shift in strategy can have a profound impact on your business. A successful rebrand will bring every part of your franchise together to create a clear and commanding message. And, whilst rebrands have been proven to have a palpable effect on your business when executed correctly, it will take comprehensive planning and imagination to achieve your goals.

Read more
10-point checklist for your management-style franchise from Petpals

Investing in a management-style franchise offers savvy entrepreneurs the opportunity to put their skills in management and organisation to good use. This model is often most successful when the owner sees the value in the support of others to make it a success as, although you will be working on the business at a strategic level, you may not be working ‘in’ the business every day.

Read more


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