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General Experts

Ask Paul Creavin Paul Creavin - East London Small Business Centre
Working as a Business Counsellor at ELSBC since 2000, Paul provides pre-start planning support to potential franchisees. His remit covers a broad range of areas including market research, business plan development and finance readiness. He has a growing portfolio of successful franchisees who are taking their businesses from strength to strength.

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Ask Orin Miller Orin Miller - Business Enterprise Centre
Orin Miller is the Centre Manager for Business Enterprise Centre (BEC). Orin and EBC provide a variety of support services to meet the business needs of new and existing businesses, including franchises, in Hammersmith and Fulham. The aim of the BEC is to create a high class, high quality resource which acts as a focus for local businesses and contributes to improving their competitiveness.

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Financial Experts
Ask Cathryn Hayes Cathryn Hayes - HSBC
Franchising for HSBC since 1994, has a high profile within the franchise industry, acting as a judge on the prestigious British Franchise Association (BFA) awards which the bank sponsor. She contributes regular articles to the franchise trade press and has delivered numerous franchise seminars.

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Ask Richard Holden Richard Holden - Lloyds TSB
Richard Holden is Head of Franchising for Lloyds TSB. He has 23 years banking experience and has supported a wide range of businesses in the small business sector for many years. He is responsible for providing support to the Lloyds TSB Business Managers, assisting them in assessing proposals from prospective franchisees. He is also responsible for ensuring that the network of local business managers has up to date information on the franchise systems operating within the United Kingdom.

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Legal Experts
Ask David Bigmore David Bigmore - David Bigmore & Co
David Bigmore is the founder of David Bigmore & Co, Solicitors, based in the North West and the City of London. The firm is recognised as one of the leading legal firms in the UK specialising in Franchise Law. David was also awarded "Sole Practitioner of the Year" (in all categories of law) at the prestigious Welsh Law Awards in November 2004. David qualified in 1972 and has been a Franchise lawyer since 1986. He founded the firm in 1992 having formerly been the Head of the Corporate and Commercial department of a medium-sized firm in the City of London.

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