Posted:13-January-2021

Interview with Jim Emery, MOLLY MAID franchisee for Eversley & Ash Vale

Name: Jim Emery
Franchise location: Eversley & Ash Vale
Date Started: September 2010
AWS: £5,592

Why did you choose franchising?
Before joining MOLLY MAID, I had worked for a major high street bank and part of my role there was dealing with a variety of customers including small to medium sized businesses. Many of these were start-up businesses.

Through my experience and training, I was fully aware that the failure rate among new start-up businesses was fairly high, although with franchises the failure rate was much lower with far more proving successful.

I was mindful of this when I was looking to set up a business and was looking for a business with a proven track record.

Why MOLLY MAID?
I had, had previous dealings with MOLLY MAID and had gained a very favourable impression of its ethos and business methods. I had good working relationships with key people within the franchise and, seeing that there was a ready demand for their services, I saw it as an opportunity to use some of my skills.

Early meetings I had with MOLLY MAID were positive and encouraging. I was impressed by the substantial support given to franchisees (which has proved to be as good as was promised) and, despite my lack of experience in the cleaning industry, considered that MOLLY MAID was right for me.

What are your greatest successes or achievements?
Retaining staff is one aspect of which I am proud. One maid has been with me since I started almost 5 years ago and two others have completed 4 years.

The business itself has grown over the years and has now successfully incorporated the Ash Vale franchise. I am very pleased that the combined business is progressing well, leading to recent qualification for the President’s Circle.

You’re Top Tip (for a new Franchise Owner)?
Without the right members of staff there is no business. It is important to take on suitable maids and ensure that they are teamed with maids that they can work with. All maids are different and will inevitably have varied skills and characteristics and it is vital to allocate the right team to each new customer. Communication is also key; both with staff and customers.

Interested and want to know more about MOLLY MAID?

The MOLLY MAID basic profile outlines aspects of their franchise opportunity

View basic franchise profile