Posted:13-January-2021

Interview with Rob & Theresa Gwilliam, MOLLY MAID franchisee for Harpenden and St Albans

Name: Rob & Theresa Gwilliam
Franchise location: Harpenden & St Albans
Date Started: September 2005
AWS: £7,587

Why did you choose franchising?
We always wanted to take the plunge and setup a business of our own where we could control and manage our own destiny. Recognising that there was significant risk taking this step, we liked the idea of franchising where there was a proven product or service already in existence.

Why MOLLY MAID?
We researched this significantly and liked the professional approach MOLLY MAID has to cleaning and the fact that they excelled in providing business support to all their franchisees. As a newcomer to franchising, Molly Maids support reputation in this sector was a key factor in our decision making process. Also the image that Molly Maid has internationally with uniformed maids and branded cars reinforced the fact that this was the right move for us. We were impressed right from our first contact.

What are your greatest successes or achievements?
Building the business up from a small business with 3 not very full routes to a more successful one of seven routes. Having a fleet of seven cars, with seven happy teams and lots of happy customers! We are really pleased to have recently moved into Silver Level of Presidents Circle, which is an elite group designed to reward and recognise the highest performing Franchise Owners in the Network. So now the challenge is to make sure we can keep this going whilst planning a well-deserved holiday!

You’re Top Business Tip (for a new Franchise Owner)?
A great tip that was given to us in the early days from another of the MOLLY MAID Franchise Owners, was to focus on today and tomorrow and not to get too keyed up about next week or even next month. In this industry, situations change from day to day and you have to allow for that and therefore nailing down next week’s challenges might mean having to make adjustments later. Use your time wisely.

Interested and want to know more about MOLLY MAID?

The MOLLY MAID basic profile outlines aspects of their franchise opportunity

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