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South West England - Franchise News Archive

South West England news and case studies:

There are many successful franchise businesses in the South West of England. If you're considering becoming a franchisee in the South West of England, why not read through the case studies below and find out how these people in this area made the successful journey into franchising.

From franchisor to franchisee

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Name: Martin Bradbury
Franchise: Northwood 
Location: Warminster
Date launched: May 2005

Tell us a bit about yourself and what you were doing prior to setting up your Northwood franchise business?

Before Northwood I completed an apprenticeship and worked for 15 years before emigrating to Australia where I set up a company which I went on to franchise.

After selling the franchise company in 1992 I returned to England and took up a position with the MOD where I remained until 2005 when I was offered a voluntary redundancy package. I used the redundancy monies to fund my Northwood business.

Why did you go down the franchise route? And why did you choose Northwood?

"I believed there was more chance of success with a good franchise company and after researching the franchise opportunities that were available Northwood stood out because they had the unique selling point of ‘Guaranteed Rent’."

How did you raise the finance?

50% of the finance was raised through NatWest bank & 50% from my redundancy package.

What training and support did you receive initially and ongoing?

We did a six week training course of which 4 weeks was in carried out at the franchise office and two weeks with established franchisees.

What is a typical day for you as a Northwood franchisee?

Most days start looking at emails and then diary planning for the day before Chairing a morning meeting with my team after which I attend Landlord & Vendor appointments trying to win new business.

What challenges have you faced?

The biggest challenge has been managing business growth throughout the recession, which impacted the property sales market in 2008.

"My business had a good income from residential sales and a secondary income from our lettings portfolio and, with a great deal of support, we were able to grow this income and have gone from strength to strength."

Has becoming a franchisee changed your life, if so how?

Yes I believe owning a Northwood franchise has changed my life. I am much more confident than when I started my adventure, I am more respected in my community and I believe that I am financially in a stronger position than I would have been if I had not accepted voluntary redundancy.

What is the most invaluable piece of advice you could give someone looking to set up their first franchise?

Make sure that the franchise that you are purchasing has a Unique Selling Point with a good support strategy and that you have enough finance in place.

In your opinion, what makes a successful franchisee?

Someone who is hard working, good communicator and is prepared to embrace the franchise model that they have bought into. You buy into a franchise because its model is successful therefore do not try to reinvent the wheel.

What are your plans for the future?

I plan to give my branch Manager a share in my business with a view that he will in the future either want to buy part or all of the business. I also plan to play lots of Golf and enjoy my Grandchildren.

Would you do it again?

Yes, without a doubt!

You can immediately download Northwood's FREE franchise prospectus by filling out our short form here.

 

Exclusive Interview: "I built a business which I still love working in"

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Name: Peter Eccles
Location: Somerset and Bridgewater
Franchise: Snap-on Tools

Tell us a bit about yourself and what you were doing prior to buying a franchise business?

I’m 57 years old, married with four children and even a couple of grandchildren! I’m a property investor, enjoy surfing every now and then and spending quality time with my family.

I started my franchise in 1998 after a 12 year career as area manager with Kwik Fit. In the back of my head, I always knew I wanted to be my own boss but wasn’t sure how to achieve it! Snap-on approached me in September ‘97 and by January ‘98 I was on the road.

Why did you go down the franchise route? And why did you choose the Snap-on franchise?

The Area Manager’s job at Kwik Fit entailed a 7-day week, working something in the region of with 12-14 hour days, which was the main reason for stepping away as wanted to be home more for my wife and children. I’d seen the Snap-on vans around and a Snap-on Area Manager came into Kwik Fit one day. We had a chat about the brand, about working for yourself, the perks of it.

"At the time the idea of having a franchise like Snap-on fitted into what I wanted and would have a great outcome for family life. It offered a greater return on the effort you put into the job and I could spend more time at home with my family."

I had an initial talk with Snap-on head office and went on several van rides with various franchisees. I just liked the brand, the brand made sense as did their working style so I went for it.

How did you raise the finance?

(Bearing in mind this was almost 20 years ago) I took out a personal loan repayable over 10 years which I paid back in less than 3.

What training and support did you receive initially and ongoing?

When I joined in 1997, I spent a week on the Snap-on training course at head office. These days new franchisees go to Dallas for a week! That was followed by 15 days with a field manager who came out with me on my van to all of my first visits in my territory. After that I had the confidence to get out there and do it myself which was obviously the plan but there was and still is always someone at the end of the phone to help you.

In terms of ongoing support these days we have regular regional meetings, a great support team at head office who are always on the phones if you need anything from IT support to finance to product queries. Then there’s the annual national conference and tool fair and the franchisee advisory council so there’s lots going on from a network perspective.

What is a typical day for you as a Snap-on franchisee?

My days are split between actually working in my own territory, on my own business and working with my current active ‘second franchisee’. We meet every morning and at the end of every day to plan and review and basically make sure things are running smoothly. In terms of my business, there are some run-of-the-mill tasks that you have to do every day; things like stock control, invoicing, cleaning the van. But other than that, every day brings something new which is one of the things I love most about my business.

"I see different people every day and they all have their own requirements: that special product they just have to have, little problems that need help solving and advice that they look to me for – it’s just really satisfying."

What challenges have you faced?

I don’t know that I have had any really. Not anything that I would consider to be out of the ordinary anyway. Things aren’t just handed to you whether you’re a franchisee or not. Running your own business is hard work and requires an awful lot of determination, dedication and drive to succeed. Of course you have those days where you’d rather stay in bed, everyone does.

Remembering why you’re doing it and all of the amazing things that your business can bring for you, that’s what motivates you and gets you going when most people would pull the duvet back up over their heads! That’s what makes being a franchise business owner special and essentially leads to success.

Has becoming a Snap-on franchisee changed your life, if so how?

I’d be lying if I said I wasn’t motivated to make money… Course I am! My hard work has given me a better way of life. I’ve been able to invest in a property portfolio, enjoy great holidays and build a financially secure future for my family. How many people can say that these days?

What is the most invaluable piece of advice you could give someone looking to buy their first franchise?

"I would say the best advice would be to make sure you’re prepared to give it all that you’ve got. You can’t approach being a franchisee half-heartedly. You’re responsible for your own success."

Yes the support, the guidance the systems and back-up is there but if you’re not motivated to get out of bed in the morning your business isn’t going to run itself.

The beauty of the second franchisee programme with Snap-on is that it kind of allows you to try it all out before completely going it alone. Work for a franchisee with promise to buy that area from them once the area is successful and you have the funds to do so.

What are your plans for the future?

My plans for the future are to keep doing this for as long as I can… because I love it! I love my business, my industry, the brand and my Snap-on family, customers included! I love the banter in the garages and really enjoy helping people out – it’s very satisfying to solve people’s problems and supply quality products.

I’m 57 now and want to go on for at least another ten years. I’m so passionate about the second franchisee programme and really want to focus on that. I’ve got two more candidates lined up and of course my sons are dying to get into the business too but they have to earn it just like everyone else!

Would you do it again?

Without a doubt – in fact I already have: five times over! So far I’ve bought five ‘second’ vans and had them running all over the South West areas. Each time my employed ‘second franchisee’ has been in a position to do so they’ve taken on the franchise themselves and become a franchisee in their own right. I love helping people into business ownership this way and plan to continue to do so for years to come!

To receive Snap-on's FREE franchise prospectus click here

A fresh challenge in North Devon with Riverford Organic

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Name: Joanna Limb
Location: Devon
Franchise: Riverford North & West Devon

Tell us a bit about yourself and what you were doing prior to buying a Riverford Organic farmers franchise business?

I had been working as a legal marketing executive at a large law firm in London and lived in Brixton, South London with my husband Phil and two small girls, Hermione (5) and Darcy (2). I had come back to work after my maternity leave and was working on a part-time basis so I could spend more time with the girls.

Originally from Devon, I’d lived in London for the past 15 years and whilst I loved my time there, the children’s arrival had changed our priorities.

We were looking for a fresh challenge in the South West, closer to my family and allowing us to live a more rural, outdoor, community focussed life.

What attracted you to franchising versus started starting up on your own or finding employment?

Phil’s brother and his partner both run their own businesses and whilst they work incredibly hard, the job satisfaction they have, inspired us to look for a business opportunity of our own. We knew we didn’t have the ideas, time or expertise to build a business from scratch and needed an income from the start so a franchise was the most viable option.

Why did you choose a Riverford franchise business? What research did you undertake?

We were customers of Riverford in London and have always loved the quality and flavour of the veg and the strong values the company stands for. As parents we are keenly aware of the influence our eating and buying habits have on our children and we want to teach them that what they eat and where it comes from matters. When we spotted that the North Devon territory was up for sale it felt like fate was stepping in.

Before sending off for the the application form we read everything we could find on franchising, and of course Riverford itself. The application and approval process took about 8 months from our initial enquiry to delivering our first veg box.

"Riverford provided a lot of support from the start and gave us a huge amount of information so we knew we were going in with our eyes open. Throughout the process there were opportunities for both sides to ask questions and check it was the right fit for both. We were also able to contact a number of the existing franchisees and ask plenty of questions."

We put together a very comprehensive 5 year business plan which meant we had a clear idea of where our customers were going to come from and what our profit potential was. This was then presented to the senior management team at the farm for their feedback and discussion before we presented to Riverford’s board of directors for final approval.

It felt good investing in a company that has such a strong code of ethics and isn’t all about making more money. It genuinely cares about its customers, suppliers, employees, franchisees and stands by its motto of Good Food, Good Farming and Good Business.

How did you raise the finance for funding your franchise? Did you use any financial support (grants etc) specific to business startup?

We had been saving hard in our previous careers so used that money, plus a little extra borrowed from family members. We were lucky enough to not need any additional support initially, although we have since been looking in to grants available to help grow the business and employ more staff.

What training and support did you receive initially from Riverford?

After approval from the board we spent a week at Riverford’s head office farm in South Devon learning the systems we would use on a day-to-day basis and getting a much better understanding of every aspect of the business we would be representing – from how and where Riverford food is grown, to recycling policies, quality control, employment issues, new products etc etc. Every staff member we met had a real passion for Riverford and what it stood for – it was very inspiring.

We also spent a bit of time with the outgoing North Devon franchisees and of course the drivers, learning the ins and outs of delivering across our vast territory.

What is a typical day for you as a franchisee?

To be honest there is no typical day!

If Phil is driving, I will get up before the girls and try to do an hours work getting the rounds ready for the next day before the school run starts, and then it’s a juggle between spending enough time on the children and the business. Each day there are particular tasks to action as well as dealing with any customer queries, orders and occasional complaints that come in. We need to make customer calls, plan marketing activity, attend to social media, update the accounts, pay the drivers… there always seems to be more tasks than time!

Balancing work and family life is important for all franchisees but more so for working parents, do you think a Riverford franchise gives a good work and family life balance? Has becoming a franchisee changed you and your family’s life?

As long as you don’t expect a 9-5 job then this is a great option. We’re able to spend time with the girls during the day and be there for school pick-up and drop off. The compromise is working early mornings, evenings and weekends but running your own business definitely gives you the flexibility to do this.

Not commuting every day has saved us about 3 hours a day – time we can now spend with the children, or just being out and about enjoying life in Devon. The girls get to see us both working and we think it helps put them more in touch with the real world.

"Although still a challenging full time job, running a Riverford franchise allows us flexibility with the girls in a location we love and is something that we are passionate about. It fits our philosophy for food, farming and a more sustainable life. It has changed our lives for the better. Working in such beautiful surroundings, whether it’s in the office at home looking down to the sea at Teignmouth, or out delivering across Devon, is a great pleasure."

We get to eat as a family every evening – something that was reserved for the weekend in London which has been great and slightly expanded the girls culinary horizons as they now eat what we eat – although we still get plenty of “yucks!” – toddlers are not the easiest to cook for.

What is the most invaluable piece of advice you could give other mums looking to get back into work and considering starting their own business through franchising?

Just go for it and make sure you have plenty of support in place! It’s pretty scary starting out on your own, but what have you got to lose other than regrets for not trying something. Franchising is a great introduction to running your own business as the risks are less, a lot of the hard work setting up has been done for you and the brand has already been built and established. Just pick something you really feel passionate about and believe in because the hours are long but it’s definitely worth it.

What are your plans for the future?

The priorities now are to continue to grow our sales, streamline the delivery pattern and its associated costs and really get to know our beautiful, but huge, patch of Devon. Changing our lives so drastically last year has made me realise that it’s not as scary as we initially thought and the rewards have been worth the risks. I’m definitely more open to any other opportunities that may present themselves in the future.

Would you do it again?

Absolutely!

To request Riverford's FREE prospectus, click here and fill out the short form. 

Interview with Pippa Crow, Monkleigh, Oscar Pet Foods

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Name: Pippa Crow
Location: Monkleigh, North Devon
Franchise: Oscar Pet Foods

Tell us a bit about yourself and what you were doing prior to buying a franchise business?
I worked in the RHS Rosemoor for years, prior to that I worked in a solicitors’ office.

What attracted you to franchising versus started starting up on your own or finding employment?
In one word, security. Knowing that you would have necessary support, back up and knowledge when needed.

Why did you choose Oscars? What research did you undertake?
I had been purchasing the food for 3 years then franchisee who delivered to me said he was moving back up to London so the franchise would be up for sale. I

How did you raise the finance for funding your franchise? Did you use any financial support (grants etc) specific to business startup?
Redundancy package. No grants required.

What training and support did you receive initially from your Franchisor?
A week’s training and the support has never gone away.

What is a typical day for you as a franchisee?
I load my van the night before and once my children have all gone off to their respective schools I go off on my deliveries. My deliveries are usually finished so that I can be back home in time for my children to be coming home from school.

Balancing work and family life is important for all franchisees but more so for working parents, do you think franchising gives a good work and family life balance? Has becoming a franchisee changed you and your family’s life?
Franchising for me does work to give a good work and family life balance. I am home to see them off to school and for when they come back. I am available if they are sick and during the school holidays. They enjoy coming with me to the various shows that I do and helping setting up/clearing away.

What is the most invaluable piece of advice you could give other mums looking to get back into work and considering starting their own business through franchising?
Research and, where possible, speak to franchisees of whatever business you are thinking of entering into

What are your plans for the future?
To try and further expand my customer base.

Would you do it again?
Definitely!

Exclusive interview with Jo Boland, Papa John’s, Plymouth

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Name: Jo Boland
Location: Plymouth
Franchise: Papa John’s

Tell us a bit about yourself and what you were doing prior to buying your Papa John's franchise?
Before joining Papa John’s as a franchisee in 2013, I previously ran the shop as a branded Perfect Pizza outlet. Myself and my husband Austin have a young family and so were looking for more financial security so thought joining forces with a well-known brand would help our long-term future.

What attracted you to franchising versus started starting up on your own or finding employment?
As franchisees previously, we recognised the support being part of a franchise can offer. Papa John's is one of the largest pizza companies in the world and we were keen to become part of that success. The decision was a good one as following the store re-fit and launch, it was so busy people were queuing to the corner of the street to try out the pizzas! Because the Papa John’s pizzas taste so great people were quickly coming back for more. The store was twice as busy as expected.

Why did you choose Papa John's? What research did you undertake?
We were already aware of Papa John’s as a company. We also knew Gareth Davies who is now regional vice president for Western Europe for Papa John’s, but who previously worked for the now disbanded Perfect Pizza and we trusted his recommendation.

In addition, the Papa John’s concept of ‘Better Ingredients, Better Pizza’ means the company only uses 100% fresh dough and fresh ingredients which give a great natural flavour. The pizzas simply taste better than the competition so the decision was straight forward!

How did you raise the finance for funding your franchise? Did you use any financial support (grants etc) specific to business startup?
Through savings and a loan arranged through Papa John’s.

What training and support did you receive initially and ongoing from your franchisor?
The marketing support and training provided by Papa John’s was second to none. Although I have a background in the industry, the training, including computer training covered every angle. The head office staff were also really helpful. I needed to work with the Papa John’s team to completely re-fit the store and they were always there to help and would answer any questions at the drop of a hat. During the official launch I had all the support I needed and Papa John’s even sent a senior staff member from head office to help on the day.

Papa John’s also supported us with some of the cost of our opening offers to guarantee the new venture was off to a great start. They are genuinely invested in our success and I would certainly recommend Papa John’s to other potential franchisees.

What is a typical day for you as a Papa John's franchisee?
Austin is heavily involved in the franchise on a daily basis. From my point of view because of our two young children (aged four and six years) I work in the shop when I can. I also help with the paper work and phone calls. It is a varied role, for example we are currently planning our next direct mail campaign.

We are lucky to have found a good manager who takes care of a lot of the staff management but still it’s a 24/7 operation. You may get a call if someone’s called in sick or even at 3am if the alarm’s gone off! However, the advantage is that we run a thriving franchise business which gives us the flexibility to take time off if we need it too.

What challenges have you faced?
Being a mum, life is always a balancing act! Before the children I used to work full-time in the pizza store, however, now, I’m sure like many mums, it can be hard to find enough hours in the day! However, I like to keep in-touch with ‘what’s going on’ so spend as much time as I can in-store. I think the staff find it motivating that the owners of the business are as hands on as they can be.

Has becoming a franchisee changed your life, if so how?
Sure it’s hard work but the franchise offers us flexibility also. It has defiantly changed our lives for the better. We know if we have any issues we can call head office for help. Even though Plymouth is a long way from Papa John’s HQ in Surrey, someone will always be here to help if we need it. That kind of support is invaluable.

In your opinion, what makes a successful franchisee?
In our business you need to be a people person. We have lots of staff to look after and by getting involved, being hands-on in the business shows you care.

What is the most invaluable piece of advice you could give other women looking to start their own business through franchising?
I have some friends that have recently set up their own businesses and it is very tough. Franchising offers a support network, where help is on hand whenever you need it and you will, so take advantage of this.

What are your plans for the future?
We are enjoying developing our current store and seeing how far we can grow this. Since start up in 2013 we have seen a big increase in sales. In addition, the recent Papa John’s TV advertising has been a great boost and this is the kind of investment you would never get if you started up alone.

Would you do it again?
Yes, definitely!

Click here to find out more about the Papa John's franchise opportunity

Husband and wife Belvoir team find success

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Franchisees: Bob and Annabel Leach
Territory: Falmouth
Franchise: Belvoir

Husband and wife team Bob and Annabel Leach of Belvoir Falmouth opened their new office at the end of January and they are now busy planning an official launch party.

The couple have worked together since 2001 when they took on a convenience store in North Devon. They ran this for five years before taking on the Post Office and convenience store in Helston, Cornwall, which they sold in 2011.

Prior to this Bob worked for 25 years in the transport and distribution industry. Annabel’s career path includes experience in HR and account management. She has also worked for a leading building society where she dealt with mortgage management and finance.

Their decision to venture into property management was prompted by the desire for a new challenge that would utilise all their skills and experience and allow them to stay in Cornwall.

Bob and Annabel have four children aged between 21 and 9 and hope that this new venture will enable them to enjoy more family time.

Bob explains: “Our shops were open seven days a week from 7am to 10pm. We enjoy working in the service environment because of all the different people you meet and the satisfaction gained from giving good customer service. We are 100% committed to Belvoir Falmouth, but we are also looking forward to office hours giving more structure to our days and hopefully freeing up more time for us as a family.

“We are very excited about joining the Belvoir family. We know we can run an efficient business and understand the importance of great customer service. However, as newcomers it is reassuring to know that we are part of a network with a wealth of knowledge, expertise and experience at our disposal.”

Commenting on the new launch, Dorian Gonsalves says: “It is not uncommon for a Belvoir office to be run by a husband and wife team, but they don’t always have the benefit of Bob and Annabel’s long history of working together. It is evident they have a strong working partnership, which means their attention will be fully focused on bringing their acquired skills to the new task in hand.

“I know this highly motivated couple will make a fantastic success of their business. It is a delight to welcome them to Belvoir and I look forward to them stamping their mark on the area’s lettings industry post-haste!”

New Dream Doors showroom opens in Wootton Bassett

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Dream Doors North Wiltshire franchisee, Ian Sturton, opened his showroom in Wootton Basset last week. The Royal town's deputy mayor, Councillor Ian Ferries, and his wife, Judy, were there to cut the ribbon, while celebrated town crier, Owen Collier, was on hand to ring in the news. Dream Doors' founder and managing director, Troy Tappenden – who formed the kitchen makeover company in Hampshire back in 1999 – was the first to congratulate Ian, handing over a bottle of champagne to celebrate his brand's latest showroom opening.

“This is another very proud moment for me,” said Troy. “It's a fantastic showroom in a great location, and I know Ian will be one of our most successful franchisees. He knows what he's doing, has had a great start already and, with support from my team and his own staff, those sales will continue to flood in.”

It's taken Ian, already an experienced retailer, seven busy months to finally get his showroom ready for launch. And, if he follows a typical Dream Doors franchisee's growth path, his turnover will increase fourfold from now on. “We've averaged sales of £25,000 a month since we started, and everything has worked out very well,” he said. “We're well ahead of our business plan, with at least £60,000 of sales to come in. It's been great and, if I'm honest, it's been crazy at times as well!

“Luckily we found Darren who has come on board as an installation controller. He has huge experience in kitchens, whereas my background is in business and retail, so Darren makes sure we're delivering on all the promises we've made to our customers.”

Like most Dream Doors franchisees, Ian had no previous kitchen industry experience. Award-winning training is delivered from the outset, including peer-to-peer mentoring from existing franchisees. And Ian's franchise manager, Bryn Jones, was quick to praise him for embracing all of the support at his disposal: “Ian took full advantage of our training programme, making himself available from the turn of the year. By the time he completed his week's induction course at head office in February, he'd already had five visits from myself and Andy Hart, our company sales trainer. He'd also spent three days with existing franchisees in Oxford, Thatcham and Woking.

“It's been a pleasure working with Ian and seeing his business grow,” he added. “I'm happy to see another showroom open around here as, of course, that now means most of the consumer demand in the south is being satisfied.”

Dream Doors is recruiting new franchisees nationwide, and there are also some existing and profitable franchise resales available in Bath, Essex, East Sussex and Kent. Franchisees don't need any practical expertise as sub-contracted teams or employed fitters handle the installations. The company will be on stand L60 at the National Franchise Exhibition this Friday and Saturday to meet interested parties.

On to a winner with Trophy Pet Foods

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Franchisees: John and Karen Purnell
Territory: Warminster, Wiltshire
Franchise: Trophy Pet Foods

Hi guys, we are Karen and John from Warminster, Wilts. We couldn’t be more pleased with our decision to choose Trophy. This is our first business venture and we know it is a winner. We have 300 + returning customers at the moment.

Karen has a full time job and works part time with Trophy. She uses her expertise in customer service and stock control to great effect. I do the delivery and sales side. I love meeting people and animals so my part is easy. What makes it easier is the food. It really does sell itself once you put a few basics into place. I honestly believe, having done what seems like a hundred taste tests and compared all the ingredients, that there is no better food on the market.

I come from an admin background and Karen is the general manager at an Importers. So you don’t need any direct selling experience. A love of animals and a desire to see them thrive on the best food around is one of the main qualities you need. We are very big on customer service and have an ordering system that reflects this. We are always on hand to answer any customer questions about their pets during the week but we let the answer machine take messages for the weekend.

We believe in doing the hours that are required to keep the business moving forward. You will lose some of your spare time, as in any business, but you will find it is worth making the odd sacrifice. When we first started we seemed to work every weekend and every conversation seemed to be about Trophy and the best way to do things. Now, 5 years later, we feel the ground work has been done and it is now a question of improving on the numbers of customers. In our first two years we had a lot of customers from doing local shows and canvassing. More recently we have more and customers from referrals. This alone proves to us we are on the right track. What could be nicer than setting off in your van every day going to meet animal lovers and their pets and making money at the same time?

All the best from Karen and John and our two Trophy retrievers Max and Cody.

etyres franchise is perfect fit for former military man

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After 26 years in the Army, former serviceman Stephen Metham was looking for a career opportunity that would deliver exciting opportunities and strong financial returns.

 

After months of thorough research, 42-year-old Stephen decided his future lay with etyres, the UK’s first mobile tyre fitting franchise, and is now looking forward to launching the etyres Salisbury branch in May.

Stephen admits that after weighing up all the facts, it was an easy decision to make. “I soon realised that etyres was the perfect opportunity for me,” he explained. “It offers me the freedom to run my own business, working in an industry I am interested in and the chance to earn a good living.

“I left school at the age of 16 and joined the army a few months later,” he continued. “After 26 years I was ready for a fresh challenge and so I started to think about new career opportunities.

“I had a few clear ideas about what the direction I wanted to go in. I knew I wanted to be my own boss, because I wasn’t keen on starting a job where I was going to be told what to do by someone 20 years younger than me! My background means I am very focused, organised and capable.

“That is why franchising appealed to me. I am self-motivated and ambitious and I want to achieve financial security for my family, but I lack the business know-how and I can gain this by being part of a good franchise business.

“I also knew I wanted to work in the automotive industry, I have always loved tinkering with cars, have military driving experience and hold an HGV and motorbike license.

“A big attraction for me is that etyres is a very resilient business model, even during tough economic times. People will always need new tyres, they are not a luxury or something you can live with.”

Stephen also recognised that etyres has a wide appeal for cost-conscious vehicle owners who are short on time and savvy with their cash. “etyres mobile fitting service makes it popular with motorists who want to avoid the hassle of driving to a tyre depot or garage and don’t want to waste their time sitting in a draughty waiting room while their new tyres are fitted.

“And because our overheads are low, it means we are able to offer highly competitive prices for all the tyres we supply and fit – so our service offers customers a win-win situation.”

An etyres franchise has proved to be a popular choice for former armed services personnel because many of the attributes they have can be transferred into running their own mobile tyre fitting branch, such as self- motivation, strong work ethic, punctuality and good communication skills.

 

Brothers team up for Driver Hire take over in Bournemouth

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Transport and logistics specialist recruiter, Driver Hire Bournemouth, has new owners. The south coast franchise has been bought by brothers Arjindar and Balraj Dusanjh. They will be running the office with assistance from their father Jasbir and uncle Davinder.

Driver Hire has a network of almost 100 offices nationwide. It provides temporary and permanent drivers and other logistics staff to local and national organisations in both the public and private sector. If they’re short of staff – perhaps because of illness, holidays or seasonal demand – Driver Hire will supply them with a suitable replacement.

Balraj, Jasbir and Davinder came across Driver Hire on a visit to the Franchise Exhibition. There they met Gee Bains, Driver Hire’s London South East franchisee who extolled the value of a Driver Hire franchise. Following their own research, they decided to invest.

Arjindar who has previously worked for BT and is also a sports coach and football referee, will be using his sales’ experience to develop the business. Brother Balraj, who has a diploma in business studies, will be looking after the back office. Working alongside them will be longstanding recruitment consultant, Ley Sheppard and Joan Eastwood who looks after payroll and finance.

“Driver Hire prides itself on delivering quality, guaranteed drivers, 24 hours a day, 365 days a year,” says Arjindar. “We’re looking forward to supplying them to a wide range of local and national businesses and organisations in the Bournemouth postcode area.”

"Signs Express is a perfect example of all that is good about franchising"

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Originally opened in 2004, John has been centre owner since 2007 and now employs seven staff from his 2200 sq ft unit based on Avonbank Industrial Estate.

1. What did you do prior to becoming a Signs Express franchisee?

Product manager for Capita – I was responsible for the design and development of a large computer application sold to local government. This involved managing teams in Asia and India so I travelled a lot!

2. What made you decide to buy an existing franchise?
I bought into Bristol as an area. Bristol is the tenth largest local economy in Britain and yet the Bristol branch was no where near as successful as branches in much smaller towns – there was and still is loads of scope to grow here.
The brand also attracts regular national work which more than pays for the fees; only this morning I have been asked by a Belfast-based company to quote on a large re-branding in Bristol. They were upfront that they need great service at a reasonable price and were confident from past dealings that this is what they would get from Signs Express.

3. How has your own business progressed or expanded since you launched?
We enjoyed fairly quick success and were 250% bigger than when we bought into Bristol. The recession has slowed all that down, but I can really feel our reputation growing locally and I think 2012 will be another year of solid progress.

4. What has been your biggest order to date or who has been your biggest customer?
We have had two orders of over £50k each. We work for a brace of large household brands but are bound by confidentiality agreements to not say who!

5. Where would you like to see yourself in 10 years?
That’s interesting because if you had asked me three years ago I would have said looking to retire. It’s a long way out and things may change, but I will probably be a Signs Express franchisee albeit with one of my staff running the centre on a daily basis.

“Signs Express is a perfect example of all that is good about franchising: they are board members of the British Franchise Association (BFA) and look to take a supportive rather than dictatorial stance with their franchisees, which was important to me.” - John Miller-Wilson, Franchisee, Signs Express (Bristol)

 

Martin & Co Worcester and Gloucester win gold award

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“An agency totally focused on exceeding customer service expectations that strives for perfection at all times,” earned husband and wife team Peter & Rani Grieve the Gold Award for Best Small Lettings Agency - Midlands Region.

The awards, sponsored by The Sunday Times and The Times newspapers are the pinnacle of the lettings industry and are hotly contested by all the top letting agents in the UK. They picked up the Gold award from double Gold Olympic champion Dame Kelly Holmes.

Peter and Rani are the business owners of the Worcester and Gloucester lettings franchise Martin & Co. Their Worcester office has been trading since 2008 and the Gloucester office was purchased as a resale 2 years later. They are supported by a team of 9 staff across the two offices.

Their success has not come easily and Peter and Rani along with their well established team have worked hard to enjoy a large market share in the area and respect within their local community.

Peter and Rani have not just adopted the established processes and systems you would expect from a successful franchise brand but ensure these are put into practice day in day out and have added their own local expertise and business experience to enhance the customer experience for both landlords and tenants and run a successful business.

Staff are given clearly defined targets and objectives with regular reviews. Training and development is also high on the franchise owners list. Utilising the highly ranked and well-established Martin & Co website they have an integrated approach to sales and marketing activity and have been earlier adopters of social media and related web and e-strategies. Backed by comprehensive local PR they have generated excellent results with business up by 40% on last year.

Ian Wilson Managing Director of Martin & Co also attended the awards added,”This is just fantastic news for Peter & Rani. They are true ambassadors of the Martin & Co brand. Peter and Rani are no strangers to awards success having won an ESTAS Gold award in 2009 based on great customer service feedback and have continued to drive their business forward and this award is further recognition of this – a great achievement and the first office in the 170 plus national network to pick up a Sunday Times/Times award.”

Gaining a better quality of life with Oscar Pet Foods franchise

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Franchisee: Pippa Crow
Territory: Bideford, North Devon
Franchise: Oscar Pet Foods
 
From London to Devon to OSCAR – and to my ideal way of life. I was a legal secretary for over twenty years spending the majority of this time in London. In search of a better quality of life a move to Devon, by the sea, was a dream come true. For a time I pursued the politics of the legal profession and at the first opportunity I found work at the Royal Horticultural Society - only to be made redundant. Redundancy forced me to rethink my future; to have a fulfilling and flexible job that allowed me more time to spend with my husband and two children meant working for myself.
 
Moving to Devon introduced my three Greyhounds and four cats to OSCAR - changing their food made all the difference both in looks and fitness - I was delighted. And when it came to my notice that an OSCAR resale franchise was available in my area I did not hesitate in making contact. Buying an existing business was a good start because certain elements were already in place but before making a final decision I researched the business opportunity fully, via the internet and locally.

Signs Express franchise recruits in the south west

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Franchise business opportunities act as much safer option when starting in business and this is especially the case when looking at buying an existing franchise business as a resale option.
 
Through buying an already established business, the new owner will gain a distinct advantage as the business is already up and running with an existing customer base. There are no headaches over finding a production unit to base the business, plus the centre is already fitted out with the required equipment and furniture; so no waiting around for suppliers and no need to waste time organising the layout, it’s already been done. The staff are even already in place and fully trained, therefore cutting out the time recruiting in the area and providing the business owner with the knowledge of the centre as it currently stands. This means that as soon as the franchise owner is in, he can start trading and continue generating profit from day one.
 
There are huge benefits within the counties in the South West. For example jobs in Gloucestershire are highly sought after. Economically dominated by the service industries, and with a strong financial and business sector, this South West location is currently experiencing vibrant growth amongst its existing business community which increases scope for business in the future. The existing business, has an excellent reputation amongst its established customer base and receives a substantial amount of repeat business within the area.
 
With business opportunities in Dorset, or if you are looking to buy a business in Gloucestershire and businesses in Somerset all helping to bring the region through the recession.
 
With over 80 centres nationwide and 20 years of experience under its belt, Signs Express business opportunities are growing as more franchisees reach retirement. There are many business owners who joined Signs Express having worked for years in various industries and who were looking for security as they reach retirement age. This means that now, some years later, they have reached their potential and are set to retire and enjoy the money that they have earned through their own hard work over the years.
 
The key to starting in business and in particular buying an existing franchise in is its distribution channel. The franchise has built up an enviable customer base as a result of time and experience, meaning the customers would already be there and at the new business owner’s disposal. The same goes for suppliers. Signs Express has its own preferred list of suppliers and in a resale situation these relationships have already been made with the centre and therefore any problems already ironed out.
 
As a management franchise, prospective franchisees require no industry experience as full training is provided. Your skills will be based on your own management and sales experience and your ability to lead a team. Ongoing support is available from sales and marketing, accounts, IT, HR, operations and technical as well as initial training to learn more about technical aspects and business techniques.
 

Signs Express franchise recruits in Swindon

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Swindon is abundant with business opportunities, but starting your own venture can be a turbulent and stressful time so before making any decisions it’s important to thoroughly research all business options in the area.
 
Signs Express, as a franchise, is one such avenue where you can start a brand new business and be your own boss; but all with the safety of an already established brand, proven business model and with support along the way.
 
Franchising is showing a positive outlook and is proving a more sustainable option than starting in business alone. Despite the economic uncertainty of last year, franchising still managed to contribute £11.8 billion to the country’s GDP which also showed an increase of £400 million from the previous year. The statistics which were reported in the annual NatWest BFA franchise survey, also highlighted potential for future growth with franchisors, on average, planning for an additional 8.8 franchisee outlets and a modest increase in the number of businesses looking themselves to franchise their own businesses.
 
As the UK and Ireland’s largest signs franchise providing all types of signage working in the B2B sector means that there are no customer constraints; after all every business needs signs and graphics in some shape or form.
 
The Swindon and Wiltshire areas in particular are abundant with customer potential and money making opportunities. With particular emphasis on economic growth and development in retail, financial and business services, technology, public sector and leisure; the key customer base is already on your doorstep making it a flourishing centre of activity for local business opportunities.
 
Signs Express customers can therefore stretch from the public sector, local councils, professional clients such as solicitors and architects, retail and restaurant customers as well as a vast range of small mobile businesses through to industrial and commercial enterprises in many sectors and divisions.
 
Signs Express currently has 80 signage centres nationwide, however, there are still a number of greenfield businesses for sale which are ripe for the picking throughout the UK. The Swindon sign franchise opportunity is one particular location Signs Express is looking to recruit as there is currently little presence in the Swindon area; it therefore holds endless opportunities for you to start in franchising.
 
As part of an already established brand, the process of setting up a sign franchise in Swindon is made so much easier. As well as including working capital the overall fee to become part of the Signs Express franchise includes help finding premises; unit fit out with everything from printing machinery and computers through to desks and signage materials; help researching the local market along with providing business data; marketing literature and merchandise and help recruiting; as well as training in accounts, marketing and technical processes to get started.  
 
With this there are much faster financial rewards. Through the help available a new Signs Express franchise looks to break even in the first year, receive dividends of £20,000 in year two and £40,000 in year three. In fact, well established franchisees are turning over £1m a year and some longstanding franchisees have recently been celebrating reaching £5m invoiced sales mark.
 
As a management signage franchise, prospective franchisees require no industry experience as full training is provided and sign making staff will be appointed to work in this case in the Swindon franchise production unit. Your skills will be based on your own management and sales experience and your ability to lead a team.
 
 

Taking the plunge and investing in a ServiceMaster franchise

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Alistair Grieves, ServiceMaster Contract Services, Exeter
 
I originally worked for a Contract Furnishing company in London, neither my wife nor myself wanted to continue working in London so we decided to move to what we considered was the best part of the UK for us, Devon.
 
As I was experienced in the tendering process, I thought I would use my strengths and look for a franchise, which best suited my abilities. It also enabled me and my family to move to the country and out of London.
 
What attracted me to contract services, or daily office cleaning was the idea of regular invoicing, whatever I billed I knew I should be billing the same amount the next month, it was a regular income.
 
As money was tight initially, moving into a new house and buying a new business it was important for us to be able to forecast our income and plan our future.
 
The best thing about being my own boss is you make decisions and are able to take responsibility for that. I also have the flexibility of working when I wish and taking time off when I wish.
 
The other nice thing about an established franchise company is there is plenty of advice, new ideas, and other business's to liaise with. It is nice to have other franchisees around you who are doing the same role but not in competition with you.
 
My wife works in business I find it very important to have a reliable financial colleague, she looks after the accounts side of the business, invoicing, credit control payroll etc.
 
I would never have had the flexibility or life style that I now enjoy without taking the plunge and investing in my own franchise.

Card Connection's Kent franchisees see trading up 27%

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Leading greeting card publisher and franchisor, Card Connection, has today announced that its franchisees for the Canterbury/Dover region have seen trading up by 27% compared with sales figures for the same period last year.
 
“Jason Hook and partner Vanessa Culliford joined Card Connection two years ago,” confirms Andrew Cutler, franchise and sales director for Card Connection.  “In the past six months they have been focused on growing their business and have started to work with an additional 53 retail sites.  This increases their portfolio of Card Connection retail customers to well over 200 stores and as a result, they have seen a significant uplift in sales figures.”
 
Ex Kent policeman, Jason, puts the team’s success down to: “Hard work and a focus on expanding the business through new retail customers.  Our target is to get at least one new retailer to stock our Card Connection greeting cards each week and by calling on outlets, from farm shops to florists - in addition to larger retail stores, we are easily achieving this. 
 
“Interestingly, we are not seeing the effects of the recession,” he continues.  “Our sales figures are well up on last year and we have been able to improve our profit margins by stocking more premium product.   The future looks bright and within the next 12 months we are aiming to employ an additional merchandiser and buy a new van to manage the growth of the business.”
 
Vanessa, an ex-shop keeper who spent the immediate years before purchasing the franchise working as a freelance events and sales manager states: “We always aim to provide excellent personalised customer service throughout our 235 customers.  We are always on call and tailor our displays and diary to meet the needs of each shop; the customer always comes first.  We have gained a great deal of extra space within existing outlets simply by being reliable and friendly.”
 
Using a proven system, Card Connection franchisees place greeting card ranges in retail outlets on a ‘consignment’ basis.  This means the stock and display equipment is installed on free loan to the retailer.  This is one step beyond ‘sale or return’ as Card Connection customers never have to buy the stock in the first place, only paying for what they sell. The award winning merchandising service provided to retailers by local franchisees is second to none and has established the company’s excellent reputation especially within the convenience sector.
 
Card Connection has limited vacancies for franchisees who are keen to run an expanding business.  Successful candidates would ideally have some management experience as, once established, they would be expected to employ a small team, operate a warehouse and have several liveried vans on the road.
 
Because the franchise networks in the UK and Ireland are complete, the available opportunities now consist of acquiring an already-established territory from an existing franchisee.  These vary in price according to their level of development, but start at £20,000 (+ stock) with earnings potential in excess of £50,000 per annum.

A dream start in business with Dream Doors franchise

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Approaching his 40th birthday, Andy Stewart knew that he no longer wanted to work for someone else so he and his wife, Shelley, decided to visit the British Franchise Exhibition in Manchester to look for an alternative.
 
A joiner by trade and having worked close to the kitchen industry throughout his career, Andy had considered Dream Doors franchise, the UK’s number 1 franchised kitchen facelift company, but the Stewarts were edging toward a complete change of direction.
 
“Originally we dismissed it,” Andy says. “Because it was in my trade, we thought it would be nice to try something different”. 
 
Since Dream Doors had a stand at the exhibition, the Stewarts decided to discuss the franchise with them and left impressed with the company’s attitude and professionalism. This then led to a meeting at Dream Doors head offices in Gosport, further discussions with existing franchisees and finally, having secured the funding for the business, the Stewarts bought the Dorchesterpostcode.
 
The Dream Doors concept involves swapping existing kitchen doors and drawers with made to measure replacements, transforming a kitchen in as little as one day. This can also lead on to new work-surfaces, sinks and appliances through which a new-look kitchen can be achieved with little stress and upheaval for the customer and for a significantly lower investment.
 
Franchisees do not need any kitchen experience as Dream Doors will assist in recruiting an installation team. The training and support of the franchisor is critical when investing in a franchise, and in a technical industry with a sales and retail focus, Dream Doors have a lot of knowledge to impart.
 
“They’ve been there every step of the way and time has never been an issue,” says Andy. “It’s nice to have a regular input, they’ll turn up to see how it’s going and it’s all on a personal level.”
 
Originally working from home, and with Shelley continuing to work part time, it quickly became apparent that the business would evolve and require a full time commitment.
 
“We found ourselves moving in a different direction,” says Andy. “It was a lot busier than we thought and we were picking up more orders”
 
Opening their showroom towards the end of their first year, Shelley left her part-time job and a full time fitting team were employed. The initial 10 month turnover of just above £100,000 leapt to over £400,000 in the following year, a rise put down to both effort and retail premises, as Shelley comments.
 
“Our figures show that having a showroom does make a difference and that all our hard work has certainly paid off!”

FAMILY FRANCHISE PROVES A WINNING FORMULA

largesafeclean_terry.gif A Cornish family are celebrating today after the success of their Safeclean franchise has seen them win national ‘Franchisee of the Year'.

Terry Keith, who has been part of the Safeclean network for 14 years, joined forces with his daughter and her partner last April, passing on his experience and expertise with what has proved to be a winning formula for the family business.

Commenting on their achievement, Terry said: "We were extremely pleased to receive the award and have our efforts recognised. With standards so high across the Safeclean group, we were grateful just to be nominated, let alone win.

"From receiving the 'Sole Trader' award in 1999, to being awarded 'Franchisee of the Year' as a family, a lot has changed both for Safeclean Cornwall and the network as a whole.

"I have seen the company continue to expand and develop in order to provide the very best support for their franchisees. I’m glad to be passing on such a successful and rewarding business to the next generation of my family." Director, Operations for Safeclean, Paul Roberts, said: "With a record percentage increase in annual turnover it’s clear why the Safeclean Cornwall team beat 10 other nominees to claim the title. And, if they continue to achieve such high levels of customer satisfaction, they’re sure to win many more awards"

Safeclean currently has a range of opportunities available in Kings Lynn, the South West, Wales, Scotland, Doncaster, Chester, Halifax. If you think that you have what it takes to succeed as a Safeclean franchisee or you would like more information about the business please call 01235 444705 or visit www.safeclean.co.uk

SAFECLEAN IS DEFINITELY LUCKY FOR SOME

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Terry Keith has been a franchisee for furniture and upholstery care specialist, Safeclean for a number of years now.

Terry, whose franchise is based in Cornwall, has expanded his business into a successful money making operation by involving a very strong asset – his family.

Since he first took on the business Terry has dramatically increased his number of clients and his workload past the comfort zone leading to a highly successful Safeclean business.

Now, along with his wife Margaret and daughter Olga, Olga’s partner Ben Johnson has become part of the franchise to accommodate the increasing workload and to keep the business in the family.

Terry, who is an ambitious and successful businessman, spent 20 years in the RAF before volunteering to come out and start a franchise.

“I always had franchising in mind,” explains Terry. “After investigating the franchise industry for a number of years I finally decided that it would be the best route for me to take to enhance my overall job satisfaction and financial security.

“I had two lists of criteria. A personal one, wanting an indoor, customer based environment that involved a service that would be required by every household, creating repeat business, staying in Cornwall and meeting new people, and a business one, looking for the best potential income from the original investment. It was Safeclean that came out on top. I could also tick off the list that they are an ethical and long-standing company, which are priorities for me.”

There has been no looking back for Terry. Having built up tremendously strong relationships with his client base over the years, which has been known to include the odd celebrity from time to time, the work has kept both of his Safeclean vans consistently busy.

“The key is to aim to build a business where customer satisfaction is of the utmost importance. We have a scale of charges which accommodates our varied client base, whether its commercial properties like the holiday homes and hotels we look after in Cornwall, the many residential clients or even a private yacht!”

“If you are looking into franchising, look long and hard. Do the research thoroughly and take the time to find the best franchise for you. Safeclean came out on top for me and I’ve been well looked after during my time with the company. If you’re willing to put in the effort as a franchise then you’ll reap the rewards. If that’s the case then franchising could be for you.”

Safeclean is currently on the look out for ambitious young entrepreneurs with a strong sales and business background who can carry the business even further forward.

The company has a range of re-sale opportunities available in Kings Lynn, Leeds/York, Manchester (2), Oxford and Southend as well as opportunities to open new operations in the South West, Wales, Scotland, Newcastle-upon-Tyne, Northampton, Wirral, Doncaster, Chester, Huddersfield, Wakefield, Halifax and Oldham.

If you think that you have what it takes to succeed as a Safeclean franchisee or you would like more information about the business please call Craig Henthorn, Safeclean Franchise Director, on 01235 444749 or visit www.safeclean.co.uk

Second Success

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Gilbert and Liz are no strangers to Riverford. They have run one successful franchise in North West Somerset for over a year.

Liz commented, “We already knew that Bath and North East Somerset, an adjoining territory, was available but we wanted to build a secure successful business in the North West before we looked at a second territory. Now we feel ready to take a second territory and move both areas forward form a strong financial base.”

Gilbert was a Dairy Manager at Canninton college and Liz has recently moved from full time to part time nursing as the demands of the business grow.

All franchises launch in the first week of October using Riverford's new “Naked Carrot” launch package, using ad shells and a targeted leaflet campaign.

Franchise manager Martin Swarbrick hopes that the new package will “ …build on some of our recent success, launching these new territories with up to 100% active customers from day one.”

For further information on a Riverford franchise, please contact Martin Swarbrick on 01803 762720 or email franchise@riverford.co.uk.

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