Subway Franchisee Case Study Feed

Last updated: 21-March-2019

Exclusive Interview: "I absolutely love being my own boss and working for myself!" - 21-March-2019


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Name: Gurdeep Kaur

Location: Peterborough

Franchise: Subway

Tell us a bit about yourself and what you were doing prior to buying your Subway franchise business?

Prior to joining Subway, I worked as a Project Lead on a cost improvement programme being delivered across the NHS, helping it to reduce its £1.25bn deficit. With the programme coming to an end, it provided the ideal opportunity to fulfil a long-held ambition to start my own business.

Why did you go down the franchise route? What made you choose the fast food industry? And why did you choose a Subway franchise?

I had always wanted to work for myself, running my own business, but I hadn’t expected to achieve it so soon in my career. With the project I was working on coming to an end, it gave me the push I needed to explore the options available to me. Franchising had always been an attractive proposition as it offered me the chance to work for myself, but within a tried and tested business model.

"I did a lot of research and was attracted to a Subway franchise because of its strong brand and loyal customer base, as well as being a fan of the product."

It also provided the best financial fit.

How did you raise the finance?

I had support for my parents.

What training and support did you receive initially and ongoing?

I attended a two-week training course at Subway’s UK and Ireland headquarters in Cambridge. Through a combination of classroom and store-based sessions, the training provided all the knowledge I needed to set up and manage my own store.

The training was brilliant; it really gave me more drive to succeed and open my store. Once I’d completed my training, I then spent more time in a local Subway getting hands-on experience, so I felt much more confident when I opened my store.

The support I receive from Subway is second to none. The Development Office is always really helpful and local Field Consultants provide advice and guidance on the ground. There is also an incredible support network amongst fellow franchisees.

What challenges have you faced?

It has certainly been hard work, particularly in the first few months to get my store up and running successfully, and I’d never spent so much time on my feet before, but it is very rewarding. It helps that I am passionate about the Subway brand.

Has becoming a franchisee changed your life, if so how?

"I absolutely love being my own boss and working for myself. It has provided me with much greater control over my work-life balance."

What is the most invaluable piece of advice you could give someone looking to buy their first Subway franchise? 

Do your research and if the numbers stack up, then just go for it. I also recommend spending lots of time in a local Subway store with another franchisee, getting some hands-on experience on everything from payroll and accounting to cleaning, serving customers and ordering. It was all completely new to me, but the knowledge I gained was invaluable in the early stages.

What are your plans for the future?

I plan to open additional stores in the future. I’ve got a great team in my store and I hope to be able to reward them in the future as I grow my business, with opportunities for career progression.

Interested in franchise opportunites with Subway? Learn more here!


Exclusive Interview: "I really enjoy being my own boss and in charge of my work-life balance." - 28-December-2018


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Subway is one of the largest and best-known franchise businesses, with over 2,500 stores open across the UK and Ireland and ambitious plans to grow this number. We are keen to hear from ambitious, customer focused individuals who have the drive to build their own businesses.

Name: Will Bray

Location: Bath

Franchise: Subway

Tell us a bit about yourself and what you were doing prior to buying a franchise business?

I studied Agriculture and Business Studies at Newcastle University and within just months of graduating, I become the franchisee of a Subway store in Bath.

Why did you go down the franchise route? What made you choose your industry? And why did you choose your franchise?

During my school years, I was a regular visitor to my local Subway store; in fact, the Sandwich Artists began to recognise me and would start making my Sub to my exact specifications long before I had even had to ask for it!

I loved the brand and its future potential. My family is in farming, but I didn’t feel this was the right career path for me. With the business studies knowledge I had gained at university and my passion for the brand, a Subway franchise felt like the perfect career.

How did you raise the finance?

I had a little financial support from my dad and became the franchisee of an existing Subway store in Bath in August 2016.

What training and support did you receive initially and ongoing?

Like all new franchisees, I attended a two-week training course. This provided all the necessary classroom and in-store experience I needed to run my own Subway franchise. The training was really good fun. I had a great group, many of whom were from different countries in Europe and we have stayed in touch. It’s great to hear from them and learn about their experiences in their home countries. I’ve even had the chance to visit one of my fellow trainees in Amsterdam.

The support Subway provides for franchisees is ongoing and consistent. My Field Consultant is always at the end of the phone to help with anything from deliveries, to financials and advertising.

What is a typical day for you as a franchisee?

A typical day sees me spreading my time across my two Subway stores in Bath. I regularly work on the front-line, serving customers alongside my 15 members of staff. I really enjoy building up a rapport with my customers and getting to know them and the local community. It’s important my customers realise that behind the big Subway brand is a small business owner, who wants to be a valuable member of the local community.

Working alongside my staff members also means I have built up good relationships with them. I’m very hands-on and they really just see me as one of the team.

Has becoming a franchisee changed your life, if so how?

"The best part of being a Subway franchisee is the flexibility it offers. I really enjoy being my own boss, in charge of my work-life balance and longer-term future."

What is the most invaluable piece of advice you could give someone looking to buy their first franchise? 

Do your research and ask lots of questions. Speak to your local Development team, as well as other franchisees. I’m always willing to talk to someone who is considering becoming a franchisee. It’s also worth visiting other stores.

What are your plans for the future?

I plan to keep growing and developing my Subway franchise business and will open new stores in the right locations, as and when they become available. Subway is growing rapidly in the UK and Ireland and I’m really keen to be a part of that growth.

Would you do it again?

Yes, definitely. Being a Subway franchisee is great fun. The franchise sector in the UK is really booming, but with my love of the brand, I think it was always going to be a Subway franchise for me. It’s been a massive learning curve, but who doesn’t want to be their own boss?

Learn more about franchise opportunities with Subway by requesting more information here!


Exclusive Interview: "I went from a suit and tie corporate life to taking a more hands-on role." - 11-October-2019


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Name: Tarsem (Taz) Sandhu

Location: Northampton

Franchise: The Subway® brand

Tell us a bit about yourself and what you were doing prior to buying a franchise business?

I had been working for 15 years in corporate banking and private equity, with various roles at global banks at family offices, both here in the UK and Asia. I felt ready for a change and for a new challenge and wanted to do something different.

Why did you go down the franchise route? What made you choose your industry? And why did you choose your franchise?

Running my own business was an attractive proposition, providing the opportunity to take more control over my own destiny. I had also recently got married and relocated, so it felt like the right time to make the move.

"Franchising is the perfect hybrid between starting a business from scratch and being an employee."

It offers all the benefits of running your own business, but with the added advantage of joining a well-known and trusted brand, with established infrastructure, support and controls.

I was particularly attracted to the food sector as my wife, who hopes to join the business further down the line, is a foodie. It’s also a sector where I believe there is still room for growth and is recession-proof; everyone enjoys eating out.

After extensive research, the Subway® brand emerged as our favourite; it’s a globally recognised brand, with a loyal customer base. The simplicity of operation also appealed to us and we liked that the product is healthier and can be tailored to each customer’s unique tastes. We spoke to a number of multi-unit owners and their feedback convinced us that a Subway® franchise was the right fit for us.

What training and support did you receive initially and ongoing?

From the very first meeting, the Subway® brand has been incredibly supportive. We have regular contact with our local Development Team, as well as receiving monthly visits to the store by a Field Consultant, who provides valuable advice. The franchisee community is also a valuable support system, with everyone helping each other out.

As with all new Subway® franchisees, Taz attended a two-week training course at the Subway® brand’s UK headquarters in Cambridge. This provided both classroom-based and in-store, hands-on experience. The Subway® brand provides ongoing support and guidance for franchisees, helping them to maximise the success of their stores.

What challenges have you faced?

Becoming a Subway® franchisee was a massive cultural change for me; I went from a suit and tie corporate life to taking a more hands-on, customer facing role in the stores, getting involved in everything from serving customers and prepping the store for opening, to HR, ordering and local store marketing. But a year on and I absolutely love it.

What is the most invaluable piece of advice you could give someone looking to buy their first franchise? 

Firstly, and perhaps most important, it’s crucial to make sure franchising is the right fit and that you fully understand the benefits and constraints of a franchise.

"You then need to do you research to find out which franchise is the right one for you; it helps if you are passionate about the sector."

I also recommend talking to as many franchisees as possible to understand their experiences and get honest feedback on the brand. The Subway® franchisees I approached were all extremely receptive and provided valuable advice. If possible, go and work in a store; this provides a really helpful insight. Finally, be realistic about the financial investment and returns.

What are your plans for the future?

Our objective has always been to open multiple stores and become multi-unit franchisees and the Subway® franchise system is the ideal model to enable individuals like us to achieve our goals. Once the first store was established and we had gained some valuable experience, we started to look for a second site. The biggest test that we are ready for a second location was taking myself out of the store and seeing that it still ran like clockwork. The Subway® brand is incredibly supportive of our quest to grow our business.

Would you do it again?

Absolutely, I have no regrets about leaving the corporate world behind.

Learn more about franchise opportunities with Subway® here!


Hear from Luke Kendall of Subway, Southsea and Havant -


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Luke Kendall is part of a successful Subway® franchisee team with 16 staff across two stores in Southsea and Havant in Hampshire. Luke’s mum, Sarah, had run a family catering business full-time for many years before deciding to invest in a franchise with her two sons, Luke and Ryan.

The enterprising family started looking into franchises and thought the food industry was the obvious way forward. Luke commented on the process: “When comparing franchises within our price range, the Subway® brand stood out from the rest. The brand is huge and is rapidly expanding; to buy a Subway® franchise made perfect sense to us.”

The family found that the process of setting up a new Subway® store was made much easier with the support system provided by the SUBWAY® brand. Luke said: “One of the reasons that we decided on a Subway® franchise was the level of support it offered, which was very reassuring for Ryan and I especially as we’d never worked in the industry before.

“The Subway® brand supported us from day one with everything from the shop fit-out plans to sales growth. If we ever had a question or a problem, our Field Consultant was on the other end of the phone to help and if they couldn’t, then they’d find someone that could. You always have support there when you need it with the Subway® brand – it’s like a big family.”

Although Luke is only 25, he has adapted very quickly to running his own business and has found working with his family to be very rewarding. The trio have a hands-on attitude and make sure that they regularly work with their staff on their development. It hasn’t all been plain sailing, as Luke explained: “Managing so many staff was a challenge at first. Going from a family run business to taking on employees of our own was not easy. There’s the legal side of employment; ensuring staff have the right contracts, risk assessments and other forms, but also on a personal level, we support a large number of staff that we need to keep motivated and who all have their own needs.”

Although Sarah had previously managed and operated a catering business, Luke and Ryan came from very different backgrounds outside of the food service industry. Luke had previously worked for the Ambulance Service and found the difference very apparent. He said: “The quick service restaurant industry is highly competitive and keeping up with the competition takes constant work. Fortunately, the Subway® brand is always on the front foot with new products, offers and promotions, to help stay ahead of the competition. Offers are introduced regularly to keep our offerings fresh, marketing material is automatically shipped to the store and voucher books are regularly delivered to local residents in the post.”

The Kendall family is proving to have ambitious plans and is already on the look-out for potential new Subway® store locations and hope to add more locations to their portfolio in the next two years.

Now seasoned franchisees, Luke and his family have this advice for anyone thinking of going into franchising for the first time: “We would really encourage anyone thinking of buying their first franchise to do so, but don’t underestimate the challenges that come with it. Do your research and make sure you are buying into a well-established franchise with proven results from other franchisees to back it up and speak to other franchisees before you take the plunge. We are thrilled that we decided to take this step as a family to buy our Subway® franchises, the business suits us very well and we all really enjoy our work.”

As the Subway® brand continues to expand it is always looking for new franchisees to become part of its success story. There has never been a better time to start thinking about what new opportunities may be out there. 


Interview with Forbes Davidson of Subway, North East Scotland -


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Franchisee: Forbes Davidson
Territory: North East Scotland (Perthshire, Dundee and Montrose)
Franchise: the SUBWAY® brand

Forbes Davidson is a successful SUBWAY® franchisee with three stores across North East Scotland in Perthshire, Dundee and Montrose. He is due to open his fourth store with the brand in Blairgowrie shortly, and has two further stores in development.

Why did you go down the franchise route? And why did you choose a Subway franchise?

Starting up a business is always a daunting prospect, no matter who you are or what you have done in the past. We went down the franchise route as it felt like less of a risk, almost like a safety net if things went wrong – you know there is someone there that will be able to help. It felt like we were going into the unknown but someone was holding our hand and although any business takes a lot of hard work and commitment, the product was a proven one.

We chose the SUBWAY® brand because we saw how well the franchise was doing in other areas and how good the product was. Prior to exploring the franchise route, I had been trying to secure an independent sandwich shop which fell through at the last minute. This promoted my business partner and I to seriously explore a franchise as an option and decided on investing in the SUBWAY® franchise.

What did you do before taking up a franchise?

I had many jobs before becoming a SUBWAY® franchisee – I was never settled in any other job, I always knew in the back of my mind I would have my own business. During my time at university I worked in a hotel, which enabled me to develop customer service skills, after which I went on to work in a call centre and took on a few other roles including removal man, shop assistant, forestry work and chalet boy.

I always felt that I was best suited for the hospitality industry and the experience gained through my previous jobs put together were the best training I could have had for becoming a franchisee.

How did you raise the finance?

I was really fortunate to have inherited money from my aunt. It wasn’t a huge sum, but enough to put a deposit on a flat and the rest was saved and invested. After five years I had enough together with my business partner to invest in a SUBWAY® franchise.

What training and support did you receive initially and ongoing?

When I became a SUBWAY® franchisee, my business partner and I travelled to America for two weeks training. We had a week of work experience in a store and the rest of the time we were put through our paces at the 'SUBWAY® University’ - of which I have a diploma. The training was fantastic, giving insight into stock reporting and the till system – it was invaluable; I remember it to this day.

When we opened our first store in August 2008, we had a member of the head office team work with us for the first week, which was a huge help and support. We don't need the ongoing support as much now as my team and I are very experienced, however we do receive evaluations from our local Development Agent office once a month, which is a good way of keeping us all on our toes. We’re also able to organise training days for staff, so there is always ongoing support if we need it.

What is a typical day for you as a Subway franchisee?

As the business has grown, my daily routine has changed. In the early days, I was in the store six or seven days a week, sometimes working up to 100 hours per week, but that's just what you have to do - that was me learning my trade. When I opened further stores, I realised I couldn’t be in two places at once, but the more time I was able to spend in them, the better they would run.

My brother now acts as Area Manager and he is my eyes on the ground, as I tend to spend more time in the office. I do however, try to phone the stores everyday and pop in as often as possible. I now project manage my new store openings - and I am currently stripping out my new premises ready for a re-fit, so a typical day for me now is very different from what it was a couple of years ago.

What challenges have you faced?

Staff and equipment are always the biggest challenge; everything is great until one of them stops working! I’ve learnt that getting the right staff is essential, but keeping the good ones is even harder. I always try and have a say in who we employ - they are the face of our business.

Has becoming a Subway franchisee changed your life, if so how?

Absolutely, it's not a career; it's a way of life! This was hard in the first few years, it's like having a baby - it needed constant attention especially as the stores are open seven days a week from 7am-10pm. I am used to it now and I have a lot more help from Area and Store Managers to deal with any issues, but I am still on call 24/7.

What marketing/promotional tools do you use to grow your franchise?

As part of the national SUBWAY® franchise system, we are governed a lot by our national promotions, which definitely helps when it comes to brand consistency. We are however, encouraged to do our own promotions - I find that deals for school children work well and gives a steady stream of business during the week.

I’m also on the committee for the SUBWAY® brand’s local advertising board, so I get to have a say when it comes to our local marketing promotions. Voucher books have worked well for us, as well as a good mix of radio, television and print advertising. Social media sites are very valuable marketing tools nowadays too.

What differentiates your franchise from the competition?

I thoroughly believe we have the best product on the market - when a Sub is made properly, it is hard to beat. The product is made to order fresh in front of the customer with a wide variety of ingredients that they can choose from. Choice really helps to set us apart from the competition.

In your opinion, what makes a successful franchisee?

A successful franchisee is someone who is willing to make sacrifices - a hard working individual who can put in the hours. They have to be willing to get to know their business inside and out - once this has been achieved and with the right employees in place, they can go on to grow the business.

The single most important factor in our franchise is the staff - they must have good training from day one. We are always training our staff - this is and always will be an ongoing process.

What advice would you give to someone thinking of buying their first franchise?

If you believe in the product, then go for it - but only if you 100% believe it. It is very hard to make a success of something you don't truly believe in.

I’d also say choose the right staff - they tell the story of your business and if you or your staff are doing something wrong, it should be fixed straight away before it becomes a problem.

What are your plans for the future?

We are currently fitting out our fourth store in my hometown of Blairgowrie and we have plans for a further two stores. Once these are up and running, I think I would like to try my hand at something else, not a franchise, maybe something of my own, but we’ll see!

Would you do it again?

If I was to start all over again with no business knowledge, yes I definitely would do it again - I wish I had done it earlier than I did. You don't need to have lots of qualifications to be successful in business; you just have to be a grafter with lots of common sense.


Hear from SUBWAY® franchisees Jill Rowlands & Chris Murphy, Merseyside and Cheshire - 14-September-2015


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Jill Rowlands and Chris Murphy are successful franchisees for the SUBWAY® brand. Since taking the leap to open their first store in 2009, the duo’s business has grown at a rapid pace, and they currently have five stores located in Merseyside and Cheshire, with ambitious plans to open further stores in the coming years.

Jill and Chris met in 2005 when they both worked at Barclays Bank in the Release Management team. Chris joined the company after many years working for the US Army where she undertook a variety of roles, while Jill had been with Barclays for over 30 years experiencing many varied and different customer service roles. After years of working together, the pair became good friends, and when the opportunity to leave the company became available, they both felt it was time to explore their entrepreneurial side.

Jill said: “When I left Barclays, I wanted to do something completely different and looked into various options, and thought franchising looked like a great option to start out on my own, while benefiting from the advantages of an established brand. I sent Chris a text one day asking if she wanted to do it with me, and she said yes. That’s how it all began.

“We considered lots of types of business that we could go for from haulage to cakes, and then we thought about sandwiches. Chris took me to a local SUBWAY® store and that was it, I was sold. It was such a great concept – sandwiches made fresh in-front of you with lots of fresh ingredients, and knowing how the British like to queue, it seemed a perfect fit.”

The duo went on to complete hands-on training in a SUBWAY® store, before flying off to SUBWAY® brand’s headquarters in Milford, in the US, to obtain their diploma from the University of SUBWAY®. They were then fully qualified to open the doors to their first SUBWAY® store.

Launching the Subway franchise business

Chris recalls: “Opening our first store was a really steep learning curve. The knowledge we’d both gained through our previous jobs proved to be a real asset, and we were fortunate to takeover an existing SUBWAY® store that had already been open for a year, so had a good footing with the local community. We loved every minute of making the store our own.

“The local SUBWAY® Development Agent office was also a real asset during the opening of our first store. Knowing there was always someone available to speak to was brilliant. We never felt shut out, and it was very easy to get help or advice if we were stuck on something.”

Jill said: “When we took over our second store in 2010, we were confident we knew what we were doing. Everything was almost second nature but I think it was our enthusiasm for the business that really drove us forward.”

Over the years, Jill and Chris have each looked after separate areas of the business, with Jill overseeing operations/HR and Chris managing finance/IT. That was until Chris’s daughter Lesley joined the business as Area Manager. Acting as their ‘man on the ground’, Lesley has taken the reins of the business, working closely with the store managers and completing regular store checks.

Chris said: “Lesley working for us has allowed Jill and I to take a bit of a step back from the day-to-day running of the stores. She’s as invested in the business as we are, and will always be looking for ways to save us money and keep store managers on their toes with monthly checks.”

The Benefits of being part of a franchise network

Jill and Chris also recognise the need to have a good team of people working in their stores, and have implemented measures to keep staff motivated and happy in their working environments.

Jill said: “Our store managers have been with us since day one. We keep them motivated with incentives such as end of year bonuses, but most importantly we work really hard on treating them well. If they enjoy where they work, they will do a good job for us. Happy staff makes a big difference and help to create a pleasant atmosphere in the stores.”

Jill and Chris admit however, that staff has been their biggest challenge over the years, with a high volume of turnover.

Jill said: “The key challenge for us has been the volume of turnover of staff. We employ a large number of students as Sandwich Artists™, and so when they move away to pursue their full-time careers, we start the recruitment process all over again, which then requires new inductions and training.”

Plans for the future

Jill and Chris are currently planning to open their sixth SUBWAY® store, which will also be their first non-traditional location, situated at a petrol service station– but they don’t plan on stopping there.

Chris said: “Our sixth store will be a new experience for us being located at a petrol forecourt. All our other stores are on the high street, so is a great opportunity for us to learn something new again. After that, we always said our final goal is to own ten stores – so we hope to have a few more in us yet! It’s all about the locations though - as long as we can find more locations with strong footfall and potential customer base, we’ll stick to our business plan and open four more stores.”

As the SUBWAY® brand continues to expand it is always looking for new franchisees to become part of its success story. There has never been a better time to start thinking about what new opportunities may be out there.


Hear from Mehdi Bahram Choobin of Subway, Birmingham - 17-August-2015


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Mehdi Bahram Choobin is a successful SUBWAY® franchisee in Birmingham who has recently opened his second store in the city. Since opening his first store at the Maypole Retail Development, Mehdi has seen the business go from strength to strength, thanks to a combination of both his hard work as a franchisee and the support of the SUBWAY® brand.

Before opening his SUBWAY® store, Mehdi studied management at university and worked as an accountant for nine years in Iran before moving to the UK to continue his studies in Birmingham. During his studies for an MBA in Finance at The University of Birmingham, Mehdi worked in the university’s SUBWAY® store as part of a case study assignment about the marketing, HR and finance procedures of franchisees in comparison to the other restaurants. The placement gave him a great introduction to the SUBWAY® brand.

Mehdi commented: “I really enjoyed my time working in the university’s SUBWAY® store. I learnt so much and really appreciated the support the franchisees received. I was also impressed with the wide selection of fresh ingredients available to customers.”

Mehdi’s experience in the SUBWAY® store prompted his decision to invest in the food industry when he finished his MBA in 2011.

“After finishing my MBA I did a lot more research about other types of franchisees, but I decided to invest in the food industry, as being in a customer facing position has always been a priority when it comes to my career.”

Being a franchisee appealed to Mehdi as he would be a member of an experienced team that could offer him support, which he experienced during his time at the SUBWAY® store for his studies.

He explained: “You don’t have to start from scratch if you become a SUBWAY® franchisee; you can build on the brand’s experience and achievements. The support I’ve had so far from the Development Agent in this area has been instrumental in getting me to where I am today.”

As well as building on his existing experience within the SUBWAY® franchise, Mehdi has also learnt a great deal about how to manage a store himself. He receives a lot of input from his wife and 11 year old son, which provides him with an invaluable insight into what a child’s expectations are from a Quick Service Restaurant visit.

Mehdi said: “We have specifically trained our employees on how to serve children. First of all, we offer children some vegetables and then explain our different food options. That gives them time to think about what they want and make their decision. There is absolutely no rush in serving children.”

Following the success of his first store, Mehdi made the decision to expand his business and opened his second in July 2015, which is also in Birmingham. Combining Mehdi’s considerable knowledge of management and finance has provided him with all the skills he needed to expand and grow within the SUBWAY® brand.

As well as his tireless hard work to make his stores successful, Mehdi believes that staff members are any company’s greatest asset, and has worked very hard to make sure his are very well looked after. He currently employees 11 staff at the Maypole Retail Development store and eight staff at the Broadway Plaza store.

He said: “I strongly believe that employees are our assets and they must enjoy their work place. We offer a £100 cash bonus to the best employee, twice a year, to show appreciation for their efforts.”

Thanks to Mehdi’s finance qualifications, he appreciates the economies of scale and has some valuable advice for anyone thinking of taking on a franchise for the first time.

Mehdi explains: “The franchise business can be very lucrative and works best as you scale up and gain more franchises. To make sure that your franchise business continues to work for you as you grow, you need to perfect each unit before moving on to the next.”

As the SUBWAY® brand continues to expand, it is always looking for new franchisees to become part of its success story. There has never been a better time to start thinking about what new opportunities may be out there.


The Subway franchise brand reaps benefits - 23-December-2010


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Franchisee name: Farhat Abbas
Location: East London
Franchise: SUBWAY® Stores
 
 
Why did you choose franchising?
Franchising allowed me to partner with a very well-known brand and reap all the benefits of economy of scale and shared best practices.
 
What did you do before taking up your Subway franchise?
I worked for various multinationals including Motorola, Bestway and Wagtv. I started as a sales exec and went on to be Head of Marketing, my professional career was pretty successful but I wanted to be my own boss and retain the backing of a big company, franchising is a great way to do that.
 
How did you raise the finance?
I worked on a business plan and visited various banks to thoroughly explore my options before deciding HSBC was the one for me – it may have had something to do with the bank manager picking up the coffee bill at our first meeting!
 
What training and support did you receive initially and ongoing from Subway?
I remember going to work whilst revising the sandwich formulas on the train!  SUBWAY® Storea has an initial two week franchisee training program in USA with a combination of class room and in store training. I had one of the best times of my life, meeting some great people and embarking on a life changing Journey, as well as meeting the SUBWAY® Stores founder Fred De Luca in person whilst training who inspired me immensely.
 
What challenges have you faced?
You are challenged every day to improve, manage and grow. It’s a great feeling and when you overcome obstacles it’s a definite high. You have to be positive and have the ability to lead your team through difficult times. You have to be a leader and set the example. I learn new things all the time and am never shy to admit when I am wrong, that's when you know you are delivering true leadership.
 
Has becoming a franchisee changed your life, if so how?
It has made me more confident, and I now believe in myself more than I ever did. It has made me humble and appreciate what I have and know that I can make a difference to people’s lives, both my team and customers. I think I am a better person and aim to do more to share my skills with others.
 
What advice would you give to someone thinking of buying their first franchise?
It’s better to take small steps than giant leaps, believe in yourself otherwise no one else will. Go after your dreams otherwise they will never come true. Share your learnings with others and you will learn more yourself.
 
What are your plans for the future?
I plan to consolidate my business and look at doing more charity work - I would love to support a small orphanage in Pakistan.
 
Would you do it again?
Yes, only sooner!